Towels could be better.

Great staff, nice restaurant. Big room.

Stayed in May 2024

The (wall to wall) carpets in the room were quite old and worn out

The size of the room, the position of the hotel, the breakfast and the availability of Sauna/SPA/Swimming Pool (upon extra payment but with discount) in the connected building in front of the hotel were big plus especially considering the good price!

Stayed in January 2024

- WiFi didn’t work - breakfast could be more various

- modern, clean and spacious room - very good family option with big 2room apartment - good location to ski and hiking area - very central with lot of opportunities around - good breakfast

Stayed in February 2024

Supper includes poor amount of dishes, but in general is OK. The supper ends at 19.30.

The suit was big enough and had a balcony. A sauna and swimming pool is close.

Stayed in January 2024

The facilities were excellent; the room was spacious and of high quality. The cafeteria, adorned with large windows offering a picturesque view of the spa park and a waterfall on the opposite side, was very pleasant. Additionally, there were beautiful hiking and walking trails located conveniently near the hotel. I encountered a minor issue with my bill, as it had been issued under my wife's maiden name, posing a challenge for my expense reimbursement process. However, when I approached the reception the next morning, the problem had already been resolved, and I was promptly provided with the corrected bill.

Stayed in October 2023

We had some troubles checking in because booking put a wrong number of people for different rooms. Moreover the hotel didn't do the requested twin bed in one room. We were lucky that during the check-in a more senior receptionist stepped in to make sure we get the rooms we need. Also, having slippers would be great because of a cold bathroom floor.

The comfort+ room was very nice and super clean with a beautiful forest view. The bed was also very comfortable, not too soft not too hard with a good set of pillows.

Stayed in July 2023

coffee for breakfast could have been better

nice place to stay, nearby SPA, touristic attractions

Stayed in May 2023

A bit long checking in at the reception

Nice spa complex in front of the hotel, for clients a pleasant 20% discount

Stayed in April 2023

There were no towels in the room.

I visited this hotel the second time . The breakfast was good . The hotel is not far from bus station.

Stayed in March 2023

The description not very correct. The spa is not part of the hotel, bikes couldn’t be rented in the hotel.

The Apartment was very nice and spacious. Staff was nice and kind. Breakfast buffet rich and varied.

Stayed in April 2023

These are small problems: Lack of English speaking personnel, but all situations could be handled in German. The restaurant could have distributed more alcohol-hand-gel around, especially in the buffet area.

In general satisfying.

Stayed in February 2022

-short opening hours of the hotel restaurant

+spacious rooms +Wellness

Stayed in January 2022

The Wi-Fi doesn’t really work in the rooms and the beds are not comfortable at all. Small pillows and weird bedsheets (towels ?!?!). Totally overpriced.

The location is ok.

Stayed in February 2024

Nothing. Everything was fine.

In the middle of the village, close to taste restaurant and pub on the opposite side of the street uphill. Parking for a car in front of the hotel, on the street. Breakfast was fruitful, and enough to be satisfied.

Stayed in September 2023

PRICE, It ended up that I paid 190 Euro, 1 double bed and 1 folded bed to sleep one person. We could not put the 2 kids on the bed at 12 years old, boy and girl, cant do this as not correct, so girl sleep with mother in double bed, son had pull out bed, and I had kitchen chair for sleeping on. We make it clear we need 4 beds or 3 as minimum and it dont work. Now looking at using other Websites and not booking.com Price was meant to be 180 and to pay more, WHY?

Stayed in July 2023

Difficult to park

Very nice location, easy to start hikes or bike rides in the forest. Swimming pool across the street also okay. Food was excellent value for money

Stayed in May 2023

N/A

Very flexible and communicative staff, parking slots in front of the hotel (new for us after the year), locked room for bicycles, pets welcome. Aquapark just opposite the hotel. Hotel in a nice quiet location, with a super starting point up to Klinovec. Gluten-free breakfast.

Stayed in June 2023

Excellent location, super friendly, kind and helpful staff. The room was spacious and quiet and there was a tasty breakfast with plenty of variety and options.

Stayed in June 2023

The restaurant was closed a bit too early. It should be open until 21.00, but we were told at 20.20 that it is closed

Staff was very nice and helpful

Stayed in May 2023

Nothing

A family hotel with great facilities and kind staff. Everything was very good. Good variety of breakfast and dinner.

Stayed in February 2023

Incompetent service at reception in special inquiries, lingual communication problems

Location

Stayed in March 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024