Residencial El Robledal , 60101 San José, Costa Rica
#38 of 121 hotels in San José
Guests' ChoiceBased on 1255 hotel reviews
8.4Cleanliness
9.0
Comfort
9.0
Location
8.5
Facilities
8.6
Staff
8.6
Value for money
8.5
Free WiFi
8.0
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End of dialog contentReviewed: 18 May 2024
Alessandro
MexicoRoom had a dumpy smell due to humidity, location was not close to any attraction, had to take a car to go anywhere
Comfy mattress, good wifi, cool shower, shuttle service to and from the airport
Stayed in May 2024
Reviewed: 17 May 2024
Carmen
El SalvadorThe food was not good at all
Stayed in May 2024
Reviewed: 17 May 2024
Andrea-čr
Czech RepublicIt is not possible to walk from the location because the hotel is between two highways. Additionally, the noise from the highway is quite loud. The water in the pool is very cold. We also had room service food (we ordered pasta twice, but it was repeatedly undercooked). The mojito drink had brown, unhealthy-looking mint (they responded well to the complaint and prepared a new drink), which should not happen in a 5-star hotel. The food at breakfast is always the same, with no good pastries or desserts, and the juice is made from powder! Additionally, the hotel staff often chat loudly with each other, especially in the El Bosque bar restaurant. During check-out, we wanted to pay our bill in cash, but the reception staff preferred card payment because we had an open credit. They told us they could not release the hold on the credit card, and that no manager was available at the hotel. Although the food prices are listed in dollars, when paying the final bill in dollars, they refused to give us change in dollars, but instead in the local currency. They required us to have the exact amount or leave the change as a tip. It is evident that the hotel is used to American tourists, which we are not.
The hotel grounds are very nice and well-maintained. The rooms are spacious, and in the lobby, you can listen to a pianist in the evening. The hotel has a small shop and a car rental office with very friendly staff. The restaurant/grill by the pool is of good quality. The shuttle service to/from the airport needs to be booked in advance, but it runs reliably. Covered parking is available. The pool area is large and comfortable, with hammocks being a bonus feature. Two bottles of water are provided daily in the room.
Stayed in May 2024
Reviewed: 14 May 2024
Poynton
Costa RicaBed too soft. They messed up the keys and we had to be re-keyed. Phone didn't work and had to call maintenance. We ordered sushi rolls from the Japanese restaurant downstairs that were average.
Staff was excellent! Great location. Beautiful property. Very quiet and comfortable. The garden grounds are amazing. Pool area super comfortable. Bartenders at El Rancho restaurant were 1st class.
Stayed in May 2024
Reviewed: 14 May 2024
David
ColombiaGym is very outdated, machines not well kept, breakfast did not have lot of fruit options and had too many local dishes, not enough international food.
Location, piano playing at night.
Stayed in May 2024
Reviewed: 14 May 2024
Jose
United StatesThe room was spacious and included a desk, and furnitures. Bed and Pillowos were super comfy.
Stayed in May 2024
Reviewed: 13 May 2024
Álvaro
Costa RicaRoom was neat and spacious. Bathroom nice. Nice bed and pillows. Good value. Breakfast good. Nice night show!
Stayed in May 2024
Reviewed: 9 May 2024
Mark
United StatesInflexible shuttle service
Access
Stayed in April 2024
Reviewed: 8 May 2024
Desiree
United StatesI had to continue to ask for bathroom supplies. Also some staff wqs not nice
The breakfast was amazing every day. The room was ok, they rarely came to clean it. I had to go down a few time to ask for someone to clean it and also send supplies. The bwd was great.
Stayed in April 2024
Reviewed: 3 May 2024
Richard
United StatesOrdering room service is always an obstacle. But with a little bit of the “fix it” mentality…I figured it out!
Love the hotel as a whole! Breakfast is always wonderful!
Stayed in May 2024
Reviewed: 2 May 2024
Joe
United StatesStaff wasn’t really clear about procedures. Needed a functioning coffee situation.
Great pool. Very nice gardens.
Stayed in May 2024
Reviewed: 30 April 2024
Brad
United StatesA little noisy
Classic style and class. Super friendly and accommodating staff
Stayed in April 2024
Reviewed: 23 April 2024
James
ColombiaGeneral attitude of employees . Used to better service
The site
Stayed in April 2024
Reviewed: 5 April 2024
Morales
Guatemalafor us who didnt have car, restaurants and other facilities were not so available.
No many options for breakfast but the y try to satisfied the customer
Stayed in April 2024
Reviewed: 31 March 2024
Blanca
United KingdomThe hotel is very dated. Bathroom is quite old and not very pleasant, although clean and functional.
It is a hotel of good standards, where one can spend the night comfortably. Bed is very good. Staff are professional.
Stayed in March 2024
Reviewed: 29 March 2024
Maria
United StatesBalcony room - grounds are well maintained. Staff is friendly. Hotel is safe and you feel welcomed. Parking made easy.
Stayed in January 2024
Reviewed: 26 March 2024
Cajuste
United StatesThe one recommendation that I have is to have a selection of softer pillows available for patrons who need them. The pillows in the room were bulky and hard and I had a hard time falling asleep. I woke up each day with neck pain. It’s an easy fix so hopefully management will consider this recommendation.
Clean and comfortable room. Nicely decorated high value for the price paid. We booked a premium room package with access to the club lounge.
Stayed in March 2024
Reviewed: 19 March 2024
Linda
United Statesthe food
I have stayed at this hotel many times. I love the feel of going slightly back in time! Beautiful lobby with a grand piano that's played every night! Very nice pool area,and the grounds are beautiful. Only place I will stay while in San Jose.
Stayed in February 2024
Reviewed: 10 March 2024
Domenge
MexicoThe restaurant Myako is not at the top of the expectation, the chicken in the ramen soup is to hard to chew and we found bits of bones in it. The Tuna dish was dry when it should be red inside and tender.
Luxuriant garden in the property which is very pleasant in this city. Free Parking and Airport Shuttle for customers.
Stayed in March 2024
Reviewed: 4 March 2024
Julie
United KingdomFree airport pickup and drop off
Stayed in March 2024
Reviewed: 3 March 2024
Scott
AustraliaThere was nothing that you could walk to
Stayed in February 2024
Reviewed: 3 March 2024
Leopold
AustriaAll goid
I know this Hotel since many years. Best breakfast ever
Stayed in February 2024
Reviewed: 1 March 2024
Abi
United KingdomWe got a bit confused finding the shuttle bus at the airport, we just missed one so ended up getting a taxi and were hugely ripped off - our own fault! but a bit more direction for shuttle pick up would be great!
We stayed at Barcelo as the first hotel for our Honeymoon after our flight to San Jose for 2 nights. The staff were so friendly, they left us a lovely Honeymoon surprise and loved the free snack room with food and drinks :) a huge breakfast selection which was lovely. We loved the pool area and it was just the perfect place to relax after our flight and settle into Costa Rica!
Stayed in February 2024
Reviewed: 27 February 2024
Maria
GermanyPerfect stay for arrival from Airport. Very good breakfast.
Stayed in February 2024
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