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Reviews of Best Western Macrander Hotel Frankfurt/Kaiserlei This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Strahlenberger Strasse 12, 63067 Offenbach, Germany

#22 of 53 hotels in Offenbach

Guests' Choice

Review score

Based on 47 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.0

  • Location

    7.3

  • Facilities

    7.8

  • Staff

    9.0

  • Value for money

    7.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights

    There is nothing around the hotel. So unless you have a good reason to be in that neighbourhood look at other parts of Offenbach.

    The hotel was well located relative to my meeting location. But the neighbourhood is strange as all surounding building are being renovated.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    Good value for money, if you travel for work
    • Business trip
    • Group
    • Comfort Twin Room
    • Stayed 2 nights

    The view from the windows to constructions, hope this will end soon :)

    Very close to the metro station, 4 min walk. stuff very friendly and helpful, rooms simple, but cosy. Breakfast was quite good. But you need to come early:)

    Stayed in March 2024

  • Reviewed: 9 September 2023

    9.0
    Superb
    • Business trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    none

    kind staff

    Stayed in June 2023

  • Reviewed: 5 July 2023

    7.0
    Comfortable and pleasant
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast didn’t last long enough

    Bar Breakfast Spacious rooms

    Stayed in July 2023

  • Reviewed: 24 June 2023

    8.0
    Very comfortable room
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    Water was clogging in the bath tub. The shower head holder was broken. Such a nice hotel with 4 Star rating should have a bit better maintenance of their bathrooms.

    Reception is open 24 hrs. The room was bigger than usual hotel rooms. There was a small table fan which was very convenient for summer nights. The bed was super comfortable and 4 different types of pillows were provided. I arrived at 1 am and was happy to see a complementary water bottle in the freeze. Couldn't use their Sauna, but overall I was happy with my stay in this hotel.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night

    Unfortunately, we forgot the BT speaker in the room. We contacted the hotel, but no one ever found the speaker. Strange. It wasn't exactly cheap, but our fault. I would prefer a different hotel next time.

    Practical accommodation. Check-out at noon.

    Stayed in June 2023

  • Reviewed: 11 June 2023

    8.0
    Clean hotel with courteous staff
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Had an AC in the room which was very helpful as the days we stayed were quite hot. The location is next to a bus and close to the S-bahn station. Supermarkets, apotheke, and public park are at walking distance. The kiosk for snacks and souvenirs is especially helpful. All in all, a good value for money hotel.

    Stayed in June 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    Hotel Parking was small area because of the construction near the hotel, they have Parking lot in front of the hotel and have to cross two roads for that and have take coin every time from the reception for the automatic gate to take your car .

    The room was nice and comfortable

    Stayed in March 2023

  • Reviewed: 8 February 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    facilities are quite old, carpets has lots of stains, better clean or change

    friendly staff

    Stayed in February 2023

  • Reviewed: 7 February 2023

    8.0
    Great stay, not so great wifi
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The internet/wifi is not even close to satisfactory quality and speed. For business travel, this was rather disappointing.

    I loved how helpful the staff was and the food was actually great, the rooms have everything needed and everyone is very friendly.

    Stayed in February 2023

  • Reviewed: 17 November 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    very good breakfast

    Stayed in November 2022

  • Reviewed: 20 May 2022

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Comfort Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The location!!!

    Very friendly and helpful staff

    Stayed in May 2022

  • Reviewed: 17 March 2022

    7.0
    Good
    • Business trip
    • Solo traveller
    • Executive King Room
    • Stayed 2 nights

    Parking costs where extremly high 40 euro per night

    Room was nice

    Stayed in March 2022

  • Reviewed: 22 August 2021

    9.0
    Clean rooms, friendly and accommodating staff
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Coffee machine located where there are no power outlets.

    Early check in request was granted, room was prepared with adjoining door already open for family use. Staff were all very helpful in the restaurant and reception. Excellent service.

    Stayed in August 2021

  • Reviewed: 3 March 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is in a good location. The rooms are clean and nicely furnished. The staff is very friendly and always ready to help. I would especially like to praise the girl at the reception who speaks Croatian. In addition to being professional, she gave us useful advice regarding our stay in Offenbach and Frankfurt.

    Stayed in March 2024

  • Reviewed: 31 October 2023

    6.0
    Good place to stay, but not so good during winter.
    • Leisure trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was cold and there is no notmal possibility to make it warm enough. My wife had to use extra bed cover since regular blanket was not enough due to temperature in the room. Outside you can hear airplanes loud enough, but didn’t bothered me during a night. Arrival by car was not convenient due to construction site and since hotel parking lot is located on opposite side of the road.

    Personal were very friendly. Room was clean. Great breakfast.

    Stayed in October 2023

  • Reviewed: 25 June 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted via mobile

    My deluxe room was pleasant. It was clean. And had more than I required.

    Stayed in June 2023

  • Reviewed: 12 March 2023

    6.0
    For the price the facility was okay
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    not enough towels in bathroom

    coffee machine in room. clean room

    Stayed in March 2023

  • Reviewed: 2 December 2022

    4.0
    Disappointing
    • Business trip
    • Group
    • Comfort Double Room
    • Stayed 4 nights

    The room was too hot and when I opened the window the noise of the traffic kept me awake. It caused the whole trip to be very tiring as I could not get adequate rest.

    The staff are excellent. Breakfast was also very good and the room facilities were fine.

    Stayed in December 2022

  • Reviewed: 13 December 2021

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights

    Very poor dealing & rude attitude of One of the receptionist; who has on desk (8,9Dec21); totally disappointed. Such personals to be trained properly in order to avoid similar incidents. Recommending that lady to send for a proper training; to properly understand the good way of customer handling!.

    The reception desk on 6,7,8 Dec21 was treated very politely & is appreciated; including the restaurant staff.

    Stayed in December 2021

  • Reviewed: 23 October 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Comfort Single Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 10 June 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: 6 March 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: 7 February 2023

    8.0
    Nice hotel with quick access to the city via S-Bahn
    • Business trip
    • Solo traveller
    • Business Double Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2023

Showing 1 – 25

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