Breakfast is good probably for most people, but it is not what we are used to. Eggs are called creamy but they are overcooked and with cooking cream on top. The cook at the station cannot do eggs that are not overly cooked. Plenty of fruits available which is fantastic.

The pools, the cleanliness.

Stayed in May 2024

Relations price/quality is not for 5 stars, just 4.

Personnel

Stayed in May 2024

They knew everyone in our group by name, even if they hadn’t met us before. Every need was met.

Stayed in May 2024

the room we got had AC issues every night. the digital thermostat kept turning off and making the room impossible to get a good nights rest. the hotel engineer plus some staff tried a couple of times to rectify the problem to no avail. finally i had enough and on the last night the manager put us in the master suite. it was awesome. got a good nights sleep the last night. she also gave us complimentary spa treatments which were fantastic. so the resort made up for the inconveniences. thank you

everything was excellent. we had a nice dinner on premises one night. the staff are very friendly helpful and accomodating. the thermal pools are relaxing. the one cold pool is nice too but its not that cold like all pools here because of the warm climate.

Stayed in April 2024

.

It was a great experience will definitely come back to stay here

Stayed in April 2024

Not all inclusive, cost of meals and drinks.

The heated pool and volcano view

Stayed in April 2024

The wine selection was not great.

Breakfast was very nice. Wide selection of fresh juices, hot food, fruits and good coffee.

Stayed in April 2024

Breakfast was ok for us. Could have been a bit better especially the coffee. but that is a minor dislike.

Pool, Jacuzzi and Sauna areas were incredibly relaxing! Also. the Java restaurant was very impressive with an impressive menu, service and drink variety. The service was impeccable.

Stayed in April 2024

Our room was a little close to the road but this is a minor detail and did not detract from our enjoyment

Amazing hotel facilities and varying temperatures thermal pools, nice rooms, really friendly staff. Breakfast was fantastic quality and plentiful.

Stayed in April 2024

Clean

Stayed in April 2024

Amazing breakfast, exceptional staff and service. Overall a wonderful and stay.

Stayed in January 2024

Limited menu options

Excellent customer service and spa

Stayed in March 2024

Everything was excellent, I would suggest having a few larger and deeper natural thermal pools and a hotter steam room would be my only suggestion. Otherwise it was an excellent hotel that I will return to.

Everything was excellent, lovely hotel and with a great view of the Arenal volcano, great food and breakfast, great staff. I will be returning again for sure.

Stayed in April 2024

We had lunch at the pool bar and dinner in the two restaurants. The dinner menu before 6pm is the same as the lunch menu, and that wasn't great. The dinner menu after 6pm was very good.

Fantastic room, breakfast, pools and staff. The staff were always there to help and were sincerely friendly. Some of the best staff we've ever experienced in a hotel/resort.

Stayed in March 2024

All good

Lovely hot springs and staff excellent . Room very comfortable with great view

Stayed in April 2024

AMAZING staff - the most helpful, kind staff I have ever experienced. All of the food was exceptional. Truly the best hotel stay I have ever experienced

Stayed in March 2024

The staff were amazingly friendly and helpful. Beautiful facilities. Great location. Excellent food.

Stayed in March 2024

High cost of room; food options in the fourth floor restaurant weren't very local. I wish there were more cooking options among the tours. I couldn't do any high-adventure tours because of an injury, and so I didn't sign up for any tours. But I would have signed up for one that included more cultural experience such as learning how to cook something local or improving my Spanish or learning an art/craft form, if there had been that option.

Room, staff, a/c, breakfast quality, multiple pools of different temperatures, friendliness (they made me feel part of a community), tour options, spa.

Stayed in March 2024

For a 5 star hotel, bath towels were old and not the greatest.

Customer service and staff were excellent

Stayed in March 2024

The hotel is located too close to the road causing road noise affecting peace and restfulness. Food was so so.

Staff was welcoming and helpful.

Stayed in March 2024

Absolutely beautiful! The staff was incredibly friendly and went out of their way to create a memorable experience!

Stayed in March 2024

The service was exceptional. The staff couldn’t do enough to assure that they were providing the best experience possible.

Stayed in March 2024

We were placed on the second floor. I was hoping to get the upper floors where we can get a better view of the volcano. I would recommend people to specifically ask ahead of time for the upper floors.

Everything

Stayed in February 2024

Disappointingly, the volcano view was obscured by low hanging cloud and mist.

We absolutely loved the warm pool and swim up bar. The fact that the hotel is adults only was also a big plus for us. All the staff were all super friendly and happy to help in any way possible. Notably, Fabian from the front desk reception, Ricardo from reception area, Pablo at the pool bar and Abril from Loto Spa! The Spa is amazing and well worth a spoil if you have the time.

Stayed in December 2023