The rooms were clean and comfortable. The restaurant was very good. The staff was wonderful!!

Stayed in December 2023

Need more restrooms where the bar and the ponds are.

The hot waters and the luminous path

Stayed in September 2023

The room needs maintenance.

Great location. Room with a beautiful view of Arenal Volcano. Friendly staff, specially the excursion company.

Stayed in February 2023

The room was outdated. The furniture was falling apart. Need some remodeling. The jacuzzi tub in the bathroom water had a such an awful smell like sewage water. Couldn’t use it like we wanted to. The main pool outside was just aight. And the thermal was not all that hot.

The view of the volcano from our bungalow was so beautiful. The staff were amazing. Food was delicious. Spa was everything.

Stayed in October 2022

Breakfast, the black sun loungers kept burning us, lack of WiFi in bedrooms

The views, the free spa treatments, the cocktails, the barman, the thermal pool, the views from the room, the walking trail

Stayed in March 2022

One restaurant on the property. Pool bar closes at 6 pm with no food options.

The location was amazing. What a view.

Stayed in March 2024

Nothing

Exceptional staff. I was so well looked after. Thank you for an amazing stay! I will be back

Stayed in October 2023

Not the warm welcome expected on arrival. Also placed in a dorm-like family room that smelt damp. Air con didn’t work properly. Pillows (even after getting them replaced) smell used by 1000s of people (and other things) which wasn’t nice. Used our clothes as pillows and slept badly. Breakfast was a bit lacking for veggies. Just to warn you there is no Wi-Fi in your rooms - you have to move to the Wi-Fi zone or communal areas to access it (unless you have a phone plan in Costa Rica). This was annoying if you wanted to stream music/ watch a film in the evening or whatever.

The on-site hot springs are beautiful. The included 30 min spa treatments (one per stay pp) were a nice touch. The activity (one per stay pp) was brilliant. The bird life around the property and the trail walk is beautiful. Lunch was good for veggies and view from the restaurant to the volcano is amazing. Pool bar man is a diamond!

Stayed in June 2023

I loved it all!!!!!

Excellent service, amazing amenities, and the food was delicious!! The view of Arenal was exceptional A+++ great property and rooms👍

Stayed in June 2023

Be aware that this hotel is NOT All Inclusive. They state that the $222/ night charge includes all drinks, food and spa but in reality you get nothing but a room that is dated and in disrepair. The pool is uncomfortable and the hot springs are dirty and cold. Keep looking, do not stay here.

view of the volcano

Stayed in May 2023

The food wasn’t the best

I got the all inclusive package and I was surprised that it came with massages and other activities as well as food and drinks it was a very good price for how much stuff came with it! The property is beautiful and had a great view of the volcano!

Stayed in February 2023

I selected this place because they advertise unlimited select spa treatments. However this is not provided. When I went to the spa I was told I could choose between one 30 minute session. If I wanted an hour massage or any other treatments then I was required to pay. This is a theft/scam and I will be disputing with my credit card. I paid for services that were not available.

I loved the location the beauty the entire location. There's multiple hot tubs, one has a waterfall and is surrounded by forest, absolutely gorgeous. Pura Vida was what I needed on this trip and they provided it!!

Stayed in June 2022

To begin I did double booking by mistake and even though we called immediately they did not refund me so I will be going again soon. YAY! (Sarcasm). So we stayed at the best room... so no complains about the room but we also paid the all inclusive package and if you ask me it should be called (Barely inclusive package) why? Because whenever you go to the restaurant they will hand you a different menu than what the restudant usually has... which will have the same exact dishes every day so if you are staying for more than 1 day trust me you will get tired of the "all inclusive" food. Lets now move on to the unlimited drinks package that does not even include the piña colada on it... again you will be restricted to 5 type of drinks instead of having access to their i guess "premium beverages". Plus the manager doesn't even know what he is doing. The rest of the staff was great specially at the restaurant and pool bar. PD: If you have the all inclusive meal package they will charge you $12 if you wished to use/switch their regular menu.

Breakfast was good and the location is great.

Stayed in February 2022

Wi-Fi was terrible, get the international plan from your carrier

Not like a hotel, like we were staying in an exclusive little town

Stayed in November 2023

It had humidity, bathroom even though was clean it didn’t look like it. Walls needed paint. Pools? That was a joke. The only good thing was the breakfast, and it was nothing outstanding.

NA

Stayed in September 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2022

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Stayed in November 2022

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Stayed in July 2022

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Stayed in March 2022

There are no comments available for this review

Stayed in December 2021

There are no comments available for this review

Stayed in October 2021

There are no comments available for this review

Stayed in October 2021