2nd Avenue between streets 1 & 3, San José, Costa Rica
#19 of 114 hotels in San José
Guests' ChoiceBased on 631 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.0
Staff
9.0
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 30 May 2024
Barbara
CanadaThe scrambled eggs less watery
Lots of choices
Stayed in May 2024
Reviewed: 30 May 2024
Jose
United StatesAll was great - can’t complain
Cleanliness - breakfast was awesome and staff very helpful and friendly
Stayed in May 2024
Reviewed: 28 May 2024
Cory123
United StatesThe main check-in area could use some sprucing up and used glasses were left over from previous parties at tables. Dinner and drinks were subpar. I would venture out to other places for dinner.
Breakfast was excellent. We received early check-in and a upgraded room. The room was very clean and nice and came with a refrigerator. Overall the hotel is clean. They also have live music on certain nights.
Stayed in May 2024
Reviewed: 7 May 2024
Mark
United StatesNo parking
Location is perfect
Stayed in May 2024
Reviewed: 23 April 2024
Maria
United StatesDid not have breakfast, too expensive.
Stayed in March 2024
Reviewed: 21 April 2024
Davide
United KingdomThe bathroom design is really awkward. The shower has frosted walls one of which faces the bedroom, so basically you are showering in full view of the other guests. That was awkward for us as a family of 4 with two teenager daughters, and we ended up having to take turns in the room. Also, there is no door to access the bathroom and another frosted door to the toilet.
Excellent location, perfect to spend a few hours in San Jose. The hotel is just across from the national theatre and just around the corner from Plaza de la Cultura. The breakfast was excellent with a wide selection and served on the top floor with a view of the city.
Stayed in April 2024
Reviewed: 10 April 2024
Zach
United StatesRefused to reimburse unused night
Refused to reimburse night missed due to flight delays outside of our control.
Stayed in April 2024
Reviewed: 7 April 2024
Bogdan
NetherlandsRestaurant a bit overpriced
Location and staff
Stayed in April 2024
Reviewed: 4 April 2024
Sarah
United StatesLuis was a great help, very personable and considerate.
Stayed in March 2024
Reviewed: 3 April 2024
Natalie
United StatesExcellent property. In the heart of San Jose. Incredibly friendly staff. Clean modern rooms.
Stayed in April 2024
Reviewed: 31 March 2024
Alain-dominique
Francethe concierge service is not up to scratch: significant lack of knowledge of the city
a rather chic hotel, well kept, with perfect facilities; the suite we occupied was really very comfortable, very spacious and very pleasant to live in: an ideal establishment to recuperate from a sublime but exhausting trip, just before taking the plane back to France!
Stayed in March 2024
Reviewed: 16 March 2024
Nazli
SwedenClean, delicious breakfast and best location
Stayed in March 2024
Reviewed: 15 March 2024
Theresa
United StatesWe had dinner at the restaurant but were disappointed in the food - very salty, steaks were overcooked and the drinks (old fashioned’s ) were very sweet.
Property was very nice, good location, staff were very helpful - bed was very comfortable.
Stayed in March 2024
Reviewed: 8 March 2024
Olga
AustraliaExcellent staff Good restaurant Well presented comfortable beds
Stayed in March 2024
Reviewed: 2 March 2024
Kimberlee
United StatesPrice of food. Breakfast is WAY over priced! We ordered room service for dinner and it was good and not as overly priced as breakfast.
Everything but the price of breakfast! We were standing there the two of us and asked the price. The waiter said $37 and we said okay and ate. It was delicious! We he brought our ticket it said $74! We were shocked! It was $37 each! Ridiculous! I literally paid $37 for a bowl of cereal, fruit, plantains, and some eggs! My fiancé paid $37 for French toast sticks, coffee, and some plantains! What a ripoff!!!! I probably will not stay again just for this reason.
Stayed in February 2024
Reviewed: 27 February 2024
Daniel
United StatesThe best location in San Jose. Centrally located-- very walkable. Have stayed in three hotels in San Jose. This was by far the best. The room was beautiful. The staff was very helpful. When I return to Costa Rica, I will be staying at the Gran Hotel.
Stayed in January 2024
Reviewed: 24 February 2024
Florian
Hungarydirty windows not possible to open the windows
top location very friendly staff at the entrance, valet parking great breakfast, vegetarian choices
Stayed in January 2024
Reviewed: 24 February 2024
Megan
Canada5-star hotel, but one pet peeve is the powdered/gross eggs in the buffet. Likely saves $ but gives a 3-star feeling. Mattresses are quite hard, but that's personal preference. Shower unfortunately is 'rain head' above but that makes it difficult to wash, needs a wand.
Perfect location, safe and very walkable. Hotel has a great mix of old world and modern convenience. Staff were lovely and breakfast buffet was very good (assuming you have time to order eggs)
Stayed in February 2024
Reviewed: 24 February 2024
Wallace
United StatesBeds were hard, food in restaurant/bar was overly expensive! Room was small!
Location, staff, Juan and the entire crew from Tico Travel, (Juan, Larry and Michael Moore) were outstanding. Both tours were as described and excellent.
Stayed in February 2024
Reviewed: 14 February 2024
Chenyu
United KingdomIt would be great if the hotel has a swimming pool.
The bed was very comfy and the location was excellent.
Stayed in February 2024
Reviewed: 13 February 2024
Egbdf
United StatesTiny window in room doesn't open for fresh air or afford much of a view. Furniture crowds the space. Bathroom doesn't offer adequate privacy unless one doesn't mind sharing visual space when showering or using toilet. Frosted glass isn't enough - there should be a bathroom with a door and a wall that blocks view from the room.
Comfortable beds, friendly staff, great breakfast, excellent central location. Quiet.
Stayed in February 2024
Reviewed: 10 February 2024
Murray
CanadaNothing 😉
Location
Stayed in February 2024
Reviewed: 4 February 2024
Ita
United KingdomIt was expensive , the price of breakfast was ridiculous
Its central location
Stayed in February 2024
Reviewed: 28 January 2024
Max
NetherlandsSurprising lack of vegetarian food in the hotel restaurant. Only mushroom soup and mushroom risotto. We ate out every evening because of this.
Location. Bed excellent - slept like logs. Shower fabulous. Room itself was perfect. No noise from adjoining room. Breakfast was also excellent, food for everyone.
Stayed in January 2024
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