horrible lady at reception was incredibly rude and very uncomfortable beds we didn’t have a good night sleep the whole time we were there.

great location very central walking distance from everything.

Stayed in August 2022

Fabulous breakfast, convenient to shopping and baths, extremely helpful staff. Would 100% stay here again. Loved having flexible hours for checking in too.

Stayed in July 2022

No real negatives. The decor may not please all, as was less modern, but really was clean & not at all inhibiting. The door to enter the room was heavily sprung, so it swung shut a bit fast, which might be a problem for anyone slightly frail or unsteady on their feet.

The room was huge, the bath with thermal water was fun. The breakfast was good & the outdoor veranda to eat in was picturesque, away from main street. Good location to walk to the main street of the town, including to get to the Caracalla thermal baths. Staff were very helpful explaining things. Unloading luggage, then nearby parking was simple. Balcony & giant window/door a highlight.

Stayed in July 2022

The property had carpet in the room that appeared to be a bit old and did not look clean. I’m sure the carpet was clean, but it did not look new nor did it have a fresh look to it.

We enjoyed this property as it was in a great location, it had very helpful staff and it had fair air conditioning.

Stayed in July 2022

Very nice hotel. Well located, with friendly and helpful staff. Room size was large and thermal water is available in the bathtubs. Breakfast was very good. We really enjoyed our time.

Stayed in May 2022

fantastic hotel, perfect sauna and services.

Stayed in June 2022

I don’t consider this a dislike, but some of the facilities showed a little normal wear and tear. For example faded carpet… However, I felt this added character and I enjoyed the feeling of stepping back in time and experiencing a non-cookie cutter facility in today’s commercial environment.

Every member of the hotel staff that we encountered was helpful, friendly, and provided excellent service. The location was awesome and the ambiance of the hotel was fantastic! The old world feel and unique charm of the hotel is truly refreshing. I would have loved to experience the hotel in its prime! Our room was comfortable, well appointed, and spacious. Our room had a\c and a very comfortable bed and bedding. The breakfast was outstanding and the dining area and staff were superb! We didn’t actually utilize the hotel spa area or the thermal spring water pumped directly into our room, but the facilities looked professionally maintained and it was definitely an added bonus, if only we had a little more time to stay longer!

Stayed in June 2022

The location.

Perfect location well located.

Stayed in May 2022

Unfortunately, they have closed the restaurant except for breakfast.

I stayed here with my son 30 years ago! It was just as lovely as I remembered when I traveled there this year with my grandson! Be sure to ask for a room with the bath tub…you can take a bath in the hot mineral waters right in your room. We initially had a room with a shower, but they were nice enough to change our room to one with the tub. We arrived by taxi from the train station.

Stayed in May 2022

.A beautiful old-world charm hotel with a great breakfast. The real bonus was the spa/mineral bath plumbed right to our room. The staff were friendly and helpful. The location could not be better. We hope to return for a longer stay

Stayed in May 2022

parking was a bit tough, and I couldn’t figure out before how to park near to drop off luggage. The staff helped me to figure it out when we left, though.

beautiful property, unique rooms, really central and so close to a wonderful park.

Stayed in March 2022

nothing

excellent location!

Stayed in January 2022

receptionist( man) was the most helpful ever!!!!

Stayed in December 2021

The hotel is excellent The design of the hotel and the rooms is charming Hotel location - right in the center of the lovely Christina and Sebastian receptionists Help us with everything and great suggestions Great breakfast! ! In short - perfect and full value for the price!

Stayed in December 2021

The desk man was amazing assisting us at the bar and making dinner reservations? Reingolf ( I forget his name ) amazing

Stunningly beautiful rooms with rod iron balconies perfect blend of France and Germany

Stayed in December 2021

There’s nothing I can think about.

Absolutely everything was perfect. The staff is so friendly and always customer orientated. I loved the whole place, the spa, the breakfast buffet. It’s perfectly located too. Shopping and Relaxation right in front of the door!

Stayed in November 2021

Great breakfast. Helpful friendly staff. Clean and comfortable. Great location in the town. Nice thermal bath. Good value.

Stayed in October 2021

This hotel is excellently situated to enjoy the heart of Baden-Baden - its shops, restaurants, and cafes. The staff was very helpful. I enjoyed the breakfasts.

Stayed in October 2021

Good location right in the center of Baden Baden. Not too far to walk to the various restaurants and spas around the area. Was lucky enough to get a room with thermal water, nice for a chill bathtub time. Good spread at breakfast too.

Stayed in September 2021

The room was the biggest disappointment. It was small and the slanted roof made it even impossible to stand straight in the shower. The airco made loud and weird noises from time to time. Two of the wall outlets did not work. And the mini bar was empty on arrival. All-in-all, I think the rooms are dedicated to booking.com bookings as also read similar experiences in other reviews. We did book the "cheapest" option, but looking at the price and other hotels we have visited, the value for money was low in this one.

Despite the room, the breakfast was amazing, the spa facilities were great, the massages we booked were nice, the staff was kind and very helpful, and the location in Baden-Baden is perfect. Everything is doable by foot and additionally also nice as the city is beautiful.

Stayed in August 2021

The breakfast buffet was delicious! The location was also hard to beat, would definitely stay again when visiting Baden-Baden.

Stayed in August 2021

Everything. Thank you. Eva Stucki

Stayed in August 2021

Spacious room, very clean, located in the heart of the city. Friendly and helpful staff

Stayed in July 2021

No breakfast, no bottle water in room. Old blankets. Old towels.

Stayed in July 2021