Just one thing, it was a bit of a walk from the train station for an old guy. The street the bus uses was closed for construction, so it wasn't really worth walking from the detour.

The hotel was very good, close to places to eat and some of the sights to see. Was good value for the price.

Stayed in September 2023

You are allowed to check-in only from 15:00-19:00 if you book a room via Booking.com. If you arrive later than 19;00, you need to informed of a password before 19;00 from the hotel to unlock your room.

Friendly staff

Stayed in September 2023

PRACTICAL AND COMFORTABLE

Stayed in August 2023

Friendly staff

Stayed in July 2023

We could hear someone snoring in an adjacent room. Perhaps better sound insulation could be considered.

The location was ideal for visiting sites in the town and the Wartburg Castle. The facilities at the hotel were excellent. everything worked and the breakfast gave a very good choice.

Stayed in May 2023

I wish there was an included breakfast.

The hotel manager who greeted us that night was VERY friendly and helpful. He even gave my 6 mos old grandson a little stuffed sheep...very kind!

Stayed in March 2023

I got the top floor bedroom, and I could barely stand up. There wasn't much variety for breakfast.

Good bed, nice staff.

Stayed in February 2023

Strange smell in the room.

Clean , cozy room with bunk beds.

Stayed in January 2023

Excellent value, close to market place and the path to the Wartburg.

Stayed in December 2022

Rooms quite noisy overlooking a beer garden Bathroom was very small Staff were efficient rather than friendly

Great central location with private parking at the rear of the property - needs a code via buzzer to enter. Comfy clean modern rooms and automated check in options.

Stayed in August 2022

It was very loud early in the morning. You could hear everything your neighbors were doing.

Bathroom was very modern and clean. Bed was comfy.

Stayed in September 2022

Pillows were too fat.

Stayed in July 2022

Breakfast was a minimal offering.

The hotel was quiet and rooms were basic, but clean. There was free parking provided. It sits next to an Augustiner Brauhaus, which was convenient and it was an easy walk into the center of town. Good value.

Stayed in July 2022

Very clean room, good breakfast, lovely and very helpful personell. If I need to stay in Eisenach I will definately choose this hotel again.

Stayed in February 2022

The only complaint I have, and it's not really a complaint at all, is that it's a bit of a walk from the train station, which isn't really a problem, but when you're visiting and carrying all your stuff with you, not the best. Still worth it though!

Breakfast was hearty and delicious. The room was comfortable, with enough space for the things I brought with me. It was never too hot or too cold, which I appreciated.

Stayed in February 2022

location was little far as per me for the travellers like me who needs immediately access to train station.

Stayed in February 2022

Good location, free parking. Rooms small but clean. Hotel well maintained.

Stayed in December 2021

-

Basic clean hotel, near city centre

Stayed in July 2021

You need a code to get in building and to park. They just need to make that clear and send you code before arrival. Very confusing process.

This chain is great about keep a consistent, clean, hotel room with air conditioning and free wifi

Stayed in July 2021

Nothing.

Great location to town (just a short walk), somewhere safe to park my motorcycle and usual breakfast.

Stayed in June 2023

Good location

Stayed in March 2023

This was my worse experience in 30 years of travel. Before I booked online I confirmed by phone that I could arrive at the hotel late night as I finish work late. A lady confirmed that I could ring on the day until 21.00 to check-in by phone. When I tried so on the day at 18.50 a very unfriendly man answered the phone. He told me that I am to late and that it's not possible anymore. I also had given the wrong phone number. I wondered about the wrong number. When I asked if he could confirm the number he replied: " you really think I look up again your number. I told you it's wrong". I replied: ok. But can we find a solution? Your colleague said it would be possible until 21.00. His answer: "The desk is occupied until 21.00, but your check-in had to be done until 18.00." I asked still in friendly manners: Mister, I worked the hole day. Is it possible to find a solution? Then I got word for word this reply: "I surly worked more than you today and for sur I earned more money then you." What???? I felt there was just an unfriendly, rude person on the phone and I gave up fighting for my reservation. I asked for his name as I was never treated this disrespectful in my life and he answered: "Yes sure. My name is Dr. Michels". I finished the conversation as followed: -Ok, I see you don't want to help me. You can keep my money. I look for another hotel. His answer was:"I don't need your penuts".(and kept them anyway) I stayed over the hole conversation friendly as I got educated. Dr. Michels seems to feel above his average costumers in a B&B. When I had the time after to check the reviews of the hotel closer I recognised that this "Dr." has failed various times in the past with other costumers. For me this "gentleman" shouldn't reply on phonecalls, nether should be in contact with his clients as it seems that he doesn't appreciate at all. Karma will do the rest

Stayed in January 2023

Rooms were very tiny. Too tiny for the price you pay. Furthermore, carpeting on the floors which made the rooms dusty and not pleasant for people with astma / allergies. You have to pay extra (although only 6 euros) for a parking place which is not very customer friendly especially considering the already high room price. Value for money is wrong. We stayed in another hotel in the same place at a comparable location 2 weeks earlier for half of the price with a better service, more space, cleaner rooms. Furthermore, they wake you up at 8 o'clock in the morning on purpose. While they pretend you may leave up to 12 o'clock they do not want you to leave that late. They constantly check whether you left and make you feel unwanted. When they wake you they say sorry but move to the next room to wake the next room. Also not customer friendly. Breakfast is expensive. You can better walk into the town and have breakfast over there. Furthermore, they overbook the rooms which results in that if you arrive late you may have the change of not having a room although you have reserved it!

Place in the city was nice. Everything was available in the neighbourhood at a walking distance

Stayed in August 2022

Nothing ! Perhaps, more family rooms would be a great idea as travelling with two kids can be expansive if you have to take two rooms.

Breakfast was great and we were glad that we could have breakfast in constraint covid conditions. The receptionist was very nice, all procedures clear and we were helped to find the best parking arrangement for our car as we arrived late and the hotel car park was already full. Fantastic location, altogether a great experience !

Stayed in August 2021