The toilet kept running and we would have to open the back of the toilet bowl to get it to stop filling with water every time we used it.

I liked the pool and general setup of the hotel. The breakfast was also excellent

Stayed in May 2024

The setting with trees all around is fantastic with lovely views from the room balcony. The pools were also great. We enjoyed the trail on site and found a whole range of lizards, amphibians and birds. The staff were very friendly and breakfast was excellent.

Stayed in May 2024

The pool area tiles need repairing, several broken in areas that could cause injury

Great location, good breakfast , staff friendly and helpful nice pool area with several little hot pools

Stayed in May 2024

Jacuzzi tub in room took HOURS to fill and heat

Rooms were spacious and well appointed. Awesome restaurant and decent grounds and spa

Stayed in April 2024

In the room, the WiFi did not work at all to any of us three guests. I even have a Costs Rican cellular phone, yet my WhatsApp still did not work.

The breakfast was excellent, but the dinner ($40 promotion) meat quality was not really good.

Stayed in May 2024

Breakfast was amazing!

Stayed in May 2024

The staff is very friendly and the room is beautiful. I read some negative comments about the breakfast, but now that I experienced it, it is great! buffet style, plenty of fruits to choose and good costa rican pinto. I highly recommend booking a second floor room for the view. The gardens are gorgeous.

Stayed in May 2024

The good things about this place outweigh any points of criticism I have and, besides, the lovely staff resolved a couple of issues that I had. Thank you!

Absolutely loved the view from my upper floor balcony - drinking coffee and watching toucans early in the morning with the backdrop of Arenal and Chato 💚

Stayed in May 2024

There weren’t many vegetarian options on the restaurant menu, but breakfast was great.

Very friendly staff. Nice pool and jacuzzis. The bedroom was very clean and comfortable

Stayed in May 2024

Breakfast options can be a bit more diverse, however was good. And more sunbeds by the pool.

Amazing location, beautiful garden with a lot of animals, nice pool and hottubs.

Stayed in April 2024

Nothing

room was very clean, spacious with great views of the volcano. Breakfast was wonderful, There was a walking trail adjacent to the to the hotel. they also helped with tours and also laundry. Staff was very friendly and helpful.

Stayed in April 2024

The massages were not amazing but the location was nice

The gardens were amazing

Stayed in March 2024

Very good walk around area inside the stay.

Stayed in April 2024

Nothing.

Loved the pool. We had a spa treatment that was in the jungle - beautiful! Very comfortable room, great balcony.

Stayed in April 2024

Not enough sun beds by the pool. Considering the amount of rooms, there need to be more sun beds. Always when we were at the pool, all the sun beds were taken. Not so nice to always have to sit in the bar area when the kids were playing in the pool. The breakfast was fine but dinner in the restaurant not so great. We only ate there once because the dinner was not good. Also very limited selection.

This was a nice stay. Spacious room, a good shower, lovely surroundings. Staff was friendly and helpful. Good location, good value for money. I'd recommend staying here. Close to the waterfall and La Fortuna.

Stayed in April 2024

Tiles missing in pool area were sharp and my son cut his foot on them. Needs fixing. Quite far from main town, you would neee a car or rely on taxis.

Amazing pools and hot tubs. Beautiful gardens and a trail down to a waterfall and streak very pretty. Very close to la Fortuna waterfall. Lots of birds around property. Rooms nicely decorated and good aircon. Reception staff very welcoming and helpful. Cleaners also excellent leaving towels in artistic shapes and very very clean!

Stayed in April 2024

Because we were sick and had to cancel our tours, we stayed a lot in bed. So I can say that internet didnt work too well from the bed, had to go to the balcony in order for it to work. Also, I like warm showers but omg was it boiling!! I didnt find a way of making the temperature lower, maybe there was.

We loved the property, very nice, with a lot of green around and maybe a Volcano view (which we didnt have because it was cloudy during our whole stay). Breakfast was great, a buffet with lots of options, quite rare since almost all stays we had in Costa Rica it was a menu with options to choose from and not all you can eat. The warm pools looked very cozy even though we didnt use them we would definitely do it if we had the chance. Unfortunately we got food poisoning before arriving to the hotel so we ordered some soup at the restaurant that the chef prepared by charging same price of a chicken salad. They took it to our room, that was great.

Stayed in March 2024

Loved the property - it was beautiful! The room was clean and gorgeous, pool was amazing !

Stayed in April 2024

Nothing to complain about, we would have been happy to stay longer. Location might be convenient for La Fortuna Waterfall but the location along route 142 (Kalambu, Paraiso, Tabacon, etc) was better in my opinion.

Casa Luna Hotel & Spa is a lovely place to stay. The gardens are beautiful, many many many flowers and some birds, there is a short trail around the hotel in the "jungle" and a lot of ponds with frogs. The rooms are quiet, very clean, with extremely comfy beds, clean bathroom. The restaurant was really good (we had dinner; tried the steak, wow ! and breakfast: wide choice, with eggs prepared fresh). There are some pools, the hot water pools are really private for 2-4 people (they are not with "thermal" water of the area, but heated, but still great). It was our first hotel after 1.5 weeks in Costa Rica where we were greeted with welcome drink, nice, thank you ! AirCon was efficient. They offer a lot of tours also.

Stayed in March 2024

You need to pay for water bottles inside the room. Wifi didn’t work well in the rooms but that’s ok!

It looks much better from the photos here! Staff are nice and it is very clean! Location is also really good

Stayed in April 2024

The pool didn't get warm easily. We had to ask someone to come. The outside pools were less pretty than the pictures.

The private bathtub in the room was nice. Minibar great. Everything was clean. The restaurant connected to the hotel is really good. Easy because it's so close. Close to the waterfall

Stayed in March 2024

The breakfast was good and the fruits were fantastic. The pool was very nice and we loved the selection of 4 jacuzzis! The grounds were very nice and well maintained. The staff were mostly very nice.

Stayed in March 2024

The internet signal was not strong.

Quiet, beautiful place. Nice landscaping.

Stayed in March 2024

My partner and I booked a 1 hour massage (Casa Luna’s unique version) and we were very disappointed. It was not worth £50 each (including a 15% discount). The massage consisted of slow up and down movements. It was basically a gentle rub. Even though I had written on the form where I would like focusing on, this was not done. Instead, I had to mention it during the massage, so didn’t feel totally relaxed. Wasn’t worth the money.

The layout of the hotel was great! Location was brilliant, but you would need to take a taxi to go into the town centre. The rooms were very spacious and the view of the Arenal volcano from the balcony was amazing! The staff were very friendly and attentive. The breakfast was great! There is a small pool on site.

Stayed in March 2024