Temperature control is lacking g. And smoking by people outside our window

Antiquely decorated and very comfortable. Most friendly staff

Stayed in May 2024

Parking

Close to downtown and friendly staff

Stayed in April 2024

Some noise from other rooms

Stayed in March 2024

special wishes like a kettle in the room was denied..bottle opener not available but on the desk...its not 4 star level..

Breakfast, utilities wellness, in the middle of the city but still quiet.

Stayed in March 2024

The other room was small,tiny bathroom,no bathrobe,no slippers,no coffie machine….totally basic,only it did have balcony Small elevator

We had 2 rooms.One was perfect,huge room bathroom,old style,charming The location of the hotel is perfect

Stayed in October 2023

The other room(same category) was small,tiny bathroom ,no slippers ,bathrobes,coffie machine….just basic.It did have the nice balcony. The elevator is small and old.

The location,one room was really big with a big bathroom,coffie machine,and everything.Breakfast is nice.

Stayed in October 2023

The air conditioner was pretty much non existent. The air blowing through the vents were no more cooler than your average fan. We had a dog with us so we wanted air conditioning.

Breakfast was fantastic!

Stayed in August 2023

No air conditioning

Stayed in July 2023

Perfect Location downtown in the pedestrian area, bus stop to the railway station round the corner. Very friendly staff, nice single room with balcony, new perfect matraze, very good breakfast, nice terrasse. Very good price relation. I definately will come again.

Stayed in June 2023

Good breakfast on lovely terrace. Super location to get everywhere on foot. Nice big room with comfortable bed.

Stayed in June 2023

The shower door in my room didn't close all the way and the bathroom would flood if I wasn't careful when showering.

My room was great for a relaxing weekend away. The clerk at the front desk was helpful with restaurant recommendations when I arrived late and didn't have reservations. Breakfast was delicious. The view from my balcony was gorgeous and it was a great spot for reading and people watching while enjoying a glass of wine from the bar downstairs.

Stayed in May 2023

No parking onsite but there is close public parking nearby.

Perfect location, classy, historic, and clean.

Stayed in May 2023

The TV was so old with such bad reception that it was unwatchable. The direct to the bath in the room mineral spa water taps were not working. The over bath shower was hard to control for both temperature and direction and had bad water pressure

The staff were wonderful, all extremely friendly and helpful The room was spotlessly clean, spacious, quiet. Very comfortable bed Great location. Very good breakfast especially enjoyable on the lovely terrace with wisteria views

Stayed in May 2023

Excellent breakfast. Very friendly staff in breakfast room. Super clean room.

Stayed in April 2023

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We‘ve been tgere for our anniversary, and got an upgrade to Napoleon Suite (booked Junior Suite). Very nice rooms, real vintage furniture, good mattresses, nice bathroom.

Stayed in April 2023

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A charming hotel with nice location and a good breakfast

Stayed in March 2023

Old fashion decoration

Location on pedestrian main shopping street Breakfast. Matress. Well heated.

Stayed in January 2023

the beds! we booked a double room but apparently in German this means two twin beds pushed together so there is a massive gap between the two single mattresses and, even worse, two separate single duvets. apparently this is normal in Germany (though many hotels don’t do this anymore) but I really think this should be made explicitly clear at the point of booking. we booked a double room, we got neither a double bed nor a double duvet so I don’t know how you can call this a double room.

best bits: location, very central, perfect for thermal baths, Christmas markets etc check out at midday very friendly staff

Stayed in December 2022

I booked a Superior Double Room (that's one big bed) but I got a twin (two small beds next to each orher) so....I didn't sleep very well. Not only I slept in a all bed but also had a single duvet (cover) which means every time I turned the cover was too small and I was cold. How difficult is to provide a DOUBLE bed. If you don't have it just say it so I can book somewhere else.

This is a beautiful hotel, looks chic and cozy. The room I got was very clean and great size. However

Stayed in December 2022

My wife sent an email to the hotel regarding her lost/missing credit card and travel card. We have yet to receive a response from the hotel.

Polite, helpful, kind staff. Great location and nice sauna facilities.

Stayed in September 2022

This place is located right in the heart of town a close walk to the baths and lots of shops. The breakfast was well-stocked and yummy.

Stayed in August 2022

We were on the top floor and the ceiling in the bathroom was a low as the roofline sloped down on one side. We had to be very careful in spots to make sure we didn’t hit our heads.

The location and staff were wonderful. It was a beautiful hotel. The room was a nice size.

Stayed in August 2022

Very nice hotel in good location. Helpful staff. Good breakfast. Big bonus - most rooms have the thermal waters piped directly into the bathtub. And - Rick Steves tour groups were staying there.

Stayed in August 2022

parking is not easy, and expensive elevator is not directly to fifth floor

location is good , very close to monkey bridge and other major scenic spots bed is comfortable

Stayed in August 2022