We had a small complaint about the stability of the water temperature in the shower. It was not stable - going from warm to glacially cold a couple of times during the shower.

The hotel, staff, grounds and location were amazing. Tranquility and comfort were ever present. The restaurant for dinner and breakfast was very good.

Stayed in May 2024

We were quite surprised and disappointed this time to find children on the premises (as this is a no kids hotel). Considering the price of the stay (not the cheapest) it kind of takes away from the experience (noise at dinner, wellness area etc)

We’ve been here multiple times and keep returning, great location and place, really good food and wellness.

Stayed in April 2024

Nothing

Everything

Stayed in February 2024

Maybe the internal pool could be a bit warmer (the water, not the place). And the menu at dinner, have the name of the food also in English. But honestly, that's very minor, and it didn't make our stay less perfect!

All the staff was really lovely and kind! They were outstanding at all times! In addition to that, the hotel is beautiful. All the facilities sugest you to have a good time and relax! The small details make a big difference! We just loved everything! I really recomend it, if you want to have a relaxing time. Not very good for loud groups, since it's a quiet environment. And can't forget about the food! Delicious and amazing breakfast!

Stayed in February 2024

Maybe more variety on dinner menu

The facility and eco friendly approach

Stayed in January 2024

Nothing. However, we do wish upon arrival, that they had given more information regarding charges and extras (mini bar). Also, it would have been a good touch if our bags were taken to the room for us. No timings were given, had to ask dinner times, pool times etc

Stunning, relaxing property set in the mountains, peaceful and calming. Food was amazing.

Stayed in January 2024

The staff's hospitality was exceptional. The room was spacious, elegantly decorated, and equipped with modern amenities.Not to mention the breathtaking view! Cosy spa, great place for relaxation.Special thanks to Novita for fantastic cosmetic face treatment. Overall, my experience was nothing short of exceptional.

Stayed in December 2023

Firealarm at 2 in the morning (false alarm) - no real apology. the matrass was horrible - extremely soft, to the point that you could almost not turn around. it was also a bit cold in the room despite the radiator being on. the bathtub was so high, if you are not very mobile anymore, it is almost impossible to get in and out. They offer oat milk for the coffee, but it is the sweetened oat drink - capucchino tasted horrible. generally, the coffee was not amazing.

facilities are very nice, a lot of sauna options, everything quite new and nicely done, very relaxing atmosphere

Stayed in November 2023

at the dinner you can’t help yourself with the food, but there is a guy who decides how big portion you get from the food, telling him what you’d like to taste. Never experienced similar. Our room was a little bit too cold for us- it was around the corner so maybe this was the reason. But couldn’t manage to find how we can heat more in the room. No A/C. Unfortunately we didn’t like the bed which was advertized so much at the check-in, it was way too soft, but we slept well.

They pay attention to every single detail! The food is amazing, the location is great. The app is usedul and easy to use.

Stayed in November 2023

Nothing

Beautifullly decorated and welcoming property with excellent facilities and stunning views

Stayed in October 2023

They didn't have hot vegan options for food. Only cold appetizers and sweets, and very hard bread.

The view was amazing and the staff were very friendly. It was a very quiet place for relaxing.

Stayed in July 2023

Lack of air con

The facilities

Stayed in September 2023

None

Although the room is not so big, but it is very comfortable especially with the balcony. Both breakfast and dinner exceeded my expectations. It is well worth staying here to enjoy the natural environment and swimming pool. This should be the best hotel I have ever stayed in. Thanks for kindly staff.

Stayed in August 2023

Nothing, everything was perfect.

The meals were excellent, enjoyed the Austrian local pastries and fresh jam/ variety of cheese. Excellent location in the mountains, easy to travel to nearby landmarks with car, close to Ramsu, the local village in walking distance; very quite area with beautiful mountain view and exceptional service and dinings, would definitely revisit the place in the future.

Stayed in July 2023

Nothing.

Great food, design and helpful staff.

Stayed in August 2023

Without air conditioning in the hotel, was too hot in the apartment.

Beautiful hotel in a beautiful location, with tasty food and a nice team.

Stayed in August 2023

It sucks that they don’t reserve extra space for guests for the spa and I would recommend booking ahead if you plan to use the spa during your stay. Additionally, there was one brunette server that was very unpleasant to deal with and clearly hated working with guests as she was visibly unhappy and rude (not the one with the braces, she was wonderful).

This resort is PHENOMENAL!!! We rented a car and stayed in a bunch of different cities, ending the trip here in Ramsau. That was the perfect decision. It is the ideal mountain resort with the most surreal panoramic views throughout the entire compound. Don’t expect the standard town experience with tons of walking around and exploring because it is an all-inclusive setup, but that’s what made it the perfect cap to the trip. It was beyond relaxing and every aspect of it exceeded our expectations. You get the ritzy spa experience in the most beautiful setting imaginable but without the pretentious vibe and ridiculous cost. The staff was amazing, all of the guests were really nice and pleasant to talk to (except for the lesbians doing laps in the splash pool every day at 4pm during peak pool hours) and the weather was immaculate. We are from colorado so this was better than any beach getaway. You can lay out in the mountain sun with pristine views, and I highly recommend renting a car to come here so you can check out the beautiful alpine lake nearby (Königssee) and make a day trip to Salzburg for shopping and food. Speaking of food, this was the best eating of the entire trip! It is all setup as a self-service buffet, but even the entrees have a fantastic variety and everything is five-star quality, so by no means is it a typical buffet. Khalid and Marc were our servers most days and they were happy, hardworking, and fun to talk to. Additionally, the beds were the most comfortable beds we’ve ever stayed in, and the rooms were gorgeous. It is worth splurging on the deluxe room for the views you get, as we stayed in a standard double initially, then upgraded after the first night.

Stayed in August 2023

Beautiful gardens, delicious food and wonderful staff!

Stayed in August 2023

None.

Everything is awesome. Good facility and restaurant, decent breakfast and dinner a la carte selections, super friendly staff, great location for hiking from Ramsau to Hintersee. Strongly recommended.

Stayed in July 2023

The buffet area was very crowded. And stressing. Ala carte could have been nice. Breakfast 07.30 to late....

Excellent location for hiking. Nice sauna area.

Stayed in July 2023

This hotel offered an excellent location, friendly staff, fantastic food, a great wellness area, and outdoor pool and great views.

Stayed in July 2023

Bedding too soft and small. Sauna is not separate male or female.

Staffs

Stayed in July 2023

Staff are amazing Amazing views Clean

Stayed in July 2023

It was exceptional! Just perfect!

Stayed in July 2023