La fortuna, 21007 Fortuna, Costa Rica
#13 of 110 hotels in Fortuna
Guests' ChoiceBased on 185 hotel reviews
9.3Cleanliness
9.7
Comfort
9.6
Location
9.3
Facilities
9.5
Staff
9.6
Value for money
9.2
Free WiFi
9.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 April 2024
Alejandra
United StatesBeautiful hotel!! It was far enough out of town to relax but close enough to walk into town.
Stayed in April 2024
Reviewed: 27 April 2024
Scott
United KingdomThe accommodation was clean and the room had everything we needed. Bed was huge and very comfortable and the room felt private as it wasn't overlooked by any other rooms. Breakfast was delicious but it was a struggle to consume as there was so much of it. A plate of fresh fruit, coffee and pastry/banana bread followed by a cooked Costa Rican breakfast was sufficient to keep us going all day long. The staff were lovely, always smiling and happy to help with anything. The swimming pool near our room was a perfect place to cool down after a day out and about and it was never busy. The hotel is a nice distance from La Fortuna to avoid the hustle and bustle but near enough to walk into the town for a meal or shopping. If the clouds allow it, you get a perfect view of Arenal Volcano whilst sitting at the bar or eating your meal.
Stayed in March 2024
Reviewed: 25 April 2024
Rosa
United StatesThe setting of the place
MIT stay was too short at this location
Stayed in March 2024
Reviewed: 21 April 2024
Courtney
United StatesNothing- Everything was above our expectations!
Hotel Boutique Casa Del Rio truly exceeded all expectation. It not only was a beautiful property, but the staff was exceptional! I cannot recommend this hotel enough- the location was ideal for sight seeing and our room really started to feel like home away from home! 10/10 would recommend!
Stayed in April 2024
Reviewed: 21 April 2024
Nichole
United StatesService was nice, but slow. Staff slow to respond on WhatsApp even though that is the way they ask you to contact them.
Great pools, excellent breakfast, and lovely property! The villa was spacious and clean with a lovely balcony.
Stayed in April 2024
Reviewed: 17 April 2024
Alex
United StatesNot the fault of the hotel, but we had tiny tiny sugar ants in the room that got into any food in the room itself. Also the power went out a few times and woke us up as the TV went on in the night and the lights all turned back on. Again, not the fault of the hotel exactly, but it wasn’t pleasant.
Loves the seclusion and the beauty of the nature surrounding each bungalow. Really liked the room concept with the private hot tub balcony. The staff were superb and very accommodating! The view is absolutely incredible in the dining area and there are many small places to sit and enjoy the nature.
Stayed in April 2024
Reviewed: 10 April 2024
Caruso
United StatesThe hotel was so clean and the aesthetic was absolutely beautiful. The grounds were meticulously maintained with beautiful flowers and plants. We even saw a sloth and monkeys. Our room, barracuda, was so beautiful and a large amount of space for our family of 5. We loved our outdoor space with our own hammock. The restaurant was delicious and the staff were so attentive (thank you William). Delicious breakfast and cocktails. The pools were great after a long day of adventure. We loved the waterside. The kids also played soccer and basketball. The massage at the spa was perfect. Lastly, the location of the hotel is perfect. So close the La Fortuna town that has many restaurants and shops. Casa del Rio is gated and extremely safe.
Stayed in April 2024
Reviewed: 8 April 2024
Freddy
Costa RicaPerhaps, pools should have a better temperature when it is raining, or more LEDs around the jacuzzi , but the whole hotel is very fancy.
I loved the rooms and the staff’s service.
Stayed in April 2024
Reviewed: 7 April 2024
Hayes
United StatesThe hotel was beautiful! The staff were very kind and helpful.
Stayed in April 2024
Reviewed: 7 April 2024
Hayes
United StatesClimbing the hill from the room to do anything wasn't great. Without each house having a moped or golf cart though I don't know how you would fix it.
The hotel is very modern, fresh, and clean. The staff was very helpful and the concierge helped with dinner reservations and tour ideas.
Stayed in April 2024
Reviewed: 4 April 2024
Harry
United KingdomNothing
The staff were incredibly welcoming and helpful. The facilities are really well kept and we would come back again in a heartbeat 👍
Stayed in April 2024
Reviewed: 4 April 2024
Gil
United Statesstaff missed the cleaning day when we told them we want it.
Room was better than presented in the pictures, very luxurious, resort has several pools, restaurant a spa for massages (only), great place to chill in between the different activities in La Fortuna.
