Bahnhofplatz 8, Neustadt, 55116 Mainz, Germany
#9 of 40 hotels in Mainz
Guests' ChoiceBased on 144 hotel reviews
8.4Cleanliness
8.9
Comfort
8.8
Location
8.8
Facilities
8.6
Staff
9.4
Value for money
8.0
Free WiFi
9.2
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End of dialog contentReviewed: 5 April 2024
Hany
United Arab Emiratesthe correspondences i had with the hotel set me off and was not very optimistic as i felt that they are very strickt and not willing to help or support.
The staff were very helpful and very close to the train station.
Stayed in March 2024
Reviewed: 25 January 2024
Rob
PolandCould use a remodel, rooms/halls felt a bit old
Friendly staff, great location
Stayed in January 2024
Reviewed: 3 December 2023
Voorhies
United StatesThe rooms were on the small side but we weren’t there except to sleep. Not a huge issue.
A perfect location for day trips to surrounding towns during Chirtmas Market season.
Stayed in December 2023
Reviewed: 3 December 2023
Voorhies
United StatesThe location was perfect for our group travel. We were visiting different towns daily and the location was so helpful.
Stayed in December 2023
Reviewed: 5 November 2023
Carol
FranceLack of parking
Proximity to station, restaurant, staff
Stayed in October 2023
Reviewed: 19 September 2023
Nada
BahrainRooms are a bit on the smaller side
Great location, effective ACs
Stayed in August 2023
Reviewed: 3 September 2023
Axel
GermanyTheir internet is terrible, it has problems connecting and it's very slow. The area outside the hotel is unsafe at night.
Very nice and comfortable hotel, the service staff is great and very friendly, also very polite. Good breakfast and working air conditioning. Osiris at breakfast service is really great!
Stayed in August 2023
Reviewed: 12 August 2023
David
United StatesThe elevators were too often tied up by housekeeping - va small thing, but irritating.
Location right by the station was great, front desk staff were very friendly, room was comfortable
Stayed in July 2023
Reviewed: 19 June 2023
Susanne
IrelandSound proofed, air conditioned room in superb location opposite Mainz Hbf
Stayed in June 2023
Reviewed: 18 June 2023
Nicky
AustraliaRoom is abit cramped once luggage is laid out but acceptable for price.
Convenient location directly opposite to Mainz HBF as our base for travels. Early check-in after our long haul flight albeit with a fee (€10-20) depending on membership.
Stayed in June 2023
Reviewed: 3 June 2023
Anthony
United KingdomClose to the station, comfortable room, friendly staff.
Stayed in April 2023
Reviewed: 30 May 2023
Gerald
Germanysmall room, location outside Bahnhof has litter and can feel unsafe with drunks and drugs if your fearful or uncomfortable in those areas. pricey for the accommodation.
clean, decor, good breakfast, quiet inside,
Stayed in May 2023
Reviewed: 19 May 2023
Robert
United StatesPillows were too high- need other options. The beds wobbly
Stayed in May 2023
Reviewed: 23 April 2023
Jean
United StatesI found nothing wrong with your rooms or any personnel. I would come back again.
Your facility was centrally located and near our friends. it had hot water and a spacious room.
Stayed in April 2023
Reviewed: 20 April 2023
Gareth
GermanyAircon in room wasn’t working (but in April that’s not a real problem). Location close to rail station was good if travelling but not so good for noise. Adam and Eden restaurant was expensive relative to the quality of the overall experience.
Nice quality place. Room was in line with expectations.
Stayed in April 2023
Reviewed: 19 March 2023
Gregor
GermanyThe bathroom doesn‘t have a door that closes. not good value for money
clean and new rooms, friendly staff
Stayed in March 2023
Reviewed: 10 March 2023
Maarit
Belgiumthe downstairs bar closed early
very nice hospitable staff, clean room, a bit smaller than I had expected for the price and category
Stayed in February 2023
Reviewed: 22 February 2023
Nicholas
CanadaThe reception employees were very helpful and always friendly
Stayed in February 2023
Reviewed: 2 February 2023
Ann
AustraliaClose to train station
Stayed in January 2023
Reviewed: 15 December 2022
Amy
United StatesRooms were small and not functional. Very little storage space, tiny bedside table and no real counter space in the bathroom.
Very friendly and helpful staff. Lobby is spacious, comfortable and lovely. Location is great, especially for the Christmas market.
Stayed in December 2022
Reviewed: 28 October 2022
Mary
Irelandno night light to go to bathroom. shower slippery & water on floor on exit which is a trip hazard
proximity to train & restaurants
Stayed in October 2022
Reviewed: 27 September 2022
Richard
United KingdomLocation by the main rail station was perfect, 10 minutes away from the beautiful old town, coffee making facilities in room, very comfortable bed and no noise of a night.
Stayed in September 2022
Reviewed: 15 September 2022
Marco
AustraliaMain entrance is really inconvenient with big suitcases. Room is a bit small. Shower door leaking creating puddles on the floor. Which idiot designed the toilet flush button behind the seat cover?
Location next to Hauptbahnhof is very convenient. Room has a good setup, although a bit small. Restaurant was surprisingly good with excellent and friendly service from Maximilian.
Stayed in September 2022
Reviewed: 7 September 2022
Keith
United KingdomThe restaurant was not open on Sunday evening which was a little disappointing. This is, however, understandable if the hotel has a low occupancy on the Sunday night.
I was impressed gluten free food at breakfast for one of the guests had been requested and the restaurant manager was already aware of the request without having to be asked for it.
Stayed in August 2022
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