Breakfast is quite poor but ok for that price. What we didn’t like was the shower in one of the rooms (203) - old stained shower cabin, old hardly functioning shower head, it’s hard to adjust the water temperature.

Great location; comfortable beds; quiet rooms. The restaurant is exceptional

Stayed in January 2024

Coffee at breakfast without taste and flavor

Good location at the very center of the town, good restaurant for the dinner

Stayed in January 2024

A very spacious and comfortable room, very friendly staff, top restaurant, pool and spa facilities.

Stayed in November 2023

Bathtub shower not easy to access because of the height

Big Room, Great Restaurant

Stayed in October 2023

I don't think swimming pool was also as expected. Temperature of water was not warm.

My family stayed and had a dinner. As many reviewers mentioned on this website and google maps, dinner was fantastic. Also, rooms were very spacious and comfortable. Breakfast was better than expected.

Stayed in September 2023

Superb and smooth stay for two nights. Room spacious and clean, and the hotel staff communicative and attentive to requests.

Stayed in August 2023

You need to book treatments 3-4 days in advance. No kettle/coffee maker in the room.

The hotel has a great location with friendly staff. The room was large and there was a good breakfast. The restraunt is also excellent.

Stayed in August 2023

Lovely! The room was gigantic and clean and very comfortable; the staff helpful. Perfect location.

Stayed in May 2023

location,comfortable beds,great brrakfast and excellent restaurant for dinner,polite staff.

Stayed in May 2023

Most members of the staff were kind and helpful, still there was an exception were we felt the receptionist didn't like to talk with us and help us.

The position of the the hotel is fantastic, just step out and you are in the city center. We also enjoyed the restaurant, the food was great and the staff there super friendly and helpful. The pool is fantastic, looks much better in reality than in the pictures

Stayed in April 2023

No major drawbacks

Very nice hotel in an excellent location. Spacious comfortable bedroom, good breakfast, and pool & sauna ok. Ate in the restaurant one evening - very nice.

Stayed in April 2023

Beautiful hotel, perfect location, Excellent restaurant and service. Friendly and helpful staff. Wonderful small SPA.

Stayed in March 2023

The pool was on the colder side, so we couldn't use it, since the weather was bad. The checkout is at 10 am, which didn't bother us, because we had an early bus, but it is a bit too early on normal situations.

The staff was very nice and solicit, the breakfast was very good, the room was very big and comfortable, with a nice balcony. The sauna was also great.

Stayed in March 2023

great location-excellent staff and food

Stayed in February 2023

Check out was quite early at 10 am. Also, the pool and sauna required a desk key to access and was a little out of the way.

The breakfast was fantastic, everything was so clean, the staff were extremely friendly, the restaurant dinner was top notch, excellent location and comfortable beds!

Stayed in February 2023

The staff was exceptional 👏

Stayed in February 2023

Early check out time (10am)

Good location Nice room

Stayed in December 2022

The wellness centre only has a sauna and a pool, which was not very warm

Great location, good breakfast, very good restaurant on-site

Stayed in December 2022

The bed was too soft for me.

The location, the amazing service and staff. The place is luxurious and very welcoming.

Stayed in October 2022

Wish there had been a jacuzzi.

We loved it here. Small cozy hotel with an excellent staff and superb restaurant. Loved the massage and wellness area.

Stayed in October 2022

bathrooms will benefit from the upgrade.

excellent location, great restaurant, very good breakfast, and very friendly, helpful staff. We had very spacious unit.

Stayed in September 2022

Only the current in the showers was weak, but this is an insignificant detail compared to the size of the room, the comfort, the staff and the excellent location (despite the location in the center, the room is quiet and pleasant)

The room worth every penny. The location,the facilities and the room were more than perfect.

Stayed in August 2022

location, breakfast, room, swimming pool and staff

Stayed in April 2022

Very disappointing was this: when we booked on booking.com, every listing for the Promenáda Romantic Hotel bore a green banner across the listing saying "Breakfast Included." I was excited about breakfast being included and booked the hotel. When I received my booking confirmation, however, it stated that breakfast was 13€ per person. Confused, I messaged the property and they said breakfast was not included with my reservation. I contacted customer service at booking.com and they confirmed that the listing I booked had the banner saying "Breakfast Included." They contacted the property on my behalf, but the hotel said no breakfast was included in my reservation. I am still confused about why this happened but accepted it and kept the reservation.

This is a premium, luxury hotel in the pinpoint perfect center location of the beautiful city of Karlovy Vary. We were traveling as a family of 4 adults and booked the fabulous, clean, roomy, two-story penthouse. Two bathrooms made things much easier. Robes, slippers, great service - everything was exceptional. Staff was kind and attentive. Pool and spa were lovely.

Stayed in May 2022