Präsident-Krahn-Str. 13, Altona-Nord, 22765 Hamburg, Germany
#202 of 361 hotels in Hamburg
Guests' ChoiceBased on 67 hotel reviews
7.7Cleanliness
8.4
Comfort
8.0
Location
8.8
Facilities
7.8
Staff
8.7
Value for money
7.7
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 5 May 2024
Yance
IndonesiaThere was a cleaner lady who prohibited us to hang the "do not disturb" sign.
Location. Early check in allowed for us who had just finished traveling with a night train.
Stayed in April 2024
Reviewed: 2 February 2024
Georgios
GermanyPoor soundproofing Expensive for its category
Clean room without odours Central location Mini bar Parking
Stayed in January 2024
Reviewed: 20 January 2024
Andreas
GermanyRooms are much smaller than shown on the pictures. Specially the single rooms are quite small.
Breakfast is nice. Reception very friendly.
Stayed in January 2024
Reviewed: 12 November 2023
Horst
Germanynothing...
breakfast was very nice... rooms quiet - everything fine
Stayed in November 2023
Reviewed: 10 October 2023
Mueller
CanadaNothing
The breakfast was great, and so was the staff. Location is great right by the train station Altona. Also the room was nice and large ,with a double couch.
Stayed in October 2023
Reviewed: 20 September 2023
Laurie
CanadaThe room was pretty small. Luckily we were only staying one night.
The breakfast was AMAZING. So many choices, hot food, cold food, fruit, nuts, yogurt, cold meats and cheeses, fresh coffee/cappachino, etc, juices, etc. etc. The breakfast completely exceeded my expectations.
Stayed in September 2023
Reviewed: 11 August 2023
Francesca
SwitzerlandAbsence of cleaning the room during 3 days of stay
Baby bed available
Stayed in August 2023
Reviewed: 9 July 2023
Mchernandez
GermanyWell equipped room, cosy bed
Stayed in July 2023
Reviewed: 1 May 2023
Paweł
PolandPersonel doesnt speak in english only german language.
Near centrum, good localization, rooms was very clear, breakfast was tasty.
Stayed in April 2023
Reviewed: 4 April 2023
Panteleimon
United Kingdomworth paying more for the larger rooms
Stayed in March 2023
Reviewed: 18 December 2022
Michael
Switzerlandlocation next to the train station with noise all night long. facilities desperately needs an update.
nice staff, good breakfast
Stayed in December 2022
Reviewed: 24 September 2022
Maureen
United KingdomWi- Fi intermittent on my room on fourth floor
Loved how pleasant it was and the wonderful location. The young men ( Michael and T) on the front desk were very courteous and helpful.
Stayed in September 2022
Reviewed: 4 September 2022
Beguin
SwedenNothing to complain.
The location is very convenient as the hotel is next to the train station.
Stayed in September 2022
Reviewed: 29 April 2022
Harshal
United KingdomAll good, nothing
Very good location, Close to Train station and Bus station
Stayed in April 2022
Reviewed: 6 April 2022
Hans
IrelandNight concierge tried to lecture me about German laws and mask mandate
The room was clean and comfortable. The hotel is very close to the Altona train station.
Stayed in April 2022
Reviewed: 3 December 2021
Jacqueline
United Kingdomlocation was very convenient. we were given an upgraded room which was very spacious. hotel is very clean and breakfast was good value for money. staff were very helpful and friendly.
Stayed in December 2021
Reviewed: 26 November 2021
Roland
NetherlandsThere was bread with fungus at the breakfast. That means it was pretty old....
Very clean and nice room. Clear instructions. Very helpful staf..
Stayed in November 2021
Reviewed: 25 July 2021
Bernd
FranceBreakfast is way too expensive and its organisation is more fitting for military baracks than for a hotel. And 09h45 you're 'kindly' asked to finish. Totally unacceptable!
The location is great.
Stayed in July 2021
Reviewed: 28 March 2024
Michiyasu
GermanyA reception person attended my partner, who was feel a bit not good at the moment of check-in, kindly arranged a room even before the official check-in hour. thank you very much for your flexibility and hospitality! our trip after then went super as planned to enjoy Hamburg! Not only him but the other staff in frühstück were also beautifully attendfull. nice team.
Stayed in March 2024
Reviewed: 5 March 2024
Adnan
PakistanDirty & stinking rooms Looks like carpets haven’t been cleaned for ages
Location & efficient staff
Stayed in March 2024
Reviewed: 21 February 2024
Anne-sophie
FranceThe breakfast is amaizing
Stayed in February 2024
Reviewed: 27 December 2023
Faavae
New Zealandlack of facilities
location
Stayed in November 2023
Reviewed: 20 November 2023
Ivanov
EstoniaAlles gut, sauber.
Stayed in November 2023
Reviewed: 6 November 2023
Lyndsey
AustraliaRooms a little small Everything else was great
The sauna and spa Early check in Great location Price
Stayed in October 2023
Showing 1 – 25
Toulouse, France
Tolo, Greece
Dubai, UAE
Hostinné, Czech Republic
Sankt Ulrich am Pillersee, Austria
Americana, Brazil
Sanya, China
London, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content