-That the wellness/sauna had to be booked in advance to a certain time. -That I had to pay extra for parking. But Im glad I was able to use it. -The waiter in the evening wasn’t patient and clocked out and closed our dinner tab before asking us how we’d like to pay. He also added himself a hand written 100,- tip without asking, luckily we caught it in time and cancelled it with the management. Just one waiter (older) the rest of the waiters were professional.

Our room was simply perfect! Lovely view, nice and calm. Excellent massage, and wellness section. Beautiful eating area with a great breakfast selection and a tasty dinner selection with dim lights and calm atmosphere.

Stayed in March 2024

To be honest , the fact that sauna and facilities are for extra pay doesn’t make that much sense as I would expect this to be part of the night stay . Yes , understand that it has limitations per hour/ number of visitors but it can be done through reservations . I checked several places around and see wellness as “ free access “

Great hotel, super friendly staff , big variation for breakfast: fruits , vegetables, eggs , yogurt, musli, pancakes, pastries and many other things Dogs friendly as well

Stayed in March 2024

Not fault of the hotel, but some of the arrogant guests made me crazy. I admire the staff how they handle them.

Very modern and beautiful facility with very new equipment and furniture. Very beautiful people working there and are very helpful. No request was an issues. The location was brilliant. Very close to forest and trek to peak of Snezka in the same time close to down town.

Stayed in March 2024

Great location if you want to go to Śnieżka .. Very nice staff, good cuisine, nice spa, comfortable rooms, places to charge electric cars. We visited this hotel 2 times.

Stayed in March 2024

The parking it’s so expensive and they say that it’s for pet availability but the price its 20 euro per day and they will notify you when you receive the payment check out that is not correct they should inform you wen you arrive they should tell you the price for the dog as well !! this is not correct from my side !!!!

It’s was very clean and the stuff was very nice, excellent breakfast and location on the hotel !!

Stayed in March 2024

I have become quite a regular visitor of this particular hotel in Pec pod Snezkou and would not change it! Everytime I come I feel very comfortable and welcomed in its friendly and cozy atmosphere and by so nice and professional staff. Local restaurant Meat & Meet offers amazing food and I am in love with hotel spa as well. Definitely will come back ASAP and recommend to you.

Stayed in March 2024

Great place. Nice location. Local restaurant is amazing. Highly recommended

Stayed in March 2024

This is minor point, but it catches an eye - carpets in the room and corridors were full of dirty spots like smth was spilled. The same thing was on the sofa in restaurant. Spa&Wellness are additionally charged. What is from my perspective should be for free for the hotel guests. Parking is super expensive in the hotel, and costs more than public one which is located right near the hotel. Also, you can’t have a parking place in the hotel if you have a car with LPG.

Modern and stylish interior. Amazing view from the window in the room. Delicious breakfast. Very cozy atmosphere and polite stuff. Comfortable stay, warm and clean room.

Stayed in March 2024

Expensive paid parking (compared to the area prices). Paid access to the wellness area for hotel customers.

New hotel, very modern, clean, and with all possible facilities. Very good breakfast, good restaurant also for lunch or dinner. Very friendly and helpful staff.

Stayed in February 2024

Fabulous

Stayed in January 2024

I think that the wellness zone could be included in the price as a night in this hotel costs a little bit. However the quality of this property is on a high level so it was still definitely worth staying there.

Restaurant with tasty food (breakfast and dinner) + helpful personnel (speaking even in polish which was a positive surprise for us) + great, clean room with wonderful view + parking in garage + location in city centre

Stayed in February 2024

the only thing for me personally is that i like a firmer bed

Breakfast was 10/10. always alot of option and very tasty. The staff were all extremely helpful. The wellness was superb

Stayed in January 2024

The options avaliable for the dinner included could have been more than one heave dish every night.

It was a perfect scape with an amaying palce to enjoy the stay. The food was good, the drinks were really, nice. The Spa was clean and not crowdy, We enjoyed the all time.

Stayed in December 2023

culture of the guests 😉: wearing sweatpants in the restaurant…

pleasant personal wonderful inside architecture with high quality natural materials

Stayed in January 2024

Comfortable place and rooms, great infrastructure(spa and ski room), polite and helpful staff. Plenty of restaurants around. Easy access to Ski Tour.

Stayed in January 2024

Parking was insanely expensive and was not included in price.

Stayed in December 2023

Nothing

The place is well serviced.. In addition to snow activities.. The hotel is excellent and its services are wonderful.. I will return to the same place in the future.

Stayed in January 2024

Design of the hotel and staff approach.

Stayed in January 2024

First welcome/ check in : 6 (We waited for a very long time to check in with our 5-month-old baby, and our room was given last. Actually, our room should have been prepared first because babies are priority.) Breakfast : 7 ( very simple, there was even no olive in buffet)

Cleaning: 10 Facility: 10 Quality of hotel: 10 Location:10 Quality of good in restaurant: 10

Stayed in December 2023

Everything was excellent, clean, friendly stuff, good location😊 coming again in June!

Stayed in December 2023

Facilities were amazing. Staff were lovely and couldn't do enough. Received Prosecco on arrival and also for breakfast. Nothing better 😍😍 Will definitely return.

Stayed in December 2023

The restaurant is very nice and pleasant, but we didn't like the food taste. We ordered chicken broth and tartare.

Everything: good location, friendly staff, extra services, welcome drink etc. We appreciate that we could ask for a bathtube and we got one.

Stayed in December 2023

Some of the chairs in the bar and restaurant are fit for the bin...they are some type of designer rubbish that are beyond uncomfortable... Apart from that the hotel is amazing..

Some of the chairs in the bar and restaurant are fit for the bin...they are some type of designer rubbish that are beyond uncomfortable... Apart from that the hotel is amazing.. We loved our stay

Stayed in December 2023

The stay was great overall so these are just minor remarks, but I’d expect more xMas decorations and a tree in the hotel when it’s December. But maybe we were too early and it’s still coming up! Also prices of drinks at the bar were pretty high.

Clean room, attentive staff, great location and very good food, both for breakfast and dinner with a set menu. The staff can accommodate even special diet requirements. The hotel is also dog friendly and we even got a dog basket into our room. Which is a lovely touch.

Stayed in December 2023