Zámecký Vrch 41, Karlovy Vary, 360 01, Czech Republic
#6 of 93 hotels in Karlovy Vary
Guests' ChoiceBased on 164 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
9.1
Facilities
9.4
Staff
9.4
Value for money
8.7
Free WiFi
9.5
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End of dialog contentReviewed: 15 April 2024
Kimberly
United StatesIt was all perfect. Building is in excellent condition. Well situated in the heart of the spa section of town.
It truly had Luxury appeal. Drinks and appetizers when you arrive. Staff is lovely and delivers your luggage to your room. The sauna and pool and terrace are perfect for relaxing. And the breakfast buffet was for a king! Plan to skip lunch. Room was lovely and comfortable.
Stayed in April 2024
Reviewed: 20 February 2024
Liga
LatviaNothing
Everything was excellent!
Stayed in January 2024
Reviewed: 16 December 2023
Petr
Czech Republicvery professional and friendly team
Stayed in December 2023
Reviewed: 1 December 2023
David
Czech RepublicCoffee was average. Free water bottles in room not replaced daily. Pool area a bit small.
Variety and quality of the breakfast was very good with some new things daily. Location is just above the river on a hill but there is a nearby lift down or steps. Staff were friendly and helpful and professional.
Stayed in November 2023
Reviewed: 27 November 2023
Euan
ItalyExcellent hotel, very comfortable room, good location.
Stayed in November 2023
Reviewed: 3 October 2023
Basil
United KingdomNothing
It's all great
Stayed in September 2023
Reviewed: 29 September 2023
Wojtek
PolandSuperb lobby bar
Stayed in September 2023
Reviewed: 28 September 2023
Julian
GermanySpa was a bit small but ok
Staff, Rooms, location.
Stayed in September 2023
Reviewed: 19 September 2023
Yelena
United StatesI felt that spa service was good, providers are nice but not very skilled
Beautiful hotel, amazing service. Very tasty breakfast!
Stayed in September 2023
Reviewed: 9 September 2023
David
Francethe shower head is too low
Very good hotel, really enjoyed welcome from the staff
Stayed in September 2023
Reviewed: 31 August 2023
Monica
RomaniaNice room, very good breakfast
Stayed in July 2023
Reviewed: 31 August 2023
Margaret
United KingdomIncredible location, super quiet and great spa facilities. Pool, sauna, steam room, calm room and a hearty choice at breakfast were inclusive (in our booking, anyway). A very short walk from the main promenade as well as some hiking trails directly behind the hotel. The staff were lovely and helpful throughout. Even though the hotel look big, it felt like a very catered, personal experience. Thank you for a memorable stay - we’ll be back..!
Stayed in August 2023
Reviewed: 20 August 2023
Antonio
ChinaSlow elevator
Nice and comfortable rooms. Access to wellness facilities. Good welcome and check in. It was very quiet during our visit. Great breakfast too.
Stayed in August 2023
Reviewed: 3 August 2023
Aleksandrs
LatviaVery expensive parking !
Probably the best hotel in Karlovy Vary. Magnificent room. . Gorgeous breakfast.
Stayed in July 2023
Reviewed: 26 July 2023
Anne
United StatesIt couldn't be better.
I'm recommending this hotel to my friends. The staff, spa services, hotel facilities and location were outstanding.
Stayed in July 2023
Reviewed: 23 July 2023
Juergen
GermanyToo bureaucratic for a European hotel with European guests (respectively with us - why a passport?). In order to achieve the top category of 5-star hotels, we still see potential in the staff - especially in the breakfast area and also in the personalization of the guest.
Most of the criteria one would expect when booking a 5-star hotel were met.
Stayed in July 2023
Reviewed: 7 July 2023
Tania
Czech RepublicExceptional hospitality
Stayed in July 2023
Reviewed: 30 June 2023
Philip
United KingdomThe quality of breakfast was a bit mixed (but there was a very wide choice). The staff at breakfast were also a little slow to welcome us and provide help (but staff elsewhere in the hotel had been excellent)
Very comfortable and very clean with excellent quality bedding and furnishings. Initial check in was excellent and the staff tried very hard to make us feel welcome and orientated. It was very quiet and we had the pool and sauna area to ourselves. The hotel had also provided us with a room with a balcony and it was lovely to sit and look out over the rooftops and valley.
Stayed in June 2023
Reviewed: 27 May 2023
Sara
Spain-
Everything amazing. Has clearly features of a 5* hotel: excellent reception with welcome drinks and sweets, staff show the hotel around, amazing breakfast (both because of quantity and quality), goodbye water bottle, pillow menu, welcome chocolates in the room, heated floor in bathroom, they gave us cold fruit slices while in the sauna (that was an AMAZING point), nice spa.... Also, had a little problem with the temperature of the room, and it was fixed in 15 min. Excellent service!
Stayed in May 2023
Reviewed: 25 May 2023
Isaieva
Ukraineoverall our stay was very nice and enjoyable, special appreciation to Anastasia, Dr.Pavlo and Mykola for outstanding service and care.
Very authentic hotel
Stayed in May 2023
Reviewed: 14 May 2023
Pavlina
United KingdomThis hotel was absolutely amazing. Great range of available spa treatements, all the personnel was very welcoming and kind. We had unforgettable experience here. Thank you everyone!
Stayed in May 2023
Reviewed: 5 May 2023
Denys
CyprusWe took a course of general massage, all three different massage therapists are average qualified. To the level of the hotel is clearly not enough.
An excellent hotel with everything you could imagine in a 5 star hotel. Excellent breakfast and bar) with drinks. The bed, pillows and the whole room were very nice. The location is central to everything you need!
Stayed in March 2023
Reviewed: 25 April 2023
Işıl
GermanyI thought it was a thermal hotel. it was my mistake, it is a spa hotel without any thermal facilities
Welcome drink Great stuff
Stayed in March 2023
Reviewed: 31 March 2023
Narmina
United Kingdomspa, overall ambience, staff, breakfast, cleanliness
Stayed in March 2023
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