Second stay at the hotel, but in the Riverside part. Absolutely perfect, very comfortable bed, sofa in the room, cleanliness. Beautiful scent of cosmetics. Swimming pool, sauna, salt cave available. Next time I must try the treatments offered at the Spa. Delicious breakfast. Very nice and helpful lady at the reception.

Stayed in May 2024

There is not anything to dislike

The Grand hotel is truely a beautiful experience. Great staff, amazing decor and very good food

Stayed in April 2024

The staff were not overly friendly & we were told we weren’t allowed to dine in the main restaurant due to my husband not wearing a suit. We were well dressed considering it was FREEZING outside and as a hotel guest that has spent a lot of money I would expect that I would have access to the restaurant.

The room was very spacious and clean. Great spa facilities with a massive indoor spa/ pool area.

Stayed in April 2024

Everything was amazing

Stayed in April 2024

Nothing bad to say.

I had already visited Karlovy Vary for a day trip years ago and I decided if I ever came back I would stay in the Grand Hotel Pupp. The hotel did not let me down, on the contrary, I was even more surprised with the structure of the hotel, the nice and helpful staff, the large and confortable room with a balcony overlooking the river. The breakfast was also unforgetable! Even if the hotel is traditional, I enjoyed the modern twist in some of it (such as the pool and the restaurant).

Stayed in April 2024

Nothing

This was the best hotel I’ve ever been too. Staff, rooms, food, everything was amazing.

Stayed in April 2024

only issue is that I found the air conditioner in room to not be as cold as I would like.

the quality of the hotel decor is exceptional, best breakfast in the area. Service is top notch and the spa is absolutely stunning and clean.

Stayed in April 2024

The regular rooms has not a beautiful architecture and decoration seems pretty basic if we compare to the hotel it self. But I can say my room had a great size.

Perfect Hotel. The staff is impeccable. The breakfast is great, and the entire atmosphere from the hall till restaurants, breakfast area and wellness center, are very pleasant, elegant and luxurious. Definitely you feel like a queen /king☺️

Stayed in April 2024

Morning coffee - even though they have Nespresso coffee, you just get a mini cup so latte macchiato or flat white is impossible to get and the swimming pool was too cold.

Great location and room.

Stayed in April 2024

missing proper hot jaquzzi or hotspring waters.

great and buitifle hotel, good spa, great food, great atmosphere. Highly recommend

Stayed in March 2024

Simply excellent !

Stayed in April 2024

No food after 22:30 except bar snacks e.g. almonds, olives, last cheese platter. We have arrived after 22:30. Unable to use Spa on the day of leaving. View from window was a platform full of buckets left from building work.

Location, breakfast

Stayed in April 2024

We enjoyed the private spa for two and the prices were great for experiences.

Stayed in March 2024

We have to wait a little bit to get accomodate for the breakfast

Location, staff, amenties

Stayed in April 2024

The hotel is beautiful and located in the perfect location to walk to all the sites, shops, and restaurants. We went to celebrate my daughter, and they were able to set up a surprise Pupp Cake presentation after dinner. The service was impeccable, and the food (dinner and breakfast) was delicious and suitable for all dietary needs.

Stayed in March 2024

Breakfast was really good , quite good choice for everyone , enough fruits and vegetables and egg variations. Location is also top !

Stayed in March 2024

Small detail: The warm food at the breakfast buffet was cold

Great location, great views, nice rooms

Stayed in April 2024

Food, staff, location, restaurants, spa - everything was 10/10!! Thank you for a great time!!

Stayed in March 2024

I didn’t realize i had booked the “defendant” thinking that was a room name but it is actually across the street and not connected to the Grand Pupp. It was amazing but my whole point was to stay at the Grand Pupp so they should tell you this is not in the hotel but across the street

Amazing property with great pools and hot tubs and saunas

Stayed in March 2024

A Luxurious Retreat: Grandhotel Pupp Review Grandhotel Pupp stands as a beacon of opulence and sophistication, and my recent visit reaffirmed its status as an amazing destination. From the moment I stepped into its elegant halls, I was enveloped in an atmosphere of luxury and charm that left an indelible mark on my senses. One of the highlights of my stay was indulging in the rejuvenating experiences offered by Spa Franziska. The wellness facilities and sauna provided a blissful escape from the stresses of everyday life, while the Ayurvedic massage, particularly the Abhyanga Massage, transported me to a state of unparalleled relaxation. Dining at the GrandRestaurant Pupp was a culinary journey like no other. The exquisite dishes served with impeccable presentation delighted my palate and left me craving for more. GrandCafe Pupp and Becher Bar also impressed with their offerings, providing the perfect setting to unwind and savor delicious treats. For those seeking excitement, the casino Pupp offered a thrilling experience, while the Mala Dvorna lobby bar provided a sophisticated ambiance to enjoy a refreshing drink. Furthermore, the hotel's collection of art pieces added an extra layer of elegance to its already impressive décor, reflecting its rich history and cultural significance. Having visited Grandhotel Pupp on multiple occasions, I can attest to the consistent quality and exceptional service that characterize this establishment. Each visit surpasses the last, leaving me eagerly anticipating my next opportunity to experience its unparalleled grandeur. In conclusion, Grandhotel Pupp is not just a hotel; it's an experience that transcends expectations and leaves an enduring impression. Whether for a relaxing retreat or a memorable getaway, this magnificent establishment exceeds all expectations and sets the standard for luxury hospitality.

Stayed in March 2024

only one small caveat, the shower was not holding properly, but not a big issue

everything! it was an amazing stay, one of the best I’ve had! spacious rooms, beautiful decor, restaurants and breakfast are amazing, very nice location.

Stayed in March 2024

Some of the facilities show their age The spa area doesn't have any real jacuzzi (the hottest part is 33 degrees)

The hotel interior and exterior are amazing. The view is also fantastic Breakfast was delicious

Stayed in March 2024

The breakfast was the same everyday and not this the main problem, but the filter, American coffee was not fresh every morning, after the second time it happened, I had to ask specifically the waiter not to bring us a re-warmed one. Also, the champagne was not bubbly, as they were opened it and leave it in the glasses, which took off the bubbles and made it room temperature. And, of course, the elevator was one only, and if your room was at the other end of the hall, then one would do a nice walking trip from the elevator to the room and back. Same happened, from and to the spa, if accommodated in the Park wing. And the spa was crowded, one sauna have not worked for the entire period (5 days) and the other 2 were always full, regardless of the time we went. But maybe this was just our experience, we have stayed better in Karlovy Vary, at 4 star. This was a 5 star rated and maybe it was just our expectations

Splendid location and very good accommodation facilities. It's an old hotel that deserve it's status and glory and for someone who likes history and the buildings with a story is a perfect place. We have stayed in the Park Wing and liked very much the room, the balcony and the venue itself. It was spotless clean, the hotel is maintained and took care of. They have Manufaktura cosmetics which was a nice touch, we highly appreciated.

Stayed in February 2024

For the future it may be advisable to look into increasing size of the wellness area, specifically the sauna and steam room area. At peak times it was very full and one had to wait to get to use the facilities. Popular location :)

Historic, one of a kind location. Exudes traditional luxury and exceptional service. Spa treatments were fantastic. The entire staff were extremely professional, friendly and helpful. Food was great at the meat and bone restaurant, the cafe Pupp and in the main restaurant. Room was amazing and bed super comfortable. Would recommend trying to get a room in the riverside building to get the full Pupp experience.

Stayed in March 2024