Very big room, good breakfast, very close to all the main points of interest

Stayed in May 2024

Staff was very good room was as expected location is fantastic

Stayed in May 2024

We had an unexpected room( we don’t like the room very much) for staying first night , since the hotel full booked according the hotel staffs. And we got a room we like on next day. Hope the hotel has more flexible for customers service.

An excellent Location to see the old town. Close to everything for tourists spots

Stayed in May 2024

No negatives at all

Beautiful property, full of charm and character right in the heart of the town. We had no issues with noise, set down one of the back streets it was perfect

Stayed in May 2024

Loved everything about the property.

Such fabulous staff, and the decor was so beautiful. Rooms were charming and very comfortable. Breakfast buffet was delicious. Great location too

Stayed in May 2024

Our room was on the street and noisy,

The staff were professional, polite and pleasant.

Stayed in May 2024

Our room was a bit noisy from the street

Excellent service

Stayed in April 2024

Everything!

Stayed in May 2024

At the breakfast buffet the bacon and sausage and eggs were cold 3 out of 4 days

Good location, great staff

Stayed in May 2024

Top location and atmosphere Will be back :)

Stayed in May 2024

The hotel is unique and special, I love the historic touch. The room was great, stylish and comfortable. The breakfast is buffet type, the bread was fresh, there was a nice variaty of fruit- which was a nice to have with breakfast. There was a nice variaty of food to choose from. The location is superb, very close to the Old Town Hall, and s walking distance from many main attractions of thd city.

Stayed in May 2024

I had a very bad check-in experience with the hotel. We reached at 1330 hrs and started the check-in formalities for 2 rooms booked through Booking.com. I have requested the receptionist to try to give me if possible one room before the official check-in time of 3 PM as we have an infant and he is in upset condition. The receptionist promised to help and was about to prepare the room but a porter was there and his name was Patrick he stopped the receptionist stating that check in at 3 PM knowing that free rooms were available. We had to go outside as we were not given a toilet facility to change the baby’s dressing. We waited more than one and a half out in the cold and rainy conditions as there was no lobby or decent toilet in the reception area. At 10 past 3, we came back for check-in, but the same Patrick ignored us and insisted on walking away and delayed our check-in purposely for no reason. At this point, I decided to look for another hotel and get rid of this racist person and I demanded to speak to the manager. The manager, Ms. Lenka, calmed down the situation and promised to take action against this behavior of Patrick the Porter but I am sure she will do nothing as a courtesy she upgraded one of the rooms and I refused initially as I did not accept favors in such situations but when she insisted I accepted

The hotel is centrally and strategically located in the hub of Prague connecting between the old and new town. The courteous approach of the hotel Manager and the upgrading of one of the booked rooms is highly appreciated

Stayed in May 2024

Better pillows on bed.

Breakfast was excellent! The maids did an excellent job cleaning and the staff was always friendly.

Stayed in May 2024

I had a very bad check in experience with the hotel. We reached at 1330 hrs and started the check in formalities for 2 rooms booked through the Booking.com. I have requested the receptionist to try to give me if possible at one room before the official check in time of 3 PM as we have an infant and he is in upset condition . The receptionist promised to help and about to prepare the room but a porter was there and his name Patrick he stopped the both receptionists stating that check in at 3 PM knowing that free rooms are available. We had to go out side as we were not given a toilet facility to change baby’s dressing. We waited more than one and a half out in the cold and raining condition as there is no lobby or decent toilet in reception area. 10 past 3 we came back for check in but the same Patrick ignored us and insisted walked away and delayed our check in purposely for no reason. At this point I decided to look for another hotel and get rid of this racist person and I demanded to speak to the manager. The manager calmed down the situation and promised to take action against this behavior of the Patrick the Porter and I am sure she will do nothing but as a courtesy she upgraded one of the rooms and I refused initially as I did not accept favors in such situations but when she insisted I accepted.

The hotel is centrally and strategically located in the hub of Prague connecting between the old and new town. The courteous approach of hotel Manager and upgrading of one of the booked rooms is highly appreciated.

Stayed in May 2024

The bedroom had a vaulted ceiling and was tight. Sink did not drain well

Amazing location. Very good breakfast. Courteous and polite staff. Clean

Stayed in May 2024

The location was excellent, the staff were exceedingly helpful but a special note was the interior of the shared areas and of the room: beautifully decorated.

Stayed in April 2024

Breakfast

Location is greet

Stayed in April 2024

Fabulous building and location

Stayed in April 2024

Nothing

* Rooms are exquisite; something out of a fairytale. * Literally 20 seconds to astronomical clock and the center of the old town. * Quiet and romantic

Stayed in April 2024

There was a cold snap and we reported that the heating was not working 3 times the first day as the room was cold during the day and very cold in the evening. On the 3rd occasion we were told that it was too late for a service person to turn on heating. The heating did come on sometime after midnight and went off after breakfast.

Very good location near all location of interest

Stayed in April 2024

The staff was very reserved, especially the Czechs. The Asian staff was more pleasant and helpful.

Excellent location in the centre of the old town

Stayed in April 2024

A bit noisy at night time in the street outside our bedroom.

Pleasant staff, very helpful. Comfortable room. Very nice atmosphere. Easy to find. Centrally located.

Stayed in April 2024

Room was too hot and temperature control made no difference. Shower wasn't great. The shower screen was too small, which resulted in wet floor. It was also difficult to aim the head. However, these are picky comments that do not detract from the overall positive experience.

Location was superb being a few minute from the old square and the Charles bridge. Restaurant evening meal was delicious. Bed was comfortable. Our room was quiet.

Stayed in April 2024

Tea and Coffee was provided in the room but no milk. But that's a very small complaint

Beautiful hotel close to the centre of Prague, the Junior suite was a large and comfortable room with lots of character, lots of places to eat nearby, breakfast was basic but good. You can walk to all the major sights from the hotel. I would stay again

Stayed in April 2024