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Amazing people, especially administrator. A very lovely and positive place. Small but cozy pool and sauna. Hotel also left a complimentary gift in each room, with another complementary champagne/wine glass at the bar. Very lovely service. Breakfast was also very good.

Stayed in March 2024

The staf in the resraurant.for some reason you can not sit where you want.

Place.room -perfect.

Stayed in April 2024

Check-in! Took 25 mins to check-in the two couples before me. My own check-in was 10 minutes. It's not really a 4* hotel but rather a 3* hotel. I've stayed in 4* hotels and they're a much higher level than this but this one is not bad. Stay away from the dinner. It was an overpriced buffet with not a good selection at all. Better food at a lower price can be found in the restaurants around Karlovy Vary.

Staff were very friendly and spoke various levels of English. Location was great. Facilities were good, especially the swimming pool, hot tub and sauna. Beds were comfortable and rooms were large. Water pressure of the shower was great. Breakfast was ok, not great but not bad either. Housekeeping was extremely friendly and helpful.

Stayed in March 2024

Smell of cigarette smoke in the room at times

location and staff attitude were excellent

Stayed in May 2023

The breakfast was subpar with a low quality coffee and less than great selection of food. We were sent into the very corner despite many free tables available. Facilities are fairly dated although nothing was really falling apart.

Very conveniently located. we needed a hotel exactly in that part of town. Also a very friendly lady at the reception. Having spa onsite is handy.

Stayed in May 2023

The sauna is really tiny as is hot tub. Pool is a bit bigger but also small. We expected a bit more spacious facilities.

Spa hotel, nice and great breakfast. Staff is helpful and hotel is really centrally located.

Stayed in February 2023

Older furnishing, pretty strict rules (breakfast till 10, we were told to leave few minutes after). Overall the hotel looked like its best years were gone. Parking is NOT available.

Friendly staff, free access to the spa, location, cleanliness

Stayed in May 2023

Parking possibilities. Pool is small. Bread in the mörning.

Location, Jacuzzi when we had it to ourselves.

Stayed in January 2023

hotel need to be renovated

location

Stayed in August 2022

Access to the wellness, nice breakfast, central location, welcome drink

Stayed in September 2022

As usual in Czech republic staff wasn't too helpful and they think every guest is from Germany. Also matresses were awful.

Location, breakfast, price. Nice location of otherwise small pool.

Stayed in July 2022

Breakfast buffet is very limited. Also the check-in takes too long.

Nice balcony on our room and the location is great

Stayed in July 2022

None that I could think of

Staff was great - during check in and check out, it was real smooth. The reception did everything she could to help us settle down. She also gave us all the information we needed to know to enjoy our stay.

Stayed in May 2022

The swimming pool was cold and the sauna is very small

The staff was really kind and the breakfast was very good for the price

Stayed in April 2022

For better or worse, the hotel seems quite set on catering to Russian guests, which one feels in many details. The receptionists were perfectly friendly, but for example telling guests upon departure that they first have to take their belongings and leave the rooms, after which a "control" will be performed (minibar, but not only, it seems), is somehow not quite contemporary. Perhaps that indeed sums up the impressions of the hotel, there is something a bit "east block style" over it, even if the staff treat guests correctly.

The hotel ws very well located, with quiet suroundings, yet close to the centre. That the hotel offers guests umbrellas if need be is a nice touch. The view at least from the higher floors of the hotel was nice. The building in which the hotel operates is stylish.

Stayed in April 2022

The lack of parking spaces. You don't have a viabile parking space. You have to look around the property and it is very expensive. I had to leave it on the paid public parking spaces, but every 2 hours I had to return to buy a new ticket. The parking suggested at the hotel is about 2 km away, so too far away, and also very expensive (around 30 euro/day)

The location and the breakfast. The hotel is located 100 m to the city center, on a lovely street. It is basically a 90% russian hotel, as most of the guests are russians, but still is nice. The breakfast is nice and the staff speaks english, german and of course russian. The pool is small, but ok, and the whirllpool (jacuzzi) is nice. The downpart is that the sauna is open just from 12 to 4 pm, so basically you can't use it.

Stayed in October 2021

good value, big breakfast, location, pool , sauna and jacuzzi

Stayed in October 2021

There was nothing to be blamed.

Lovely hotel, located in the historical centre with walking distance to almost all atractions. Very clean. Staff at the front desk was kind and helpful,specially would like to note Mrs. Zdena.Compliments to restaurant staff for excellent serviss and tasty meals. Definitely, will come again.

Stayed in August 2021

A bit of renovation is necessary. No airco in the room.

Good locacion Sauna and swimming pool are comfortable. Clean but older room. Breakfast was plenty and good.

Stayed in August 2021

Old people treatment place. Small swimming pool.

Stayed in August 2021

The lady at the reception was very slow, also there was no parking at the hotel, which was mentioned in the description. Otherwise everything was to our satisfaction.

Excellent location, pool and sauna are included in the room rate. Clean and comfortable rooms with a view.

Stayed in June 2021

Sometimes a little problem With language barrier but it came all Good as they are so friendly and helpfull 🥰

Lovely hotel

Stayed in May 2021

Breakfast isn't that good Massage wasn't professional Staff are nice but don't speak English

Sauna

Stayed in January 2024

Reception staff

Location

Stayed in December 2023