Clean, modern, new look.

The room was not vry big but it was clean and considering the location, very quiet. The windows are excellent and blocked all the traffic noise of the city. Not even the passing train could be heard.

Stayed in September 2021

Rooms are a bit crampy

Decent hotel, quite new

Stayed in August 2021

They did not reply to the message sent at 8 pm, although the reception should work until 10 pm. Responding to guests in the morning "We have a lot of messages and cannot answer all of them" is not acceptable for the hotel.

Stayed in September 2021

comfort is poor, room size is quiet small for the price.

location is good. close to train stations

Stayed in August 2021

Easy access to the city center.

Stayed in August 2021

Price

Simple, but comfy

Stayed in August 2021

Nothing really - it’s exactly as described and good value for money.

It is very conveniently located, clean and comfortable. It has everything my husband and I needed during our weekend stay - and they are pet-friendly! Our small doggy loved it too :)

Stayed in August 2021

The neighbourhood is not very nice, some mould on the ceeling in the bathroom

Air-condition in the room, close to the city center, good balance of price and quality, breakfast ok

Stayed in July 2021

A staff mistakenly entered our room

Very clean, centrally located.

Stayed in July 2021

nothing

Everything ok

Stayed in July 2021

The bathroom had a bit of sewage smell, but at least it kept within the bathroom and it wasn't felt in the bedroom. A few more cushions to be able to sit on the bed would be appreciated. In our last day house service entered 3 times to our room, at 10:00, 11:30 and 11:55 (check out is at 12:00) even when we had not disturb signs; if you don't have enough time to clean the rooms before next guests then change your check-out times.

For the price it's quite good. Reception staff was nice. The bed was comfortable. The desk came with two stools instead of only one. The wifi worked quite well the time we were there, at least I watched a couple of football matches without any interruption. The location is good, it's well connected (in Berliner Tor there are several S-bahn and U-bahn lines and it's only one stop from the main station), but it isn't as chaotic as closer to the main station.

Stayed in July 2021

I didn't like that the reception made feel like going to hell. Had to call multiple times to request a pin code to access the room and I only received it 10 minutes before closing time. Worst service of any reception desk until now. Also I didn't like the small blankets in the room.

Location is great, close to U-Bahn, S-Bahn, one station away from main railway station. Room was clean.

Stayed in June 2021

Pay parking

Location

Stayed in May 2021

Location was perfect very close to train station. Staff was awesome, room was clean. We had a check every day if we need anything.

Stayed in January 2024

Okay

Stayed in December 2023

The room was too small for 2 friends.

The bathroom, the shower..

Stayed in November 2023

-

The location was pretty good. The room was clean and the staff was very positive !

Stayed in November 2023

The room was not clean enough there were hairs in bed. Room was a bit small according to price. Room password system not working perfectly and I prefer card.

It has own parking. Location was good for my trip. Bed and sleeping comfort was good.

Stayed in November 2023

AC not working.

Close to train station.

Stayed in October 2023

The room was incredibly small!!! We were 3 people but it was impossible to even reach out to our bags without stepping into someone else’s bed… I don’t recommend to book the 3 bed bedroom because it’s way too small.

The staff was friendly and the location was perfect. 5 min walk to a main metro station.

Stayed in July 2023

the rooms were small and had no hot pot or refrigerator. There were no restaurants. our last night in Hamburg we ate at a Burger King. it was only place we could find. The front desk told us they did not know how to call us a cab as we wanted to go to the Paulaner Gasthaus, of which there are 2 in the city.THEN the next morning front desk said they couldn’t mail my addressed/stamped cards. The linen was too. Not a good last stop on our trip thru EU.

There was a/C and the breakfast was good.

Stayed in August 2023

The breakfast can be better

Late check in, clean, location

Stayed in July 2023

the staff was quite disappointing. the communication of the staff with the customers is quite poor. lady in the lobby desk always chatting with people in the outside. we asked staff to call us a taxi but the staff was annoying and they always misunderstood us and they couldn’t even call us a taxi. there were no minibars in the room and the room was dirty and housekeeping was really poor. there were so maany dust in the room, the carpets were dirty, and the ventilation was really bad.

nothing at all!

Stayed in June 2023

I just wish the pillows were a little more comfortable, but they were still nice!

Stayed in May 2023

Room was clean but had a heavy cleaning smell and I had a room facing the street which is no good for people who love to leave the window open at night.

Location is pretty good - one train station away from Central Station in Hamburg. Self-Check-In possible. No Check-Out in the morning needed - you just leave. Nice and friendly staff.

Stayed in May 2023