I booked a room for me and my husband and our 6yo son. As we arrived, the stuff informed us that our kid can't use the pools and saunas as it's not intended for people who are less then 145 cm of height. It would be nice and professional to inform about it as we booked a room. This information was provided in the long automatic message from the hotel that was written in Czech. I believe that hotel of this class should be more transparent and upfront and personal. Aside from this our only complaint is about the beds that are really soft and uncomfortable.

The hotel is designed very beautifully, spa-centre is picturesque and full of different types of saunas and pool. Also, they have very tasty breakfasts with a lot of options.

Stayed in February 2023

While inside the room, you can hear many noises outside, isolation of the rooms is very poor. Wellness is NOT included in the price and should be stated way better in booking, so it came as a huge surprize that it was paid, also there is an inside parking and is paid even if you stay in the hotel, I was snowing while I was there and I parked outside because the inside is paid regardless if you are staying or not, the wellness is great but due to the fact that everyone can come it was very crowded at times and not so pleasant, I wish they at least would limit the number of people inside, the wellness is done in a way to make money, they charge u for everything, even water, seen one fountain only where water was free.

The Breakfast is good, the parking is huge, which is great, and the staff is very friendly! The food in the hotel restaurant is great, Location is good too, but we didn't go around. Wellness was very nice.

Stayed in January 2023

It was a public holiday in Czech Republic and hotel was fully booked. At breakfast we couldn't find available table and had to wait. When we asked personnel about the table they were very rude and replied in very unprofessional manner. Spa isn't included if you stay in the hotel. It's a separate organisation and it means it's available not only for hotel guests. There was 2 hours queue outside. Considering the fact that people choose this hotel because of spa in most cases the hotel doesn't pay attention to maximum capacity of hotel and spa area. It was very uncomfortable. If you want to enjoy your stay better choose the days during the week.

Big parking, even though the hotel was fully booked it was possible to find the place. Nice breakfast. We appreciated the opportunity to order dinner to our room. Netflix available.

Stayed in November 2022

Charging extra for the wellness facility in a wellness hotel for hotel guests is ridiculous. That makes a negative feeling for the entire stay.

The spa area is exceptional, especially the sauna choices. The environment is also great.

Stayed in November 2022

The hotel claims soundproof walls, which is plainly not true (and also **very important to me**) we needed to move to another room due to a very noisy neighbour. The staff did move us, but this was after a somewhat ruined night. The reception did switch our rooms, but then they botched their internal reservation system and gave cards to our room to another couple. I did take a shower with open bathroom doors at that time. Since the reception staff started giving key-cards to random people I started using room safe. The safe battery ran out, which locked car-keys inside until hotel staff fixed the safe. . . which delayed out plans in Brno. AC was rather loud (in the both rooms were in). It was loud to a point where we didn't want to sleep with AC on, which would be fine as we could just open a window, but the outside was also loud, either due to some people partying in their terraces, or due to some infrastructure (no idea what maybe some outdoor AC unit?) that made some irritating sounds. Wifi was slow, and not prepared for full hotel occupancy as it was unusable during the weekends, and slow-ish but working on the weekdays. Some restaurant staff and room service staff know only minimal english. The pool is paid and crowded due to the amount of external people coming to SPA. Also due to external people the hotel is always busy and somewhat loud. Restaurant serves tasty food but vegan options are (almost) non-existent and vegetarian options are very limited. Last but not least the restaurant serves breakfast from 8 to 10 AM during the weekdays (which is a rather short time). Also due to that the restaurant is super-crowded, and the queues to the coffee maker were ridiculous (10 minutes?). To sum it up: I have been in 2 star hotels with comparable experience. And was rather disappointed by the place.

Beds are really, really nice. I like hard mattresses and these were perfect. The restaurant serves really tasy food. Room service is great. The reception staff is very polite.

Stayed in August 2022

Pools were payable.. we did not know that before coming. They we're also open for public and not just for the hotel guests so they we're crowded. They say that they have a limit on how maney people can enter but they really don't.. you cant relax at all. Also the prices are crazy.. its around 20+ € for 2 hours per person. It would be better to just pay more while booking the room.. we have to keep chaching the clock not to over stay. Also the water is not clean since people are drinking in the water and they spilled drinks. Breakfast: stale, only small amount of options to chose from, no warm milk option. Rooms: air conditioning set to 23 and after changing to +3 resets regularly, terrace shared with multiple other rooms (no separation), hard bad, no sound isolation so all the time you could hear noises from other rooms or the hallway (even during the night). Personal: all the personal was really nice and friendly. All mails and initial contact is in Czech language even if provided language was English. Shuttle bus is not to the city but just a 5 min. ride to one of the tram stations that is around 20/30 min from the city center. We left a day early and they wanted us to pay for our stay even tho we paid over booking. We had a dog with us and for the animal you are supposed to pay at the property just the nights that they stay there, but we had to pay for all the nights even if he wasn't there. He only stayed for 2 nights.

The staff was friendly.

Stayed in August 2022

Please indicate much clearer that wellness is not for free. If hotel is called Wellness, one can judge that wellness will be included, no?

Stayed in July 2022

Spa and pool area separated from hotel which means you need to access the area thru spa reception with a lot of guests from outside. also limitations for kids is not really a good thing unfortunatelly…

Just ordinary hotel. Nothing special

Stayed in July 2022

rooms

spa

Stayed in March 2022

Wellness is public and overcrowded. If you look for a wellness where you will have privacy and place for relax, do not come here The sink in bathroom did not drain The showerhead was dysfunctional

Very nice and tasty breakfest Friendly personal Very comfortable bed

Stayed in January 2022

I have stayed many times before and I am afraid to say it is not as good as before. The trainee lady at reception was unhelpful and sometimes difficult. The resort was packed. breakfast was Chaos with too many people. The rooms are quite small and modest with only a shower and quite hard beds. I am sorry to say my next stay in Brno I will probably visit the spa as a day guest and stay in another local hotel. one night two rooms 2 adults and a child cost over 10,000 czk so it’s not cheap which is fine if accompanied by a friendly greeting and good facilities and service

The property had an amazing health spa. The restaurant waiting staff were friendly and accommodating.

Stayed in December 2021

I was very disappointed as the promotion of the hotel on Booking.com stated it was a ****hotel, but the room I got was placed in a ***part which was not mentioned anywhere visibly. I have found the information when I checked all the conditions with small letters :-(.

Spa and breakfast

Stayed in October 2021

Bad beds, hard and not comfortable.The rooms are not worth four stars! Bad cleaning

Great cold lake(swimming pool) worth coming here for a great experience!

Stayed in July 2021

A bit hot in the room at night

Staff, food, design, spa

Stayed in November 2023

wellness

Stayed in February 2022

There are no comments available for this review

Stayed in June 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in February 2024