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  5. Reviews of Hotel Puerta del Sol - San Jose Airport

Reviews of Hotel Puerta del Sol - San Jose Airport 3 stars

Residencial Los Arcos, Rotonda No.1, No.17, 11000 San José, Costa Rica

#108 of 120 hotels in San José

Guests' Choice

Review score

Based on 67 hotel reviews

7.2

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.9

  • Location

    8.0

  • Facilities

    7.3

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 23 April 2024

    6.0
    Great location, the rooms need TLC, otherwise good stay between the city center and SJC
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night

    Pictures can be deceiving. Rooms need TLC. The door lock was not working properly, the owner accused us that we broke it ended up paying 30 bucks extra, felt like we got scammed. Bathroom needs deep cleaning, mildew growing on old grout. Overall, the place needs deep cleaning, TLC,

    Great location, the rooms need TLC, old fixtures, falling apart. otherwise good stay between the city center and the Airport. Good swimming pool, outdoor space and breakfast. Near by grocery and good restaurants.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Booked this hotel room the night before as the hotel I was in had no window. Its a small basic hotel but has a nice outdoor seating area by the pool. The owner was very accommodating, gave me a late checkout.10 minutes from airport. Basic breakfast, had a great stay for the price.

    Stayed in March 2024

  • Reviewed: 30 March 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Family Suite
    • Stayed 2 nights
    • Submitted via mobile

    No choice for breakfast or consideration given to my vegetarian friend. Pool had to be cleaned by a guest before it could be used.

    Lovely comfortable beds, spacious room and the manager was a lovely lady.

    Stayed in March 2023

  • Reviewed: 28 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The building is old and not well maintained. The walls were dirty.

    The manager was pretty kind

    Stayed in March 2023

  • Reviewed: 25 March 2023

    6.0
    Just a quick stay before are departing flight
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No water or drinks or snacks at property.

    We left at 245am for a flight, so no time for breakfast.

    Stayed in March 2023

  • Reviewed: 1 March 2023

    8.0
    confortable , complicated to find help, all the basics there except human support.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There was not much human presence. The owner or manager was hard to find when I arrived and when I needed to leave and the gates were closed at 6:30am.

    quiet considering the proximity of the highway. very quiet, slept very well.

    Stayed in February 2023

  • Reviewed: 16 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    There was a pump or something in front of our room that kept 2 of us up the whole night. Rooms are ok but could use refershment, same goes for bathroom. All in all a fair stay but overpriced for what they offer.

    Nice location, close to the airport, though you have to have a good gps to find it.Friendly staff, room fair, breakfast quite ok. We did not use the pool cause it wasn't warm enough.

    Stayed in February 2023

  • Reviewed: 31 January 2023

    8.0
    Satisfied our needs
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night

    The place can be a little difficult to find, but we had WAZE which made it rather easy. Girl who made and served breakfast needs a little more experience but it the end we were all satisfied.

    We used this place as a stopover close to the airport. It provided for all or our needs: safe, comfortable, and a great place to stay for the night. Owners were extremely friendly and accommodating.

    Stayed in January 2023

  • Reviewed: 12 December 2022

    8.0
    Convenient place near the airport
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    The bathroom had a bit of mold everywhere.

    Nice basic accommodation for people looking to stay close to the airport. It's owned by a local couple who are very friendly. The breakfast is delicious.

    Stayed in December 2022

  • Reviewed: 10 December 2022

    6.0
    stayed at a convenient location
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    na

    convenient location

    Stayed in November 2022

  • Reviewed: 12 May 2022

    6.0
    Not quite good enough for a rest pre or post flight. Poor breakfast and probably best for locals.
    • Leisure trip
    • Family with young children
    • Family Suite
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast

    Very comfortable beds, spacious rooms and decent hot shower, nearby shops and supermarkets for food. Close by airport.

    Stayed in May 2022

  • Reviewed: 15 March 2022

    8.0
    Comfortable and Economical.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    I really like this hotel. I don't have anything really that I didn't like. The power was out when we arrived, but that had nothing to do with the hotel, and the hotelier was happy to provide a lantern for our group.

    Breakfast was basic, fruit salad, coffee, eggs, toast, and sausage. Room was large and adequate. The pool was a little cold, but all pools in San Jose are cold.

    Stayed in March 2022

  • Reviewed: 24 February 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    Very close to the airport, perfect for arriving or going. There are also a few nice restaurants in the neighbourbood. The Pool is very nice to cool of.

    Stayed in February 2022

  • Reviewed: 13 May 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Family Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Stayed in May 2024

  • Reviewed: 9 November 2023

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Shower was a nightmare the water flow was minimal and the hot water was intermittent.

    Location, friendly staff

    Stayed in November 2023

  • Reviewed: 26 September 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel's owner told me that a check out wasn't necessary when I left the hotel. 7 days later they notified that one pillow was missing and tried to charge USD 15 from my credit card. I explained that nothing was stolen and they probably made a mistake when they checked the pillows quantity. Sorry, but I can't pay for something that I didn't and was so stressful to solve it.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    10
    The stay was comfortable, the lady who attended us was very kind and respectful.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    It was in a safe zone

    Stayed in September 2023

  • Reviewed: 3 June 2023

    10
    Exceptional
    • Business trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Excellent employee service, Very clean.

    Stayed in June 2023

  • Reviewed: 8 March 2023

    3.0
    comfortable and clean but not worth the rate charged
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    overcharged laundry and didn’t return change, was not rinsed well or folded poor lighting after dark, bring a flashlight ceiling fan only worked with lights on breakfast was minimal and inconsistent description says there is parking but only a couple of spaces pool was never cleaned during my stay

    location

    Stayed in March 2023

  • Reviewed: 6 March 2023

    1.0
    did not stay asked for our money back, lady would not refund our money,, just left to dirty
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    dirty and stinky, pool dirty

    not a thing this place stunk like mold

    Stayed in March 2023

  • Reviewed: 27 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night

    Booking lists this hotel as having shuttle service from the airport. It does not - you will need a taxi (which they can book for you in advance)

    A very warm welcome, helping me out with change for the taxi, and a lovely comfy room after a long flight to Costa Rica from the UK. I missed breakfast for leaving early but staff helped in booking taxis. A great place to be for being reasonably close to the airport, and pretty with it's pool and outdoor eating area.

    Stayed in February 2023

  • Reviewed: 27 February 2023

    5.0
    it is an ok stay.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    very bad Wi-Fi compared to other hotels we stayed in the are. We were told that could only bring the air conditioning down to 21 as there was a problem with it. shower had little water pressure.

    it was close to the airport.

    Stayed in February 2023

  • Reviewed: 7 December 2022

    10
    Comfortable, clean and quiet.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights

    Wonderful place and wonderful and helpful staff. It's a great place to touch base from the airport before heading elsewhere in the country. It's clean, comfortable and the gardens are beautiful. I'm vegan and even though the staff didn't originally know much about that, they were able to accommodate me and provide a good breakfast. So happy to stay, thank you Anna Maria!

    Stayed in December 2022

  • Reviewed: 7 August 2022

    10
    Perfect, tranquil, convenient, especially for arriving into/heading to airport! Highly recommended!
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing!

    Beautiful garden /pool terrace area, perfect for relaxing after a long journey. Very convenient location for arriving into San Jose Airport. Also very close to bus stop for onward travel. Comfortable bed, excellent breakfast and most of all the staff were so welcoming and friendly. Ana is friendly, interesting and very helpful!

    Stayed in August 2022

Showing 1 – 25

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