The food in the restaurant should be better for the price. One very minor dissatisfaction was the seating around the pool bar - hard, uncomfortable bar stools.

The situation was perfect, the staff were incredibly helpful, the room was lovely. The snack food around the pool bar was good, we had a wonderful stay.

Stayed in May 2024

Have a small fridge in the room for drinks.

Everything was fine starting whit Melissa in front desk ,which was very nice and helpful and the hotel has great views including the volcan from my room.

Stayed in May 2024

No real complaints-

Our villa was nice. The pool and swim up bar were a lot of fun after a long day exploring.

Stayed in March 2024

Restaurant menu is limited.

Stayed in April 2024

Our room/villa was in the back (324). The Wi-Fi was not good. We often had to go to the bar or up front to get better service. If you need wifi request a closer room to the central area.

The receptionist was great. She helped us book a day of horseback Riding and it was perfect! The housekeeping seem to know when we left and came to clean while we out without any additional prompting.(one day we were only gone 3 hours). The view was of the arneal volcano. No words for waking up and see such a sight!! Anytime walking through the property. Birds could be spotted enjoying the beautiful landscape of flowers and fruit trees!

Stayed in March 2024

Bad wifi, we didn’t like the taste of food for breakfast

The location is amazing. Picturous area with the volcano view, beautiful pool area. Nice rooms.

Stayed in March 2024

Not sure - wish we could have stayed longer but it was booked.

We thoroughly enjoyed our stay - the breakfast was great and when we did choose to dine-in, the meal was great and reasonably priced. This is a peaceful and quiet resort.

Stayed in February 2024

Breakfast was okay but for such a nice resort I expected higher quality. The lunch/bar menu was good but dinner was overpriced and not great. I recommend having a car so you can eat out.

Great view of the volcano. Very natural setting with a frog pond at the back of the property. Close to town but far enough to be quiet and peaceful. I saw Toucans and other birds on the property. The staff were friendly and very helpful. The waterfall shower in my room and jacuzzi tub on the private patio was awesome.

Stayed in March 2024

Rooms were a little outdated, could do with updating

Great location, pool area was great as was the food and service! Rooms were clean and comfortable, the tour we booked through the hotel was brilliant!

Stayed in February 2024

might have to take a golf cart shuttle from the front office (parking lot) to the room.

nice and large room, good breakfast

Stayed in January 2024

More breakfast variety and choices

Breakfast was the one thing not meeting our expectations. While it was included, it was very limited on variety and choices and did not match the premium facility and prices

Stayed in February 2024

Rooms are dated, breakfast was not good

Grounds are beautiful

Stayed in February 2024

I would suggest a fridge in the room for guests and also I think the rooms could be updated as the decor is a bit old.

The hotel is beautiful and is located perfectly to see arenal volcano when it’s not cloudy. It is a little bit out of the town so you need to drive or get taxis if going out for food etc but this is very easy. The staff are so friendly and helpful and all the wildlife that you can see just outside the room is amazing.

Stayed in January 2024

The bedding could have been a little softer. And the lighting in the room was a bit harsh.

The property is beautiful! - the staff is very friendly and we enjoyed our stay very much! We had appointments at the spa and relaxed at the pool and even saw a sloth in the nearby trees!

Stayed in January 2024

We had a hot tub outside our room that had no hot water, the water pressure in the showers in the room was inconsistent. At one point we had no water in the sink or shower. We spoke to the front desk staff multiple times about it. Each time we were told they would send someone. No one ever came and nothing was ever fixed.

The staff in the dining room was top notch! Gabriel, Rachael, Christian and Kevin were the best part of our stay. They were courteous, friendly, professional. Truly enjoyed meeting each of them.

Stayed in December 2023

Staff at the pool was argumentative

Landscaping

Stayed in December 2023

the first night the food at the restaurant was good, second night not really. they forgot to serve the side dishes, meat and fish was overcooked, gniocchi was not tasty at all. and it’s quite expensive. that was a bummer.

beautiful garden, nice pool area, room was comfortable and clean ,(we had the casita with the whirlpool), friendly staff, especially the guy who worked at the pool bar. internet was good

Stayed in December 2023

The foos is really good but a bit pricy. Also there was no wifi working

Spacious and clean room. Gorgeous surroundings

Stayed in December 2023

No small fridge in room, can’t drive up to room had to walk or take golf cart from staff.

Clean, and people were great

Stayed in August 2023

Amazing staff

Stayed in August 2023

The beds and the pillows were extremely hard and uncomfortable. Bed linen was old and dingy.

The interaction with Luis your poolside bartender was excellent. He made the entire time we were there very enjoyable. Gave us some historical information about the volcano . Suggestion on places to see , but overall was a pleasure spending that time with him.

Stayed in July 2023

Breakfast

Great loation, beautiful grouds, helpfull and very nice staff.

Stayed in April 2023

no sound insulation between rooms a baby cried for hours in the middle of the night in the room next to us

beautiful views of the volcano, pretty gardens

Stayed in March 2023

My only suggestion for the property is to add storage in the rooms. A dresser with drawers, hooks on walls for clothing or towels, etc. There is no counter space in the enormous bathroom. We still enjoyed every minute here but our belongings were a bit unorganized.

Located just minutes outside of the hustle and bustle but still close to town. The atmosphere is quiet and peaceful. Rooms are large with very comfortable beds. Bathroom is huge. Private patio is screened from neighbors with vegetation. Restaurant is delicious and breakfast was excellent. Pool was fun but relaxing and the staff was fantastic!

Stayed in February 2023