The food on the resort wasnt the best.

The property was clean. They had great evening entertainment. The staff was well respectful and accommodating my needs.

Stayed in January 2024

I ask for a ocean front view and they give me a side ocean view, they try to change my room 2 days later after my arrival and the other new building are with a bad mold smell, like they show us 3 different rooms all with mold smell, very strong, so I denied because we have allergies. I ask for a refund the difference price they said all rooms are same price, I really don’t believe all rooms have same price.For that reason i don’t recommend people make sure before they book. The staff don’t respond email or answer the phone call before you arrive. I tried like 3 months almost every week to discuss details and they never answer or respond.

Is good location and good for big family gatherings

Stayed in January 2024

1. The rooms needed to be upgraded. Some amenities were outdated. 2. The main restaurant should have clear labels in at least two languages so guests can identify what the food items are. Also there should be trained staff to assist people who are vegetarians/ vegans know what options they have in addition to fruits and salads. 3. The property advertised a shuttle to go into the town which was false .

The location, being a beachfront property. The staff was helpful, efficient and friendly. Vary food menu to include dishes from other Caribbean countries.

Stayed in December 2023

Weak management. In main restaurant, where breakfast, lunch and dinner, was with poor product selection and no logistics. Absolutely no management control in in this restaurant. Quality of prepared food was very mediocre. The should change a Head cook immediately.

Very good location, excellent beach, water, place.

Stayed in December 2023

Food was ok, but could be upgraded. That is the only negative comment. All else was EXCELLENT! Would pay more for better food and variety!

Staff so friendly! Ample amount of poolside lounges. Had problems with steps and they had room moved to ground floor. Pools never crowded. Rooms were quiet.

Stayed in September 2023

Old property and very slow customer service. One day, we have got 4 towels, next day no towels.

Great location and gorgeous beach

Stayed in September 2023

Wait time for food and drinks

Friendly staff, excellent location

Stayed in September 2023

Some of the facilities need to be remodeled. The restaurants/food were disappointing. Sanitation in the vicinity of the restaurants is questionable with all of the birds flying around the tables/food/plates.

The beach and pools at Sunscape are fantastic. The staff for the most part is very welcoming and friendly.

Stayed in July 2023

The beach and the location

Stayed in July 2023

the service sometimes are not what is expected for example, the staff can be rude

liked the view and nature

Stayed in March 2023

The room was a nightmare because of that i won’t come here again.

I love the location and the staff that work so hard to take care of the customers.

Stayed in March 2023

restaurants have a long wait time. Food is just okay. Buffet has enough choices to choose from.

nice area for swimming, not much beach to walk on. it’s a man made beach area.

Stayed in February 2023

The room had a damp smell but the room was always clean.

It was a beautiful island right on the beach. The staff was very nice, kind, and helpful.

Stayed in December 2022

the food wasn’t many choices

air conditioner wasn’t keeping our room cool

Stayed in October 2022

Service at the pool bar was REALLY slow to non existent. Also the bar tender staff was reduced at 4:00pm just when things started to get busy. Very strange

The location and property is very nice. The pool area was great. Staff was very friendly and helpful

Stayed in June 2022

todo

nice

Stayed in April 2022

Staff at reception desk it was the worst We ever seen. Every show was late. Nothing works with the app we have to use. 20 people was waiting at DeMario restaurant and they never open even app saying its open this evening. The worst organisation we ever seen. At Easter face painting 2 ladies from Explorer kids club was shouting to us thats our daughter have to play with other kids first to get face painted. Only few of staff members was realy nice. Most of them look very unhappy. Wouldn't even say hello.

Beautiful beach and swimming pools, nice view from the room, restaurants ala carte, clouse to town ,aquarium etc

Stayed in April 2022

The breakfast was average with no real variety offered day-to-day. The buffet lunch/dinner was also average.

The resort facilities were very good. The fitness center was well equiped but cramped. Ample restaurants and bars. The rooms were very clean and quiet. The seafood restaurant was the best choice for dinner.

Stayed in February 2022

Room service can take a long time to answer 5 minutes sometimes. The food was lacking quality.

The location was beautiful. The staff were the best people.

Stayed in February 2022

service. people work whenever they feel like working

the beach is amazing.

Stayed in January 2022

5 restaurants on the resort, however they were never all open at the same time and there was no schedule (even on the resort app) of when each would be open so you literally had to walk around the resort to see what was open each evening. The resort app was not updated to show restaurant closings and also listed each open for breakfast daily and only one (buffet) was open for breakfast. Service was extremely slow 90% of the time, most times receiving food before our beverages. Our reseved room type was "not available" when we arrived (which was 1 hour after designated check in time) so after waiting another hour we we upgraded to a slightly larger room however we reserved a king bed and we assigneda room with a queen bed with the option of changing rooms later in the week. One of the 2 elevators in our building (stayed on 3rd) floor was inoperable the entire week and the only working elevator was on the other side of the building. There were 3 lamps in our room for lighting and 1 of them was inoperable all week even after reporting 2 times to the resort staff.

Location, room size, views were wonderful. Enjoyed an amazing deep tissue massage the the resort spa. Dinner at the resort seafood restaurant was actually on the beach and the food was delicious. Resort was only about 70% full so the pools and beach were not crowded and could thoroughly be enjoyed.

Stayed in January 2022

the rooms and the bathrooms needs and update , also the beach chairs

Stayed in January 2022

The attention of the staff is definitely improvable: they rushed to charge me the full stay at the very moment we stepped in. Once the payment was done, they didn't even worry to provide me some explanations about the facilities and services. In most venues the staff is quite rude and in a hurry; you feel treated as a in a highway cafe. The food is quite basic, but I guess that's the quality/price ratio you get. A quite painful point was the position of our room: it was close to a beach club playing very loud music until 1am. Luckily it was only on Sunday and Wednesday but I think just because of the season. I reported the problem to the reception but they refused to change my room. Quite disappointing.

Great private beach, with very nice waters where you could do some good snorkeling. The room was nice and clean, quite big and equipped well.

Stayed in October 2021

The plumbing in room 2117 was noisy!!! The toilet made a high pitched sound after flushing.

Breakfast was very good and the breakfast staff were kind and polite. I facilities were clean and very nice. The 2 young ladies that handle the departure COVID testing were excellent. They went far above to get our issue revolved and to get us home. They deserve a bonus and or a raise in salary. They were wonderful.

Stayed in October 2021