We were offered an online check in, we were used and checked in at the hotel with a QR code. That was easy and fast. I even asked a worker at the reception if we needed to pay, and he said we pay when we check out. However at the same evening I received I found a letter in my room which said there was a problem with our check in and the hotel policy and I should address it the next time I’m at the reception, which is did. The lady at the reception explained to me that the hotel policy requires paying at the check in and i should pay now. I paid of course, I mean it did matter to me if I pay now or at the check out, but it really left me questioned what is the point of the online check in. If the hotel policy really required me paying at the beginning how did I get the key for my room at the check-in-kiosk. Why it didn’t say there please pay to get the key. So I really hope it wasn’t because I have other nationality and they had a suspicion whether I’m gonna pay or not. The resting room in the sauna isn’t well isolated. One hears many noises from outside, people are loud (which is of course is not hotels fault). But I believe a light music in the rest room could change a lot to the positive.

The property has a really good location in an amazing district. The city center is very good approachable within only 30 mins (15 mins walk and 15 mins subway). The hotel has a very nice bar and a restaurant with a delicious food. The stuff at the bar and in the restaurant are very polite and most helpful. We were placed at the restaurant without a reservation and we enjoyed how funny and comfortable our waitress was. The hotel has also a spa zone with saunas which we used every evening. The room was big (we were 3) with very comfortable beds. It was really clean and stylish. We enjoyed staying in our room, even ordered room service (fee is 5€ which is okay). The bathroom is spacious and clean

Stayed in March 2024

Great sauna complex, very helpful and friendly staff. Recommended!

Stayed in February 2024

Really helpful staff

Stayed in August 2023

When I asked during the booking that we were assigned a quiet room, the only answer was that I could pay 15 euros per night for an upgrade. This is very poor customer service - just assign us a room away from the main road (which you did not do), which should not come at extra cost. Also, the prices overall were a bit too steep. Yes, this is a very good hotel and a very good breakfast but for the prices charged I would have expected both to be great/exceptional.

The room was very spacious, the bathroom was fairly large too and the bed was very comfortable. The breakfast was also of very good quality and had a good range of options. Good location, close to some grocery shopping (a Lidl is very close by) and with good connection to the airport (busses leave right outside the hotel).

Stayed in July 2023

Nothing

Clean and spacious rooms. Nice breakfast. Good value for money.

Stayed in May 2023

We had a comfort room, it turned out all of these were facing the noisy street outside. Could not keep window open due to noise. It was very hot, AC was only working on full power or not, so it was not a pleasant night. I ordered a single room for our son, but he was given a double room and I had to pay for a double room for him, as they told me it was the same price for both. Strange, and expensive enough for two rooms towards the street. Expencive restaurant.

Clean hotel, good beds. Relatively close to the airport.

Stayed in July 2023

nothing

very neat, great breakfast, friendly staff

Stayed in December 2022

internet kept disconnecting in my room

good staff

Stayed in October 2022

Nothing.

The room was amazing and the staff offered excellent service.

Stayed in September 2022

a bit too far from city center

great building, great staff, personalized parking with name tag if prebooked in advance

Stayed in June 2022

The wellness was nice, and we had a very good wellness massage from a very nice lady.

Stayed in March 2022

room were cold, only one heater witch was set to zero

nice and clean

Stayed in March 2022

We had twice dinner at the best western and it would be nice to have a bit more choice. Perhaps some small dishes/salad on the menu would be good for a small appetite

Breakfast was good but one has to arrive fairly early otherwise the best bread or croissants have been already eaten.

Stayed in January 2022

Surface areas are on the small side, the room, the bathroom, the gym, the sauna, the lobby. But it's obviously due to the relatively old architecture of the building, so cannot blame the hotel for that.

Competitive prices compared to other hotels in Hamburg (most things are expensive there), mainly because of the distance to the city center. Not a big problem if you drive a car, there is parking available at the site for a small fee. The service was good, the room was clean, the bathroom was small but nice. Everything as supposed to be. I found the little coffee machine in room quite useful too.

Stayed in January 2022

For a “premier” hotel, lousy Wi-Fi, inadequate coffee supplies, poor parking facilities.

Clean, comfortable and well located.

Stayed in August 2021

hair was in our bathroom sink and the shower didn't drain very well. Coffee machine was set up next to no power point so we had to move the machine into the bathroom to use it

Bed was extremely comfortable with lovely fresh linen. I had requested a "romantic" arrival as we were traveling on our honeymoon, we arrived to a gorgeous note from the hotel staff and a bottle of bubbles in our room, complete with fake rose petals on our bed:) Quite romantic indeed! We used the sauna both days and loved it, was a very clean and sterile area, you just need to book your slot in advance! Bath robes and towels included!

Stayed in August 2021

No air conditioner, or system

Stayed in July 2023

The breakfast cost was 22 euros per day, and the options were very limited. So interms of value for money, not so acceptable.

The staff was so kind and helpful. the room was clean when i checked in.

Stayed in July 2023

The breakfast can get a bit crowded during rush hour.

Very clean, friendly staff, nice breakfast, only 10-15 min from the airport by public bus

Stayed in June 2023

Brekfast is very good and fresh

Stayed in April 2023

nothing

everything

Stayed in June 2023

n/a

Good breakfast with plenty of choice. Great sized and clean rooms. Friendly and helpful staff.

Stayed in May 2023

poor wifi, dated rooms, finicky staff

breakfast was ok. liked the size of the bed

Stayed in September 2022

Room not serviced at all first two days and hardly the remaining days, except to put sweets on bed. Never enough hooks/rails for towels to dry properly.

Architecturally interesting building with good size room and all necessities like safe, coffee station and stocked mini bar. I wanted to be in that area for a particular reason, but it is far from downtown and even the bus 19 stop is a 10-minute walk away. Did not try the breakfast as for much less than Eur 20 you can get a good breakfast elsewhere.

Stayed in June 2022