The room was outdated but we expected this given other reviews, and the amazing value for money meant this didn't impact our stay at all. The rooms could be really improved with the addition of some hooks or a drying rack, in addition to the small towel rack and hook in the bathroom. There is nowhere to hang anything to dry and with the humidity, clothes end up staying wet and smelling. There was a very drunk person one evening, climbing dangerously across the pool bar. Security came but it appeared to be about something else as they didn't take any action. It would have been more enjoyable for multiple guests if this individual had been asked to leave.

Lots of different pools to choose from at the hot springs. Free lockers and pool towels. Absolutely amazing gardens which were very mature and filled with a stunning array of tropical plants. If you're a keen gardener then this is garden paradise in the tropics. Really cute trail through the gardens to take you to some different animals such as turtles kept on site. This hotel is literally at the foot of the volcano so the views are incredible on a clear day and there is a 45 minute hike/short drive up to a lovely viewpoint over a lake. The staff were always friendly and helpful. The food was fantastic. Really delicious local breakfast with lots of options including some international foods. You can watch the tropical birds from the edge of the canteen if you sit near the gardens. Yummy food at pool restaurant and the Chifrijo in the main bar in the evening is incredible. The swim up bar is great fun and we enjoyed eating at the pool bar and spotting the lizards! The room and bathroom were very spacious. The room was clean and well tended to every day by the housekeeping team. Location is good to get to all the activities and only a 15 minute taxi ride from La Fortuna.

Stayed in March 2024

Too many people at the pool.

The pool was amazing, excellent food at the restaurant. Great drinks at the pool bar. The best part was the view of Arenal, the plants on the property and the calmness and cleanliness.

Stayed in March 2024

nothing

great property with a wonderful staff.

Stayed in March 2024

The rooms were a little loud - construction work and noise from upstairs audible below.

The breakfast was great, location and amenities were excellent.

Stayed in February 2024

Our room was a little far from the restaurant, so walking down after dark on the narrow road felt a little concerning.

The room was spacious, modern, and comfortable, and the thermal pools were wonderful! We also really enjoyed the restaurant for a delicious breakfast and dinner.

Stayed in January 2024

Amazing place without the "huge resort vibe", the view is incredible, the hot baths were really appreciated after several days of hiking in Costa Rica. Moreover we absolutely loved the food for a reasonable price. We recommend!

Stayed in February 2024

The food at the restaurant could be better, it would be better if they would keep it simple instead of trying to make it “fancy” The beds could be more comfortable, they were pretty hard.

The resort had many things to do, hot springs, spa and horse riding, lookout. The pool and slides were really fun for the kids. Mario at the stable was very friendly and helpful, he took extra time to explain information to us, he was very knowledgeable about horses. The lookout was great, we spotted a sloth and a toucan while enjoying the view!

Stayed in March 2024

We were in Costa Rica to experience the nature and wildlife....this hotel felt very much like a theme park. Our room was a 15 minute walk down to reception ( very steep to walk back up)although you can call for the internal shuttle bus at any time. There seemed to be a lot of single use plastic, polythene wrapped drinking glasses in the room, disposable plastic for drinks at the pool bar. I am amazed that they advertise the butterfly garden....it is a run down little shade house that looks like nobody has tended to for a decade. We saw two butterflies in it....you can see way more on any patch of roadside scrubland.

The location was good with a fabulous view to the volcano and out over the plains. The staff were lovely and the breakfast was great.

Stayed in March 2024

Room is big but has no sofas or chairs to sit. Patio area could be better furnished (there's no coffee table) or sunbed

Setting, pools, garden, breakfast

Stayed in January 2024

Everything

Stayed in February 2024

Not many plug sockets, the two I found were very difficult to reach

All units on one level located around a well kept garden. Excellent breakfast

Stayed in February 2024

theres nothing we didnt like about it to be honest.

the hot springs are amazing we loved them! Theres a beautiful walk on site to view the volcano we loved it! great location, use ubers much cheaper than the taxis! The food was lovely and the drinks were great value for money!

Stayed in February 2024

Nothing

Convenient and comfortable

Stayed in February 2024

That at times the staff was short and not able to keep up with some of the messier and less considerate guests with their left drinks and food around the thermal spas.

We loved the convenience of the restaurant and the bar and the thermal pools. There was one night were things were a little messy around the pools and that made us uncomfortable (like guests made messes and there were not enough staff to clean it up). The pricing on food and drink was reasonable. The location felt peaceful and the room was great.

Stayed in January 2024

Los Lagos exceeded my expectations. The hotel grounds were beautiful and we saw so many different types of birds. The room was large and fit my family of four nicely. The best part of the hotel were the hot springs. They were amazing and so relaxing. We will definitely be visiting Los Lagos again.

Stayed in February 2024

Standard room was a bit small for family of 4. Keys to room and safe are dated. Prefer electronic key card or safe code to avoid responsibility for keys.

Restaurant was great. Check in was easy. Grounds and pool was excellent. Hot spring options were excellent. Volcano view point convenient. Bar and drinks were fantastic.

Stayed in February 2024

Nothing.

The thermal pools were so great! So many options. They have cold too. The place is beautiful. Affordable stays that feel expensive are the way to go! And this one is one of them. Loved this place and would highly recommend. Breakfast was amazing. Wet bar was a hit!

Stayed in February 2024

Nothing, it was perfect!

Beautiful surroundings, excellent accommodation, lovely food and gorgeous hot springs.

Stayed in February 2024

We’re struggling to think of anything we didn’t like.

Our children liked the swim up bar, drinking mocktails out of pineapples, the pool slide and the hot springs. They also liked the bus that picked us up from our room to take us to the pool. We all loved the view of the volcano and the view of the room. I particularly enjoyed sharing my breakfast with a lot of beautiful birds.

Stayed in February 2024

Rooms were a but outdated and not the cleanest.

Grounds were beautiful, pools were great, dinner was amazing. Breakfast was also good.

Stayed in February 2024

You need to be aware that you could have a room far away from the reception area and it is very steep, so if you have mobility issues be aware of the many many stars up and down every were. It could be they took that into account and have special easier acces , I don t know but just wanted to point it out, but it s like that also on the trails too in La Fortuna, so you have to be fit, I m 52 and so glad I trained and lost a few kilos before coming, I didn't expect it to be that physical, I was out of shape so just be aware. The hotel has shuttles that can pick you up. So I think that are well organized, we were so lucky to have room 131 right next to everything, we thank the hotel so much for that!!!

Different pools, but many are really hot, view of the volcano

Stayed in February 2024

The rooms were outdated and the main pool areas was small for the size of the resort. This is a large resort which seems to cater to many groups- including school groups.

We liked most the view of the volcano from the room.

Stayed in February 2024

Everything was great.

A beautiful property, very clean and well-maintained. We enjoyed a relaxing walk in their fantastic (and quite expansive) garden where we encountered colorful birds and butterflies. The property features hot springs, pools, and a fun water slide. The drinks at the swim-up bar were delicious. The staff was warm and courteous. Highly recommend.

Stayed in February 2024

The towel service opens a bit late - at 10am. Other than that everything was wonderful!

Rooms are spacious and comfortable. The breakfast was delicious. The grounds are just breath-taking!

Stayed in January 2024

Gorgeous property with lovely rooms and pools.

Stayed in February 2024