Very good and spacious rooms and location was perfect. very close to Main station.

Stayed in May 2024

It is not located in a very good neighborhood. So you do not feel safe if you want to go for a walk after 6 pm. The parking fee was also expensive.

The hotel was good. Staff was nice and helpful. The room was clean.

Stayed in May 2024

It’s unfortunately not in a very good part of the city

It’s a funky design, room was clean and comfortable

Stayed in May 2024

It gets quite crowded in the morning for breakfast. The staff is friendly and tries to get it under control.

Walking distance to the city. The Hotel is nice, good designed and clean. The bed was perfect. Great breakfast buffet.

Stayed in May 2024

There was a temporary issue with one of the lift, there was no WiFi signal in the room and there was no water in the room for a short period.

Great location, no noise in the rooms, spacious rooms, decent breakfast, very nice staff.

Stayed in May 2024

Breakfast very crowded and outside was quite noisy

Good location, easy to find and good access to public transport

Stayed in May 2024

Mattress was not really comfortable and the sauna and fitness room lacked a locker room to undress.

I booked this room because it was well situated close to the main station. Surpringsinly it had a sauna which made my stay so much better! The sauna is included, but its a bit small, but okay.

Stayed in February 2024

Location

Stayed in April 2024

Nothin special

Big rooms

Stayed in April 2024

The neighbourhood is not the safest one. We didn't have any problems but I wouldn't walk alone there in the evening.

We got a free upgrade so the room was way better than expected. We came in the evening and stayed only one night, didn't eat breakfast.

Stayed in April 2024

The bath had a small glass screen and you have to hide behind it while taking a shower but the floor still went wet. The blankets were narrow giving less comfort compared to the wider ones (I suppose they wouldn't be comfortable for a couple). Sauna was not working the whole period of my 7-day stay. The staff told it was our of order. The neighborhood is awful. This is not the fault of the hotel, but I have to mention it. Despite the fact that there's a police station just in from of the hotel, there's lots of homeless people, prostitutes, drug addicts, drug dealers, people with asocial behavior and people with obvious signs of mental disorder (speaking in medical terms). I did met all those people at any part of the day, but especially in the evening, of course, which made me feel highly uncomfortable and unsafe on my one-block way from restaurant to hotel. I've never met such amount of those people near any of the central stations in Germany (Berlin, Dresden, Munich etc.)!

Helpful friendly staff, clean rooms cleaned every day with towels changed every day if left on the floor, good varied breakfast, room is cozy with a wide bed and soft pillows. The location was not bad in terms of nice restaurants one block from the hotel and Lidl in from of the hotel, but somewhat far from the Hamburg central railway station. There's an underground parking in the hotel with lots of parking lots (the driveways between the levels is veeeeery narrow, but it's the problem of all German hotels)

Stayed in April 2024

Property is located in 10 minutes by foot from Main rail station. In 5 minutes from hotel is underground station : Lohmühlenstraße.

Stayed in April 2024

Not a 4* superior hotel Recommend offering slippers Quite expensive Area very busy full of immigrants and beggars

Very expensive for how it is looking, have stayed at the Rubin Arcotel in Hanburg in much better conditions.

Stayed in April 2024

Good breakfast

Stayed in April 2024

All good

Good location, clean room

Stayed in April 2024

Sauna was out of order for at least one day.

Big room with a nice design, bathroom with a tub. Great breakfast with a large selection of dishes. Good location, near to U-Bahn stations, close to the city center. Sauna and gym are a pleasant addition to a nice stay.

Stayed in April 2024

Location if you walk in a certain direction is undesirable. Expensive parking.

Good value

Stayed in April 2024

We thought the area was a little run down, especially at night it felt a bit dangerous. If we go to Hamburg in the future, we would choose a more touristy area for that reason. The sauna in the hotel was not working.

Our room was quite big and close to the train station. We were also able to leave our bags at the hotel after checking out.

Stayed in April 2024

Can’t fault anything.

Great location for Railway station and St Georg area -. Good choice of eating places there.

Stayed in March 2024

Nothing

Modern decor, clean rooms, comfortable bed.

Stayed in March 2024

Location in a mixed area but safe nonetheless.

Comfortable beds, excellent breakfast and friendly, efficient staff. Good location for public transport.

Stayed in April 2024

Waited 10 minutes for checkin. Only 1 staff there. Nice furniture in the lobby but very old and used; same as the carpet in the corridors. Extremely narrow parking and expensive. Impossible to book double bed. Emptied bottle of shower gel & no replacement done. No cleaning up of the room between our 2 nights. Waited 10 minutes to get a place at breakfast. Breakfast food was good but not much choice. Hotel very expensive for a location, where one does feel more in Turkey or North Africa than in Hamburg nice German city.

The hotel was clean. Comfortable bed.

Stayed in April 2024

An excellent location near the main railway station and U-Bahn.

Stayed in April 2024

Very little

All very good

Stayed in March 2024