The reception area is very old and contacting someone for assistance was difficult after 8 p.m.

Location in the middle of the pedestrian zone was great.

Stayed in May 2024

Historical and wonderful city with extra ordinary spring and healthy water . and very nice views .

Very good location. Historical place In a very nice city. Very kind staff .

Stayed in May 2024

The location is great. The problem is parking. Lack of space. I have to look for alternative place. Before to travel look for parking place, otherwise you get in trouble.

Stayed in April 2024

A bit dusty

Great location

Stayed in April 2024

The whirl pool didn't work, we could just use it as a bath tub. The kitchen's equipment is not sufficient for cooking, there was one pan and a pot.

The view is excellent, the breakfast was delicious.

Stayed in January 2024

Nothing!

The receptionist is patient and friendly! The room is cozy! And the Petr Piazzia is delicious!

Stayed in February 2024

Access to the hotel and information about it. By car the Hotel may be reached only through the top floor by a very tiny street. Private car cannot get to the hotel from the main entrance and none of information were provided in advance. Breakfast its ok for weight watchers, not really tasty.

Location is great. For a short visit it gives possibility to see everything in aa couple of days and just by walking around.

Stayed in January 2024

wifi doesn’t work

Stayed in December 2023

Facilities are super run-down. Like from last century.

Central location. Free breakfast.

Stayed in December 2023

- we did have a small sauna in our huge suite, but didn’t have any kitchenette or a microwave :) Not that we needed a kitchen, but some guests might require it. - the garage can only accomodate 2 cars, and if both cars are big, then it gets really tight

-A very central location, great for walking around - the personnel was very friendly and helpful arranging our late-night arrival. It’s important to know that driving the street to their parking garage (located at the 6th floor of the hotel) is restricted, and the GPSs show it as one-way or forbidden to entry. Drive in anyway and be prepared to tell the police that you are checking in. - the breakfast was quite fine

Stayed in November 2023

Sorry the heating appeared to be broken in room 212 seemed to only be on full and didn’t get a chance to tell you we ha$ to sleep with windows open which worked bu5 you may need to check.

Stunning location… once we found it as very central you couldn’t actually drive your car to the front. View just stunning and easy access to Italian restaurant underneath. We used car parking once sorted super convenient. Both rooms roomy and clean. lovely to have breakfast included.

Stayed in November 2023

We had the appartment with 2 rooms in the 6th floor but the second room didn't have any beds. There were only 2 single matresses on the carpet on the floor. Τhe appartment is neglected,most of the utensils and cutlery are missing. Hairdryer is broken.

The appatrment is in good position but the interior needs renovation .

Stayed in October 2023

The interior was a bit oldish but that didn't bother because the price of the stay was so cheap.

Great place, didn't expect so big apartment in the city center with so low price.

Stayed in September 2023

Everything was perfect, nothing to brag about. Highly recommend this hotel.

The location of the hotel was more than perfect, right in the heart of the city (we could see the colonnades from our window). The staff was really friendly and helpful with various information (eg: we wanted to visit Locket Castle which is situated in a nearby village, approx. 30 minutes by bus and the staff helped us with the timetable of the bus). Breakfast was good, room was big, cozy and really clean. Definitely recommend this hotel for 2,3 days trip in that area.

Stayed in September 2023

Stairs to the apartment are a little narrow and curved

Location is perfect, breakfast has a wide choice, garage in center of town

Stayed in September 2023

WiFi is weak

Very good location

Stayed in September 2023

Nothing negative to say at all apart from the fact it rained while we were there !!!

Amazingly comfortable (4-bed) room on 2 floors (mezzanine) right opposite and looking out at the famous Mill Colonnade. Incredible value for money. Very friendly and helpful receptionist and very tasty, filling breakfast with a lot of choice. Will definitely stay there again if I return to Karlovy Vary.

Stayed in September 2023

The Wi-Fi doesn't work on the 7th floor. It is a challenge to get to the 7th floor via stairs if you have big luggage.

The location of the hotel is very good.

Stayed in September 2023

Beds were not comfortable and the third bed was in a mezzanine without much relation to the rest of the apartment Also the apartment was equipped with a sink and fridge, but only a couple of plates and forks and no means for cooking. We had to ask for more plates and something to wash dishes. The kitchen was in fact a cupboard a sink and a fridge, no more. Also the apartment was large but didn’t have a real table to eat on. The large space was rather empty. Finally, there is no easy parking solution (we had to park two streets above the apartment, which is quite tough seeing how steep the hill behind the hotel is)

Excellent location, good value for money, breakfast ok

Stayed in September 2023

Breakfast is awful , for sure this is not 4 stars

I liked the view from my room.

Stayed in August 2023

Parking is a bit tricky, half way down a cobbled lane on a hill.

Perfect location, right in the town centre.

Stayed in August 2023

cozy room. was pretty big. sizeable bathroom but old. lift works good. location amazing, breakfast ok.

Stayed in August 2023

One of the aircon unit wasn't working, so it was very hot in the room and one of the mattresses was very uncomfortable. Huge dip in the middle.

Great location, very big apartment and nice breakfast. Clean and well equipped.

Stayed in August 2023

The Wifi is not good at all, the internet is working well

Stayed in August 2023