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  5. Reviews of Artus Hotel

Reviews of Artus Hotel This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Artusstr. 28, Mörsenbroich, 40470 Düsseldorf, Germany

#199 of 199 hotels in Düsseldorf

Guests' Choice

Review score

Based on 74 hotel reviews

4.4

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.1

  • Location

    6.2

  • Facilities

    4.8

  • Staff

    6.1

  • Value for money

    5.7

  • Free WiFi

    6.7

100% verified reviews

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Showing 1 – 25

  • Reviewed: 8 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Only till 8 pm check in. No key box. Forced my wife to come from another city to get the key. Forced us to leave at exactly 10.30 am in the morning.

    Only till 8 pm check in. No key box. Forced my wife to come from another city to get the key. Forced us to leave at exactly 10.30 am in the morning.

    Stayed in March 2024

  • Reviewed: 9 October 2023

    5.0
    not the best place to stay
    • Leisure trip
    • Group
    • Twin Room with Private External Bathroom
    • Stayed 1 night

    The room I booked was different. The room I stayed in had nothing to do with the photos.

    The employee was very polite.

    Stayed in October 2023

  • Reviewed: 2 July 2023

    4.0
    Disappointing
    • Couple
    • Twin Room with Private External Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    It was dirty, the pillows were thin, it was warm and there was no space if we needed anything like water or food.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The staff demanded we pay 10€ for "bathroom privilege".

    Stayed in May 2023

  • Reviewed: 9 April 2023

    5.0
    It was not worth of money because you have take local public service to go there and it 7.60 euros
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The conditions was, can't smoke, couldn't eat any food, and couldn't make any noisy.

    Room was very clean and nice tidy up.

    Stayed in April 2023

  • Reviewed: 20 October 2022

    4.0
    Disaster
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything. Because of a veru big world wide expo in Düsseldorf the room rate was extraordinary 1 night 165 euro for double room. Normally 60 All hotels were fully booked.

    Nothing

    Stayed in October 2022

  • Reviewed: 21 June 2022

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Uncomfortable bed; the mattress was terrible. The heat didn’t help either.

    Large room. Near from the subway

    Stayed in June 2022

  • Reviewed: 15 June 2022

    5.0
    Passable
    • Business trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bad smell of the room, laundry and towels. Really old furniture, need renovation. Very far way to center.

    Hot water on shower.

    Stayed in June 2022

  • Reviewed: 2 April 2024

    10
    Perfect place and so lovely street. You will enjoyy
    • Leisure trip
    • Group
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No comment

    Place

    Stayed in April 2024

  • Reviewed: 23 March 2024

    9.0
    Superb
    • Family with young children
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Quiet, good value for money.

    Stayed in March 2024

  • Reviewed: 14 March 2024

    1.0
    Extremely disgusting
    • Leisure trip
    • Group
    • Twin Room with Private External Bathroom
    • Stayed 1 night

    I booked a double room. When I checked in, I was told that since we were two people, we would be charged more. The first question: If I live alone, why should I book a double room? Secondly, I was asked to pay only in cash, and I was not given a receipt for the city tax. And the most outrageous thing is that the room environment is completely different from the picture.

    nothing

    Stayed in March 2024

  • Reviewed: 13 December 2023

    6.0
    Good stay but nothing fancy
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Not very good furniture some broken some didn’t work properly but over all for the price it was good

    It was a nice old cozy house in a nice street

    Stayed in December 2023

  • Reviewed: 1 December 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Everything else. When I arrived I had to wait for 40 min, nobody answered calls or messages. Very dirty. The staff is very rude. Knocking at 8 in the morning telling us to leave at 10 even though the check out is at 11 because other people are coming.

    It cost very little, there is hot water and the hearing works

    Stayed in November 2023

  • Reviewed: 27 November 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    they dont response

    Stayed in October 2023

  • Reviewed: 29 September 2023

    1.0
    Very poor
    • Business trip
    • Solo traveller
    • Twin Room with Private External Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Rip off. At the time of reservation, let the owner know that my train arrives at 21:20 so I would be able to check in at 22. The hotel accepted my reservation and said it is impossible to check in. The lady on the phone said no exceptions and she doesn’t make any decisions. Result - cancelled business trip. Thank you for your hospitality!

    Stayed in September 2023

  • Reviewed: 20 September 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Nothing to have like it's totally bad experience very bad bed and mattress very dirty room and furniture likes 100 years old even washroom not have hand wash and toilet paper it's fully bad not requirement

    Nothing to have like it's totally bad experience very bad bed and mattress very dirty room and furniture likes 100 years old even washroom not have hand wash and toilet paper it's fully bad not requirement

    Stayed in September 2023

  • Reviewed: 12 September 2023

    1.0
    Advice: Don't even think about booking a room, you will regret it.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was a mess. After arriving, it took us almost a full hour to get into the room. Of course, they wanted to change rooms to ones not in the reservation. No one can visit you as if you are in prison. The reception was extremely impolite and immoral. The room doesn't even have soap to wash your hands.

    Nothing, it is only very bad place to stay .

    Stayed in September 2023

  • Reviewed: 4 September 2023

    1.0
    Very bad
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    First thing this is a house not hotel! Just small room with sharing bathroom! No refrigerator, no service like hotel at all, the owner is RUDE not helping at all because my flight was delayed and he have some rule after 8pm you cant check-in! So i had to book another hotel to spend my night!

    The old lady working there is so nice:)

    Stayed in September 2023

  • Reviewed: 11 August 2023

    1.0
    Very poor
    • Leisure trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Worst hotel ever , it was that costly to have a fresh or new sheets??

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Staff unhelpful and officious. Separate bathroom and room, both quite small. Facilities poor, not opened up since Covid pandemic. No breakfast or coffee available.

    Reasonably handy for transport connections. In a quiet side street, so not much noise from traffic etc.

    Stayed in August 2023

  • Reviewed: 1 July 2023

    1.0
    Worst customer service that I've experienced in many years.
    • Business trip
    • Solo traveller
    • Twin Room with Private External Bathroom
    • Stayed 1 night

    Rubbish customer service.

    Rubbish customer service. While I book the room the system let me chose a late checking time, however after confirming and paying for the booking someone from the hotel contacted me telling me that late checking isn't possible and that if I don't arrive before 20:00 I would lose the booking. My flight didn't arrive until 22:30pm, reason why I contacted the property to either, allow me a late checking or process a refund. The responsable of the property replied in a very rude way telling me that he wont do either. So basically due to their false advertising I lost the money of the booking. I'll proceed to report them to the Bundesamt für Verbraucherschutz und Lebensmittelsicherheit.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    1.0
    Very poor
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are not clean, and I was not comfortable, When I called the lady and told her that the Room is not clean, She said I should give her key and go, or she will call police for me, just because I tell her that is not clean, everywhere is full of dust ... There is No Air condition, No Fan... I was just going to my friend place to relax... very bad 😞 😞😔😔😔😔😞; we were two but my brother was unable to stain in the room because of the dust allover the room under the bed, everywhere is dusting...

    There are public transport, very close to the hotel

    Stayed in June 2023

  • Reviewed: 18 June 2023

    1.0
    horrific
    • Leisure trip
    • Couple
    • Twin Room with Private External Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    the owner wouldn’t let us book in and we had to sleep in the street and as tourists travelling alone for the first time this makes us never want to go abroad again

    nothing they wouldn’t even let us book in so we had to stay in the street

    Stayed in June 2023

  • Reviewed: 17 June 2023

    1.0
    Very poor
    • Business trip
    • People with friends
    • Twin Room with Private External Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in June 2023

Showing 1 – 25

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