Promenadeplatz 2-6, Altstadt-Lehel, 80333 Munich, Germany
#188 of 392 hotels in Munich
Guests' ChoiceBased on 499 hotel reviews
8.1Cleanliness
8.7
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
8.8
Value for money
7.1
Free WiFi
7.8
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End of dialog contentReviewed: 17 September 2022
Josephine
FranceA hotel guest should always have a table/bar space available. Walk ins have priority here…
Fantastic breakfast !! Most of the staff very attentive and friendly.
Stayed in September 2022
Reviewed: 18 August 2022
Mustafa
KuwaitNothing
Everything
Stayed in August 2022
Reviewed: 30 July 2022
Monika
United Statescarpet in the rooms. I immediately had a allergic reaction.
location is superb, service,
Stayed in July 2022
Reviewed: 29 July 2022
Salem
United Arab Emirateseverything
clean and quite friendly staff
Stayed in July 2022
Reviewed: 24 July 2022
Ahz
United Arab EmiratesNice hotel but a bit expensive
Stayed in July 2022
Reviewed: 20 June 2022
Jennifer
United StatesWe arrived at the Bayerischer Hof mid-morning well before check-in, left our bags, and took a stroll around the Marienplatz. Within 45 minutes our room was ready. Our accommodations were beautiful, the staff was amazing from front desk reception to Golden Key concierge. Our suite was always fresh and ready when we returned each afternoon. One evening we enjoyed dinner at the rooftop terrace restaurant which was delightful with amazing views of the Munich skyline.
Stayed in May 2022
Reviewed: 18 May 2022
Adam
PolandAn amazing hotel in the centre of Munich. We had an upgrade to junior suite room, quite spacious, very comfy bed and a great bathroom. In the morning we had a great buffet breakfast on the top floor. The staff was exquisite, polite, helpful.
Stayed in April 2022
Reviewed: 8 May 2022
Georg
United KingdomHardness of bed Lack of modern tech in rooms No coffee making facilitities in room
Location Restaurants and bars Room size
Stayed in May 2022
Reviewed: 2 May 2022
Gary
Czech RepublicThe room wifi did not let my laptop connect. No coffee facilities in the room. Not enough pillows on the bed. Maybe I could have asked, However I tend to be a person that puts up with what they have and find my own work around.
The Location and staff are excellent.
Stayed in April 2022
Reviewed: 7 March 2022
Oriel
GermanyI was surprised that the fast internet wasn't included in the price of the room or that in this type of hotel you even had a choice between a slow (free) internet or a fast one (extra charge per day).. It felt as a very outdated part of the experience and unnecessary.
The staff was the best part of the experience together with the views from the hotel.. For me it was the first time spending a night in a luxury hotel, so even though i felt nervous and maybe had a few "dumb"/first timer questions: everyone at the hotel made the experience feel very special.
Stayed in March 2022
Reviewed: 7 February 2022
Renate
United Kingdomneeds refurbishment
location
Stayed in January 2022
Reviewed: 20 January 2022
Marlene
PortugalEverything
Stayed in October 2021
Reviewed: 17 December 2021
Mouna
MoroccoHeating system very old You cannot control
Hotel need to be renovated
Stayed in December 2021
Reviewed: 9 December 2021
Emiliya
BulgariaThe hotel needs a modern touch. Nothing was changed since our last visit a couple years ago, but the services at 5 star hotels improved a lot in resent years. A coffee mashin and a tee in the room for example. Or a nice touch from the room service with evening linen for the legs or some slight sign for welcome. We would be delighted to see some improvements in our next visit. :)
The staff was very helpful and polite. The concierge was great!
Stayed in December 2021
Reviewed: 19 November 2021
Vladimir
Austriathe crowd in the lobby, incompetence stuff
Stayed in November 2021
Reviewed: 10 November 2021
Janet
United Statesnothing
great location. friendly staff. lovely facility. great rooftop bar
Stayed in November 2021
Reviewed: 3 November 2021
Henri
United StatesLittle outdated in places and generally not such a good price/quality balance
Personnel was very helpful and it is a lovely hotel. Restaurants are also terrific with a good variety. Breakfast was also excellent
Stayed in November 2021
Reviewed: 29 October 2021
Neil
United Kingdomfront desk staff let us down too many times. the concierge made mistakes booking our train trip to Salzburg…it eventually cost me 240€ more than necessary due to their mistakes. Not acceptable for a 5 star hotel. check in was a complete mess, as we asked for a room change to accommodate my 86 year old mother in law with a walk in shower. we ended up in a small room in the rafters on the 6 th floor after originally having a lovely spacious room on the second floor. again, not good enough for a 5 star hotel. spoiled the whole stay.
great location very good breakfast with attentive staff serving
Stayed in October 2021
Reviewed: 28 October 2021
Saif
Qatarcheck in was late for more than an hour and a half
Stayed in October 2021
Reviewed: 21 October 2021
Roland
FranceRooms too hot and mattress not very airy
Nice location
Stayed in October 2021
Reviewed: 10 September 2021
Gabriele
LithuaniaThere were some flies in the room I believe coming up from the water pipes... The walls in the room and bathroom was not very clean there were visible stains... the shower hose sprayed in all directions
Stuff very nice and pleasant, but rooms far from perfect
Stayed in September 2021
Reviewed: 23 August 2021
Jesus
ItalyI couldn't regulate the air conditioned in my room. Also, I was expecting a large traditional lobby like those grand european hotels and the entrance is a bit underwhelming, small for a hotel this size, no place for a coffe for instance.
The refurbished rooms designed by Axel Vervoordt. Great designer.
Stayed in August 2021
Reviewed: 11 August 2021
Nicola
CanadaBeautiful bathroom but water pressure insufficient and bath taps requiring instructions to use (which were not provided). English translations would have been welcome. And above all, time to trade in ‘Trader Vicks’. Worst meal in a long time.
Friendly service. Very spacious and well appointed rooms. Excellent location.
Stayed in August 2021
Reviewed: 9 August 2021
Ilkka
FinlandWe noticed one housekeeping lady, who did not wear a mask correctly. Also, she did not even greet when we met her in the aisle. One night, we ordered 2 extra pillows from the (housekeeping) room service, but we had to wait the pillows to arrive for more than 2 hours (I were already asleep, when the pillows finally arrived). The receptions staff (downstairs) seemed to be very busy all the time - this left somehow not a very personalized feeling when I discussed with them.
The spa reception staff were excellent, they delivered my "after gym" smoothie directly to the gym.
Stayed in August 2021
Reviewed: 17 May 2024
Jaanus
EstoniaVery good location, professional and friendly staff. Nice pool on the 7th floor Spa.
Stayed in May 2024
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