Stayed in April 2024
Reviewed: 3 April 2024
Albertus
SwitzerlandThere are no water bottles or other beverage options in the room. The argument the hotel gave was to avoid plastic waste for the benefit of the environment. I fully supported this argument until I saw Italian flown in San Pellegrino bottles in the restaurant.
Beautiful resort, designed with much taste. Spacious and beautifully designed rooms, that are embedded in a tropical garden. The resort is next to a river and one feels nature is all around. The food was very decent.
Stayed in March 2024
Reviewed: 2 April 2024
Tam
United StatesIt was a very pleasant surprise at the design, quality, and ambiance, of the stay! It was the quality of a resort many times more expensive. The grounds were very well maintained and picturesc. It was surrounded on three sides by the river, fenced off. Everyone was beyond kind and helpful. The pools were beautiful, and there are two legitimate hot tubs and a water slide, two big pools. Everything was way beyond what I had expected. Dinner was great at a very reasonable price! about the same as in town, with a better atmosphere and higher quality. The breakfast was made to order and was just the right amount of food. They had apps, juice, and coffee included. The menu had quite a few options.
Stayed in March 2024
Reviewed: 1 April 2024
Steve
CanadaSpectacular grounds
Stayed in January 2024
Reviewed: 30 March 2024
Micky42g
United KingdomAccess QR code to the hotel didn't work on a couple of occasions
The grounds and facilities were excellent, The staff were extremely friendly and helpful, the room and patio area was excellent too
Stayed in March 2024
Reviewed: 30 March 2024
Kenneth
United StatesBeautiful property grounds, excellent customer service, fantastic pool, luxury 2br family suite
Stayed in March 2024
Reviewed: 27 March 2024
Kristy
United StatesThe construction noise started at 7:00 A.M.! For non-morning people, that is pretty brutal. Have the guys start at 9 o’clock in the morning down on the new pool area, and that would be acceptable.
Excellent location with THE best restaurant in town!
Stayed in March 2024
Reviewed: 25 March 2024
Worndl
CanadaNo concerns or complaints.
Absolutely beautiful setting. The accommodations were stunning. The hot tub-plunge pool situated on the deck of the villa was integrated into the surrounding jungle. The grounds were perfect. It was like walking through a manicured tropical greenhouse. Also, very private. The spa was excellent. The staff were courteous and efficient.
Stayed in March 2024
Reviewed: 19 March 2024
Nadine
United StatesIf they can have a buffet option that would ve been great.
The Hotel is located in one of the quiet places , surrounded by nature, cleanliness on point, the room was spacious and climate controlled. The staff was amazing and very responsive to your needs, the food was also amazing at their beautiful restaurant located inside the hotel compound. I had a great time and felt well rested.
Stayed in March 2024
Reviewed: 15 March 2024
Wooden
United StatesThere is nothing about the property that was disliked by my family. Everything, from the casita, to the pools, to the water slide, to the spa, to the restaurant was fantastic.
The property was beautiful and in an immaculate star of care and cleanliness. Only the best of experiences were had.
Stayed in March 2024
Reviewed: 9 March 2024
Kathy
United StatesThe property was spread over a steep hill. Walking to/from the restaurant took a bit of energy. There weren't many guests so some of the facilities were closed (pool slide, bars, etc.).
The hotel was well located - close to town, and in a quiet location next to the river. The staff were very friendly, and the restaurant was super convenient. Views of the volcano from the restaurant were awesome!
Stayed in February 2024
Reviewed: 7 March 2024
James
United KingdomThe reception desk was not always attended, which was inconvenient when we needed advice or assistance.
The cabins were located in a pleasant, leafy area leading down to a river. Unfortunately, a wire fence blocked access to the river. Near the river was an area with ponds and geese and peacocks. There were nice swimming pools, and a scary water slide which our grandson enjoyed.
Stayed in March 2024
Reviewed: 3 March 2024
Kikimira
United StatesCould have used a few hooks to hang up wet clothes.
This hotel was a great! It had so many surprises. The gated entry made it feel safe and secluded. The river running just behind our room was so peaceful to listen to. Food was delicious and the staff were so attentive. They even picked us up with a golf cart from one of the further away pools and dropped us back at our room. Our private outdoor jacuzzi was amazing! Never got a view of the volcano due to rain but that didn't stop us from having a great stay. Pura Vida!
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content