Some things to improve, the towels were not of a luxury quality but were good. I prefer to have a bit more towels in the room, and the staff provided them right away when asked. The worst thing were the pillows. They were very soft, not firm at all, and for me not enough. Also, there is no air con. I was there on a particularly hot couple days. But, the staff again were able to provide me with a fan! Keeping the windows open at night was too loud when my room was on the city view side.

Hotel location is great! Very walkable to shops, restaurants, cafes, parks, and public transportation. The hotel is not modernized completely so still has old European charm. Hotel staff was very nice and responsive. It was nice to receive a free ticket for 3-day use of public transport. Also, I came early for the check-in, hotel was able to hold my bags while I walked around the neighborhood to wait for the proper check-in time. The hotel was very clean. Bed was comfortable. The room was a good size for one person, two people it was a bit tighter. Bathroom was good, also small, but the water pressure was nice. The room also provided a fridge and kettle with tea. Wi-Fi was good.

Stayed in May 2024

The room of this hotel was charming and gives a feeling of style.

Stayed in April 2024

Rooms very hot. No aircon nor ways to turn off heating

Good location, nice staff

Stayed in April 2024

Toiletries were low quality. There was no separate shampoo and body wash! I was expecting better quality and options from 4 stars hotel! The room was near by the room with cleaning supplies. I woke up every day very early because of the noises. I am not sure how convenient to rent this room!

Location was good!! Staff was friendly. The room was clean! Breakfast was good!

Stayed in April 2024

If breakfast was included and the bathroom a bit more spacious it would be 10 out of 10.

A great location, very close to the lake, less than a 10-minute walk to the centre, S-bahn right next to the hotel. Clean rooms, friendly staff, we could leave our luggage after check-out. Complimentary tea, coffee and sparkling water in the room. I recommend the place!

Stayed in April 2024

Wonderful location

Stayed in April 2024

I decided not to have breakfast either day as at just before 9am , the breakfast room was extremely busy with no free places at all and I didn’t want to spend time queueing .

Very comfortable, well - run and traditional in style . Excellent position in the centre of Hamburg and extremely near the U /S Bahn link to the airport .

Stayed in April 2024

The hotel is situated only 10 minuts walk from The central train station and very close to the city center. Just round the corner is The Hamburger Oper, where we were to see 2 operas, perfect. The room was very nice and clean, and breakfast abundant. Being so close to everything the price for our stay was absolutely value for money

Stayed in April 2024

Bar didn’t have draft beer

Great staff friendly and clean

Stayed in April 2024

Threre was no heating during the night. This was quite unpleasant, as the temperature had dropped to 6 degrees in Hamburg.

Stayed in April 2024

We enjoyed the atmosphere of the hotel with a long history, the staff was well-trained, the room surprised us being equipped with a few magazines and a book on hotel's history in addition to standard kit. Besides, I was very pleased with their engagement in animal conservation programs as well as non-aggressive marketing

Stayed in March 2024

Curtains could be more blackout. And some courtesy things like toothbrush for emergencies like other hotels could work. One of us forgot the toothbrush and normally in hotel you get this

Nice hotel close to the Ubahn and center.

Stayed in March 2024

The hairdryer didn't work and it took too long to heat the water in the bath

Location was great and the staff very nice and helpful. View from my room was impressive

Stayed in March 2024

I was a little bit unpleasant with the tissue paper in the bathroom. It offers a pack of tissue to use but it ran out of paper when I just drew two pieces of paper. The cleaning staff should have checked it and refilled it. Also in the morning the cleaning person knocked on the door to enter to clean the room but we’re still sleeping. We’re bothered twice. Did not have something hanging out there to indicate no cleaning. Hope this can be improved.

Like the location, cleanliness and friendly staff.

Stayed in January 2024

They did not tell me that i could get a free rail pass at reception.

Location and staff

Stayed in February 2024

Good location, nice three person room with one spare bed and one large single bed. Clean.

Stayed in January 2024

The bed not so comfortable but it was not an issue

Nice, clean, very helpfull staff

Stayed in January 2024

Hamburg rainy weather? )) but it's not about the hotel at all.

Good hotel that I guess there for years. Nice and friendly reception that will support you.

Stayed in October 2023

The room smelled like smoke so I brought this to the attention of the staff. They offered to move me, but at that point, I had already unpacked, and I didn’t want to move everything again so I just kept the window open the whole time.

Easy to access everything rooms front desk restaurant. Location was perfect.

Stayed in December 2023

nothing that I disliked

ideal location to reach any areas either by public transport or walking

Stayed in November 2023

It’s not about hotel, it was loud fixing work at night in front of the hotel.

Nice old hotel, everything clean, good energy.

Stayed in December 2023

Great location.

Stayed in December 2023

Great location if you want to visit the city. 15 min walk from the trainstation.

Stayed in December 2023

Very clean and nice hotel, but almost no internet connection in the room which i had.

Stayed in November 2023