No complaints

The breakfast was good, wish the offered a breakfast included package. But the staff was great and the location was gorgeous.

Stayed in January 2024

No complaints

The rooms were comfortable and clean, there were so many beautiful birds including a parrot on the property. The staff were super helpful and very friendly.

Stayed in December 2023

Sound proofing wasn't good at all. If neighbours were watching TV, talking or even coughed it was very audible in the room. WiFi was non existent. Veranda looks onto volcano but also has a road in front.

Staff were very friendly and helpful. Room and grounds were great, loved having a view of the volcano with our morning coffee. Room was clean throughout and bathroom also nice.

Stayed in November 2023

Lots of dogs, especially in restaurant

Clean property, photos of room are accurate. Restaurant has very good food

Stayed in November 2023

WiFi in room was non existent. Caused difficulty booking trips, looking up restaurants etc. We had to go and sit in reception to use WiFi. Much further from town than we realised (our fault), not really suitable if you don’t have car.

Room comfortable and well thought out. It was well equipped, lovely to have jacuzzi bath, also day bed in and outside, and outside seating.

Stayed in September 2023

Nothing. It was all good

It was very clean and neat. It was near all activities in La fortuna such as La Parada Adventure centre and La Caribeña restaurant & La fortuna restaurant which were the best! :)

Stayed in August 2023

The shower was very difficult, it was either too hot (dangerously so) or freezing.

The room was very comfortable and the spa bath was a great addition. The view from the terrace was incredible and the addition of a day bed was great. The grounds around are well kept and we saw lots of birds and wildlife. It was only a few minutes from La Fortuna, but in a lovely quiet location

Stayed in June 2023

All of the staff were very helpful and friendly. Great view of the volcano on a clear day! About a 45 minute walk into Fortuna town or the waterfall, which was perfect for us.

Stayed in March 2023

The airconditioning was leaking in the bungalow and the toilet stopped flushing, but after we reported it to the reception, it got fixed quickly and everything worked fine afterwards. The biggest turnoff on our stay was when we had dinner at the hotels restaurant in the evening, the cook was singing very loud with loud music, kind of a rock style, like linkin park, which was quite disturbing if you wanted to have a cozy dinner. He acted a bit crazy, like a teenager. Which was not so professional. Too bad cause the setting was nice, and the food was good.

The breakfast was very good, you could choose between 2 kinds of breakfast, an you got served a large amount of food. , The location was very nice, room had a great view on arenal vulcano and had a nice garden, also nice was the jacuzzi in the room and wine glasses available in the room. The girl at the reception was very friendly and helpfull.

Stayed in March 2023

nonswimming pool - no bar - limited staff present at reception - basic breakfast

nice room and lovely view -

Stayed in January 2023

We ate dinner at the properties restaurant one night. It was fabulous. We should have eaten there every night.. Breakfast in the outside pavilion was super too. Loved the birds and the leaf cutter ants.

Stayed in January 2023

I was hopeful for more fauna, but that's unreasonable. The landscaping was beautiful and the birding on the property was quite good. This is a nice place.

Really nice place. I was concerned it was too far away from the town, but it is really 2km down a couple of backroads and then less than 1km down the main road to town. The property is beautiful and the rooms were as advertised. They seem to each face the volcano with a great view on the patio. The wifi was more or less pretty good. I did some work and took a couple of zoom calls. Only on 1 afternoon was it suspect, otherwise I was getting 8 mpbs or more download speed. The room had AC which worked great and a rainfall shower with hot water which was nice.

Stayed in August 2022

The only thing I would say that wasn’t terrible but the beds were pretty hard and there was no blanket or comforter on the bed only a sheet. Also the reception desk attendant seemed a little flustered or maybe just not real friendly or attentive. Just didn’t seem as accommodating as the other three hotels we stayed at.

The property was close enough to town to walk if you are up to it. There were a few dogs on the road but we did not encounter any mean ones. The grounds are a tropical plant and bird paradise. Nice little walking trail on the property. The patio had very cute seating and a little outdoor couch/bed. The volcano view is beautiful if not raining or cloudy. We could not see it from our room unfortunately due to weather. The air conditioning worked great. The hot tub in the room was amazing. Nice touch of a little tray of jasmine soap/bubbles for it. Rain head shower and nice little coffee and fridge area.

Stayed in April 2022

I gave it 8 stars because they advertise a king size bed and it’s a Queen with a King headboard. There isn’t much lighting in the bathroom and the light bar wasn’t working, no other rooms available and it couldn’t be fixed. A slight inconvenience and they did comp us with bottle of wine. Septic system needed to be pumped right outside our door during our stay which produced a lot of noise, amongst other things.

Nice property with a beautiful view of the volcano right from our patio. Spacious room with a great whirlpool tub. Restaurant on site with friendly and accommodating staff.

Stayed in April 2022

Via the concierge app we ordered some strawberries in advance but they were forgotten, we paid for them already so we got our money back. Breakfast is served at 7.30AM at the earliest, but we had tours planned earlier than that. The second morning we did order breakfast but had still a long drive ahead, it arrived late and was not the best breakfast we had on our trip. Our door didn’t lock anymore on our first night, but this got fixed within the hour.

Spacious room with a beautiful view, hot tub

Stayed in April 2022

The reception staff is not overdoing it and I am not even sure the reception is needed there, as the payment is taken from your credit card in advance and access code to your room is sent to your email.

The location is really quiet, something for independent travelers. View to the volcano from your personal jacuzzi:-). Breakfast delivered to your room and can be enjoyed at your own patio. Cleaning lady does an outstanding job.

Stayed in March 2022

the bed was not very comfortable, too soft

great place, lovely gardens, everything well kept, amazing view to volcano arenal from your bed and terrace very large and spacious room very clean!

Stayed in February 2022

the water in the whirlpool could be a bit warmer.. there was also a small hole in the door frame which allowed the bugs to come in the appartment (this could be fixed though) :-)

very nice accomodation!

Stayed in July 2021

The shower has a problem regulating the temperature between cold and hot water. It was impossible to find a balance for a comfortable temperature. It was too cold or to hot but never warm water.

Cleanliness and staff assistance

Stayed in March 2024

The toilet was leaking so you stand with your feet in water every time you use the toilet. The showerhead was ieuwwwwww / definitely not clean. Sliding door was broken. Bed was very small for me and my XL husband, ect….

Location is good. Free breakfast we didn’t take because they serve it late…

Stayed in December 2023

Not enough hot water but that was minor

It was beautiful and in a great location

Stayed in November 2023

Beautiful surroundings and the privacy.

Stayed in September 2023

Nothing

Fabulous spa bath in the room very spacious room with everything I needed

Stayed in May 2023

Was given the wrong code to the room initially, but that was resolved very quickly.

Room was exactly as pictured. Clear, full view of Arenal volcano. Hot tub in excellent working condition with hot running water. Other reviews mentioned a smell from the tub, which we did not experience. The tub did fill slowly, about 20 minutes, but it is quite a large tub so we didn't mind. Saw a macaw every day outside our room. Close to downtown (8 mins by car) without being right in the hustle and bustle. Quiet, hardly ran into other guests.

Stayed in March 2023