Calle Central y Tercera Av 15, Barrio Tournon, 00001 San José, Costa Rica
#74 of 118 hotels in San José
Guests' ChoiceBased on 1004 hotel reviews
8.0Cleanliness
8.4
Comfort
8.4
Location
7.8
Facilities
8.0
Staff
8.9
Value for money
8.1
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Patrick
GermanyWe arrived in SJO in the evening and stayed in this hotel in order to avoid the morning traffic congestion which can be bad for our onward drive to Puerto Viejo the following morning. Big hotel which is showing its age. Buffet breakfast was very good. Hotel grounds are well staffed and safe
Stayed in March 2024
Reviewed: 27 April 2024
Aisling
IrelandHad the weirdest dining experience ever. We were told that the restaurant shut at 9.45pm and went for dinner at 8.30pm. We asked for a few extra minutes when ordering as it took us a while to decide. We were then left alone for some time. We ordered 2 starters and 2 mains, which were delicious. I was looking forward to the blue cheese creme brulee when at 9.44pm the waiter came and handed us the bill. We were never offered dessert. There was such a delay in a taking our order it seems we missed the window for ordering dessert. In every part of the world I have been to, you still get offered dessert once you order a main course. If they had not taken so much time to take our order and then there was a long gap between starter and mains, then we might have gotten to order before 9.45. But we clearly felt that we were not welcome any longer, and left, unsatisfied. The starters and mains were delicious, but clearly a poor customer service policy at play here
Stayed in April 2024
Reviewed: 25 April 2024
Fiona
IrelandThe pool was alittle cold and more surrounding chairs needed. Rooms are alittle dark/ dated but clean and spacious.
Breakfast was very nice.
Stayed in March 2024
Reviewed: 16 April 2024
Maria
United KingdomBreakfast was abundant but not particularly tasty. It’s close to the centre but far from Volcan Poás or other places you may want to visit during your stay. You can’t go anywhere without a taxi as it’s not in a nice area.
Architecturally impressive building, nice pool, big and clean rooms.
Stayed in April 2024
Reviewed: 14 April 2024
Brian
CanadaThe facilities are old and need updating.
Stayed in April 2024
Reviewed: 13 April 2024
Kristina
United KingdomClean, comfortable and convenient.
Stayed in April 2024
Reviewed: 7 April 2024
Bhavisha
United KingdomIt was next to the main road which meant it was a bit noisy at night and early in the morning The outdoor pool was very cold
It was close to airport The jacuzzi was nice and warm and very relaxing
Stayed in April 2024
Reviewed: 7 April 2024
Lisa
United StatesFriendly staff
Stayed in April 2024
Reviewed: 6 April 2024
Johana
Costa RicaThey was noise late hour at the pool, the facility need a little maintenance, bathroom was not cleaned properly, room didn’t have any fridge and bed was very noisy when turning on it. Chairs and carpet need to be clean a lots of stain. One thing is the saloneers need to be my corteous as a guest coffer turn over on the table and no one provides assistance cleaning the table, the guest him self clean the messed and the table and kneel on the floor and clean the when they was two server and no one provided assistance to the guest
The hospitality was exceptional, the waiters, bartender did and exceptional job
Stayed in April 2024
Reviewed: 6 April 2024
Roko
CroatiaWe had. a one night stay over. All was good. Would come again
Stayed in April 2024
Reviewed: 2 April 2024
Pat
CanadaNice place, good people
Stayed in March 2024
Reviewed: 29 March 2024
Charles
United KingdomRestaurant was poor in my estimation. Very little choice in food with high prices, and you didn’t get much for your money. So apart from breakfast we would head out to various other restaurants which we found more better and cheaper.
Property was excellent, spacious and all staff were very helpful. Breakfast was good and had plenty of choices. Swimming pool areas were very novel and popular.
Stayed in March 2024
Reviewed: 27 March 2024
Razia
United StatesExpensive, odd sized rooms with no plugs for electronics, broken coffee maker, only gave us 1 coffee pod a day even though there were 2 of us in the room, uncomfortable beds and pillows. No view even from the suite.
Clean, friendly staff, safe, helpful. Decent breakfast
Stayed in March 2024
Reviewed: 24 March 2024
Fawn
United StatesThe property itself was beautiful and felt safe. The Jr Suite was spacious itself including a mini fridge but no microwave.
Stayed in March 2024
Reviewed: 17 March 2024
James
United StatesMore variety at breakfast and much more availability of drinks at the pool bar. It would be nice to charge restaurant and bar charges to your room.
Breakfast was fine. Location was ok. Hotel was clean.
Stayed in March 2024
Reviewed: 6 March 2024
Leslee
United KingdomThe building; a rambling concrete block. The pool area; a wind tunnel and the pool was icy cold. Breakfast; disappointing in selection and quality.
The staff. Size of bedroom. Bathroom. Restaurant.
Stayed in February 2024
Reviewed: 1 March 2024
Janine
PanamaN/A
Very friendly, comfortable and good location
Stayed in February 2024
Reviewed: 29 February 2024
Alejandro
Costa RicaThe bed was sunk on one side, room service takes for ever to arrive, food wasn't that good.
Size and cleanliness of the room.
Stayed in February 2024
Reviewed: 23 February 2024
Belhadj
FranceToo noisy (the highway is close) A bit far from downtown
Breakfast Room Jacuzzi Staff Gym
Stayed in February 2024
Reviewed: 20 February 2024
Cornelia
SwitzerlandI could hear the people in the room next to mine
Everything was very good, a lot of choice for breakfast
Stayed in February 2024
Reviewed: 15 February 2024
Carmen
United KingdomNoise in corridors. Bedroom so far from reception.
Big bedrooms. Clean. Bar and restaurant were good too. Easy to get a taxi to anywhere. Good choice for breakfast. Also the hotel was happy to look after our excess luggage while we toured Costa Rica.
Stayed in February 2024
Reviewed: 13 February 2024
Martin
United KingdomA little dated.
Ideally located for us to drive to La Pavona for Tortuguero boat avoiding city traffic. Good breakfast.
Stayed in January 2024
Reviewed: 11 February 2024
Peter
United KingdomThe architecture is a bit concrete which was everywhere and not too attractive. The metal doors on the cupboards in the room were noisy and prone to sticking. Probably needs a bit of updating.
The hotel and staff were great its a short walk from the city centre. The food was good and the outside space was good. The pool was good.
Stayed in January 2024
Reviewed: 10 February 2024
Chris
NetherlandsBreakfast is poor at best (dry bread, limited cereal, melon or papaya for fruit). Some facilities didn’t work (sauna) but all in all, it’s ok for a night before heading out or home.
Ok, it’s a bit outdated. But what you get for your money, big rooms, big beds, swimming pool etc. can’t really complain.
Stayed in February 2024
Trento, Italy
Hollywood, USA
Reading, UK
Świnoujście, Poland
Alba Iulia, Romania
Orangeville, USA
Mirissa, Sri Lanka
Mariánské Lázně, Czech Republic
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content