Santa Ana, San José Hotel Luisiana, Santa Ana., 20900 San José, Costa Rica
#98 of 120 hotels in San José
Guests' ChoiceBased on 387 hotel reviews
7.5Cleanliness
8.2
Comfort
8.2
Location
8.4
Facilities
7.8
Staff
8.2
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 1 May 2024
Luigi
Costa RicaI NEVER WRITE BAD REVIEW IM AN IN THE HOSPITALITY BUSINESS AND I AM WELL AWARE OF SOME POSSIBLE GLITCHES. THE CHEAP UNFAIR DODGY BEHAVIOR OF THE STAFF AND THE OWNERSHIP IS DISGUSTINGLY UNPARALLELED. I HAVE BEEN GOING TO LUISIANA SINCE 2015. THEY HAVE STRICT JAIL DICTATORIAL RULES. DON'T DO THIS OR THIS IS NOT ALLOWED. BIG SIGN EVERYWHERE. ALMOST A LAND MINE. I HAVE BEEN CHARGED TWICE DURING A 3 DAYS STAY FOR EXTRA 50$ SHOWER TOWEL STAINS. THE FOLLOWING TIME I BROUGHT MY OWN TOWEL SHOWING TO THE CONCIERGE I HAD MY OWN. AFTER THAT MY NEW RESERVATIONS WERE NOT ACCEPTED NEITHER BY BOOKING.CON NOR BY LUISIANA MANAGEMENT. IF I WERE IN A COUNTRY WERE THE LAW SYSTEM WORKS I WOULD HAVE SUED THEM!!!! RIDICOLOUS, UNFAIR, UNPROFESSIONAL. SO NEW CUSTOMERS BE CAREFUL WITH THE TOWEL!!!!
PLACE IS WELL LOCATED- GOOD PARKING- NICE ROOMS-BIG BEDS
Stayed in April 2024
Reviewed: 30 April 2024
Klaudia
Canadamattress not comfortable
size of room and bathroom
Stayed in April 2024
Reviewed: 1 April 2024
Juana
United StatesQ por 2 pedacitos de pan me cobraron $150
Bueno
Stayed in March 2024
Reviewed: 23 March 2024
Virginia
Costa RicaThe breakfast
The locatios
Stayed in February 2024
Reviewed: 17 March 2024
Doug
United StatesDining area
Pool, most everything
Stayed in March 2024
Reviewed: 4 March 2024
Keith
United KingdomLocation was a little out of the way
Staff were very helpful
Stayed in March 2024
Reviewed: 4 March 2024
Keith
United KingdomStaff were very helpful
Stayed in February 2024
Reviewed: 2 March 2024
Vance
United StatesDidn't like the birds swimming in the pool leaving a dark mess in the water. I'm always surprised to have to leave a room deposit for the items in the cooler.
The room was nice and quiet. The bathroom was roomy and clean with good hot water. The front desk staff was nice and helpful. Breakfast came with the room. The hotel was walking distance to the grocery and some good restaurants.
Stayed in February 2024
Reviewed: 1 March 2024
Marsha
United StatesNoise from workers outside ground floor room
Pool. Location
Stayed in February 2024
Reviewed: 28 February 2024
Danita
United StatesThe cleanliness of the bathroom was not good. Dirty around the bottom of toilet. The wall by the bed was dirty. They ran out of milk, no creamer for your coffee.
The kitchen staff were extremely nice and attentive.
Stayed in January 2024
Reviewed: 24 February 2024
Magalie
United StatesPool was cold, breakfast very typical so if you want bread and jam there is nothing
Beautiful area, big bathroom and room
Stayed in February 2024
Reviewed: 22 February 2024
Linda
CanadaThe plumbing fixtures felt like they were ready to fail and the water pressure was sad but everything worked.
I loved the architecture, the room was spacious, and the staff were friendly and helpful. The breakfast was delicious served in a covered courtyard.
Stayed in February 2024
Reviewed: 12 February 2024
Anita
GermanyRoom has to be renovated...
Swimmingpool was nice, modern pretty bathroom, relaxing atmoshpere, friendly stuff, free WiFi
Stayed in February 2024
Reviewed: 5 February 2024
Clara1994l
GermanyHowever, if you call yourself a family suite, then you also expect a certain basic equipment of the kitchen. We had a total of 1 shallow and 1 deep plate, no bowls and only 1 bread slicer knife, no oil, no spices and no tea towel and hand towel in the bathroom. All in all, the hotel is getting on in years, there were (despite 50 EUR deposit) some things in the room were broken, tables scratched, ceiling plaster damaged, lamps defective and drawers broken. Happy to invest something here. For about 40 beds there is only a single lounger by the pool and a few white chairs. the staff could speak English better, it's the capital after all.
Overall, we enjoyed the stay. We had the family suite for 3 nights with kitchen. A very big comfortable bed, air conditioning and smart TV worked well, the pool and price were very good. On request we received a proper cutting knife, a few plates and 2 bowls. So I wouldn't call it a family suite. The wifi was very good. The pool is very large but a bit chilly.
Stayed in February 2024
Reviewed: 2 February 2024
Tanja
SwitzerlandHardly furniture to place your staff, only three hooks in the bathroom.
Nice resort with huge rooms, very clean and the most comfy bed we had in ages. Arrived late and tired, check in went smooth and fast. Breakfast available for USD 12. Pool looked nice and clean as far as we could see. Easy to reach from the airport (taxi between CAC 17'000 and 20'000) but still quiet.
Stayed in January 2024
Reviewed: 25 January 2024
Yanner
United StatesTo pay for extra parking lot
Deluxe room was excellent... great A/C... shower system is a little confused
Stayed in January 2024
Reviewed: 24 January 2024
Magne
NorwayIt's a bit old and a bit worn. The bed was very hard.
Nice pool area. Nice staff who spoke English.
Stayed in January 2024
Reviewed: 21 December 2023
Everton
Costa RicaShower leaves bathroom wet
Very clean and great view
Stayed in December 2023
Reviewed: 18 December 2023
Maros
IrelandRooms need a bit of refreshments. Rooms look very tired, but the beds are comfortable.
Staff is very helpful and funny. We had a good time. Pool right at the doorstep. Free coffee 24/7. Smoke-free hotel. Enough save parking spaces. Cleaning every day plus fresh towels as many times as you need.
Stayed in November 2023
Reviewed: 11 December 2023
Fabián
Costa RicaN/A
Great
Stayed in December 2023
Reviewed: 1 December 2023
Nancy
Costa RicaNoisy room with other guests walking by with luggage, etc
Proximity to an appt we had
Stayed in November 2023
Reviewed: 30 November 2023
Barend
Costa RicaThe Airco was broken in de room and made very loud noises and dripped water. We didn’t have a good night sleep and when mentioned at the desk it was kind of waved away. They didn’t fix it
The location is great. We stay more often in the hotel and usually the value is great.
Stayed in November 2023
Reviewed: 29 November 2023
Margaret
Costa RicaGood location. Safe parking
Stayed in November 2023
Reviewed: 26 November 2023
Maros
IrelandOur room needs to be refreshed (fresh walls paint) it looks a bit untouched for a while #110.
The staff was very helpful & funny. The pool is cool, and it has a long opening hours. Beds are comfortable. Rooms are cleaned every day. Fresh towels. Very tasty breakfast. Free coffee 24/7 and charging station on reception
Stayed in November 2023
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