Seebrückenpromenade 3, 23774 Heiligenhafen, Germany
#19 of 301 hotels in Heiligenhafen
Guests' ChoiceBased on 41 hotel reviews
8.6Cleanliness
9.0
Comfort
9.0
Location
9.7
Facilities
8.7
Staff
9.2
Value for money
7.6
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 21 April 2024
Maria
SwitzerlandFriendly staff, beautiful room and location.
Stayed in April 2024
Reviewed: 27 December 2023
Frederick
BelgiumNot able to eat a-la-carte because of Christmas dinner. Didn’t know that upfront.
Spacious room
Stayed in December 2023
Reviewed: 7 September 2023
Michael
GermanyBreakfast very good Location very good
Stayed in September 2023
Reviewed: 27 August 2023
Dr
GermanyTop Hotel in super Lage
Stayed in August 2023
Reviewed: 27 August 2023
Mariken
NetherlandsThe location and the optional things like the pool and the sauna
Stayed in August 2023
Reviewed: 9 August 2023
Solvejg
SwitzerlandA fridge in the room would have been nice but on the other hand it is better for the environment to not have one in every room. The room was a bit small for the price and we didn’t have a proper table. We had a room with „lake view“ but our room was far away from the lake and the view was on the area between the houses.
The hotel is very dog friendly. Dog cleaning stations, dog-area in the breakfast room… for us this was a very welcome situation. Also, the breakfast has vegan alternatives such as vegan cheese and cakes. Thank you! The room was clean and the spa was welcoming and had two big saunas and a steam bath.
Stayed in August 2023
Reviewed: 3 May 2023
Niclas
SwedenOur own fault, we arrived a bit too late, 21:45, to be able to find anything too eat, in the hole Heiligenhafen. Not a single place was open, and we had to bed with empty stomachs, since breakfast... Could be good with some very simple bar foods.
The hole atmosphere, wonderful location.
Stayed in April 2023
Reviewed: 23 February 2023
Julia
GermanyThat the 3rd Sauna was under construction. The smell in the floor, smelled like synthetic cleaner.
The design, the meaningfullness, the destination.
Stayed in February 2023
Reviewed: 9 December 2022
Petra
Swedenbit far from town but overall it’s worth it
Fantastic view and fab feeling of New England, salty sea water, cozy and welcoming atmosphere.
Stayed in December 2022
Reviewed: 9 October 2022
Wissam
Germanybeautiful location and views
Stayed in September 2022
Reviewed: 12 June 2022
Raphael
GermanyLocation, style, atmosphere, friendliness of staff, cleanliness, quality of food
Stayed in June 2022
Reviewed: 8 June 2022
Patrick
United Kingdomfriendly, helpful , great with dogs ! the whole attitude of all staff was positive and simply great. a top class place, we’ll thought out, we’ll managed and operated by all superbly.
Stayed in June 2022
Reviewed: 5 April 2022
Jason
GermanyThat the Bar is only open from Fri-Mon. No coffee making facilities in the room,
Location, friendly staff.
Stayed in March 2022
Reviewed: 11 January 2022
Louise
SwitzerlandThe price was on the hefty side, especially considering our stay was in November, i.e. very much “low season”. Also, the fact that the restaurant couldn’t accommodate us for dinner was a downside. If a hotel facilitates a restaurant I’m of the opinion that it has to be able to accommodate “stay in” guests - on way or the other.
This hotel was a pleasant surprise. The front desk staff was excellent and the room was very comfortable and clean.
Stayed in November 2021
Reviewed: 16 December 2021
Kademi
GermanyValue for money is not quite balanced.
Facilities and location are nice.
Stayed in December 2021
Reviewed: 7 January 2023
Marta
Polandimpolite staff, no friendly welcome, cheap furniture, , no water bottle in the room, standard of a 3-star hotel
near to beach, comfortable beds, nice pool
Stayed in January 2023
Reviewed: 19 September 2022
Marc
GermanyExtremely small rooms, no AC, bad smells in the hallway, wet, not so clean bathroom
the location
Stayed in August 2022
Reviewed: 26 July 2022
Christian
SwedenMissing aircondition in the room.
Nice breakfast, good location close to the beach
Stayed in July 2022
Reviewed: 17 May 2024
Allan
DenmarkThere are no comments available for this review
Stayed in May 2024
Reviewed: 26 January 2024
Ellen
GermanyThere are no comments available for this review
Stayed in January 2024
Reviewed: 22 January 2024
Elisa
GermanyThere are no comments available for this review
Stayed in January 2024
Reviewed: 20 January 2024
Jan
GermanyThere are no comments available for this review
Stayed in October 2023
Reviewed: 25 December 2023
Emma
SwitzerlandThere are no comments available for this review
Stayed in December 2023
Reviewed: 16 August 2023
Andreas
GermanyThere are no comments available for this review
Stayed in August 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content