It was modern, very comfy bed. Will absolutely book it again.

Stayed in September 2023

Good location. The hotel is one train stop from airport. Apparently they have day rooms. We didn’t know this so we just booked room for the night and used for a few hours

Stayed in September 2023

A swimming pool would have been nice.

Convenient to get to an from the airport with the S-bahn.

Stayed in August 2023

Nothing to complain about

Its an amazing hotel!

Stayed in July 2023

I have no complaints.

My first visit to Germany. Frankfurt is a lovely city. I was not familiar with European culture, the staff helped me a great deal.

Stayed in August 2023

All was fine!

The hotel is located very close to the airport and it is easy to reach. The breakfast was good enough and the room had everything you would need and it was clean.

Stayed in August 2023

I did not like the fact that the in-room coffee does not get replaced. I had to pay €1 per coffee pod after i used what was in the room, which was only 3 pods.

I did not get breakfast based on the room rate I had. So I can't comment on breakfast.

Stayed in August 2023

Completely appreciate that Hotel management wants to stay price competitive, but bathroom amenities could use some improvement. Body wash was available, but no shampoo, conditioner or wash cloths would be a nice addition to the property.

Staff very friendly and efficient. Strongly recommended for a delayed passenger situation from Frankfurt Airport. Rooms were clean, air conditioning excellent, beds were comfortable and restaurant very good. If required, laundry facilities looked excellent. Price was a very good value giving other hotels in the area.

Stayed in August 2023

The shower felt a bit dirty and there wasn’t an airport shuttle.

The hotel was a good place to stay, it exceeded our expectations. The buffet breakfast was good, especially the staff member who served us.

Stayed in August 2023

The apartment wooaaah the bed wooooaaah!

Fantastic breakfast , I got Some pastries on the go location excellent , i will go there for my next trip to Frankfort

Stayed in August 2023

Nothing

Nice hotel & room very similar to a flat with small kitchen. A lot of space. Clean. Nice bathroom.

Stayed in August 2023

- minor point reduction for general maintenance condition (dish washer wasn't working)

+ best price service rate at Gateway Gardens

Stayed in August 2023

No airport shuttle service. You can take S-bahn to terminal 1. For terminal 2, you have to either walk (15 - 20 mins) or take a taxi (or S-bahn to terminal 1 and then use the shuttle between terminal 1 and terminal 2). Taxi will charge around EUR 8 - 10 to terminal 2 subject to use the taxi meter or not. Not many restaurants nearby. We were told to wait for at least 40 minutes at the hotel restaurant because there was only 1 staff.

Due to our flight was cancelled, we were lucky to get 2 rooms in a short time but at EUR 40 cheaper than our previous one. S-bahn station is next to the hotel but there is no sign.

Stayed in August 2023

I wanted to try Vietnamese dishes (Pho and Bun Bo Hue) which were included in the brochure and provided to me. However, the hotel's restaurant did not offer it the day I was there, and the staff at reception did not know anything about the dishes they have advertised. A few hours later (after a second request) I was advised by someone working at the restaurant that the lunch chef was unwell.... the hotel could have charged directly to my credit card or accept payment at check out as many other hotels do. I arrived there close to midnight after a tiring flight and the staff requested me to pay at check in. I would have given you a 9 if you had not been after the payment at the time I was exhausted.

Free shuttle bus from the airport to the hotel. EUR 2.1 for the bus and a very short walk from the bus stop to the hotel. The other leg will cost EUR X but I did not use it the next day. The room is well designed, quiet, and well lit. Bed is very comfortable. A long working desk is handy. Kitchen is quite well equipped (for a simple and quick meal).

Stayed in August 2023

No choice in food

Area safe and sound

Stayed in August 2023

Staff changed twice for visitor tax. No records were kept or receipt given. Distant walk, taxi or subway required to get to airport. No shuttle.

Relatively new facility with fair location.

Stayed in August 2023

Great breakfast, very clean and comfortable.

Stayed in July 2023

Room was spacious and clean, breakfast was diverse. Easy to come from airport by train.

Stayed in July 2023

Close to the S-bahn station & airport

Stayed in August 2023

The evening menu has nothing for a vegan with a nut allergy.

The breakfast buffet was good with fresh fruit and salad, different breads and hot food. Porridge could have been offered.

Stayed in August 2023

Everything

Stayed in July 2023

Staff are not very helpful and maybe not well trained

All was very good

Stayed in July 2023

No

Very clean and calm place. Near to airport, can go by train just in 1 stop distance. Staffs are very approachable. Wonderful breakfast, staff was very kind.

Stayed in July 2023

Nothing

The place was great .. all of it was great

Stayed in July 2023

This hotel has not filled me many times over the years. Highly recommend.

Stayed in July 2023