Early check in accommodated

Stayed in April 2024

We had a great stay, so nothing really.

Overall great quality of services, good-quality, friendly and helpful personnel, good breakfast and great facilities such as gym and swimming pool.

Stayed in April 2024

Nothing really, although I thought that the price we paid was a bit high for the overall experience, but still acceptable.

Excellent breakfast and very friendly staff. Overall, good experience for when in San José.

Stayed in March 2024

Everything was good

The hotel was good and the location was fabulous. We went Costa Rica for Karol G concert

Stayed in March 2024

It was a bit expensive

Nice, comfy rooms with a good view of the city. The waiting staff were also very good.

Stayed in March 2024

Great, luxury & quiet hotel in San Jose. I got room with a stadium view. Hotel restaurant and the food there was excellent. I enjoyed my stay.

Stayed in January 2024

Breakfast was great. Great location. Comfortable bed.

Stayed in February 2024

Two things: music in the corridors was not turned off at night, I'm a fussy sleeper. The air conditionning control was very difficult to work out so we turned it off and were then too hot

We really liked our spacious and comfortable room with wonderful views to the mountains. The surrounding area is mixed but the nearby Peru Square has a super restaurant for breakfast, lunch or dinner and there is an excellent store with fresh fruit just across the road from the hotel. Arrival and check-in were managed very politely with friendly staff and straightforward procedures. There's a gym and pool, we didn't use either but would have liked to. Downtown was a ten dollar taxi ride, this should perhaps have been much less, we paid 12 dollars or so for an Uber to the airport. The AVIS pick up desk is a walk away

Stayed in January 2024

I was refused breakfast at the restaurant (told it wasn't included) when it actually was. It was sorted out in the end but was a pain at the time.

I liked the location and rooms were nice

Stayed in January 2024

The room was very clean and comfortable, I had a great stay

Stayed in January 2024

Location is great .

Stayed in November 2023

Located in a Nice and safe area .

Stayed in November 2023

Great location, the staff was friendly and helpful.

Stayed in December 2023

Nothing.

I liked everything about this hotel! The location downtown is easy to find. It is surrounded by very good restaurants & handy stores. The staff is friendly & helpful. The rooms are clean & in pristine condition. Excellent!

Stayed in October 2023

breakfast was expensive but there are nice breaskfast places close to the hotel- a block away

well located, nice pool

Stayed in October 2023

Breakfast was excellent every day.

Stayed in September 2023

Nothing

Very good!

Stayed in August 2023

The sauna did not work. The fitness center. I wish I knew that ahead of time, or else I would not come.

Location.

Stayed in September 2023

Location a bit far from the center

Everything

Stayed in August 2023

The second breakfast we had wasn't quite as complete as the first, but I'm nit-picking, this place was great.

We stayed here for two nights at the beginning and end of our Costa Rica trip, and both nights were great. It's a very professionally run hotel, and the staff are all amazing. Everything was clean and fresh, the food was actually very good, and the facilities like the pool, gym, etc. are perfect for a short stay.

Stayed in August 2023

There was a concert playing the night we stayed which meant there was loud music all night in the lobby and across the road.

Centrally located. Views amazing. Clean and comfortable.

Stayed in July 2023

The air con was very loud. This time we stayed on the 14th floor and could open the window for cool air which was great . But even with it off there was a loud sound of generator or something.

Good hotel, great views, useful location, nice breakfast. Nice little balcony.

Stayed in July 2023

The aircon wasn't fab.

The views were stunning; the room very comfy and the staff lovely.

Stayed in July 2023

The pull-out sofa bed was a big disappointment. When you pull out the sofa bed and try to lie or sleep on it, it sinks in further and further. Very uncomfortable and unusable to sleep. Although just utilizing to sit on it as a sofa is fine. Maybe it's time to replace the pull-out sofa bed.

We loved the view, the king bed was comfortable, bathroom fixtures looked new, and toiletries such as shampoos, conditioners, body lotion, bodywash are in huge bottles and are high quality ( Brand name is Zero).The fact that there were 2 separate full bathrooms made us extremely happy. (We had the king bedroom with pull-out sofa bed.) The location is great too, so for those who want to eat out, there is Juan Valdez Cafe, next to the entrance, Smash burger and right opposite, a McDonald's, a Japanese restaurant, Quiznos, an Argentinian restaurant, (2 mins walk) and others. Going to the central market by Uber, approximately 4-5 USD and around 7‐9 USD by Taxi (metered) dependent on traffic.They do accept USD. Taxi drivers might not have change to give you back for your USD. Special shout-outs to the staffs Michael and Oscar during breakfast, who took great care of us. The Buffet Breakfast was good, and they had different menu items daily, unlike some hotels, where they give you the same breakfast day after day. The young man at the reception John was awesome and was extremely polite and was so prompt to take care of our requests on the spot, truly a man of action. These 3 mentioned staff members made a good impression on us. As for the cleanliness of the room and property, it was immaculate. I'm glad to have chosen this hotel and will go back again

Stayed in July 2023