I stayed here previously too but I think this time they took me for granted and gave me bad room. First they assigned me a room which has shared kitchen. When I requested them to provide another roon, then they have given another room at 4th floor with individual kitchen but not upto the mark.

The location of the hotel

Stayed in January 2024

Drug addicts at the front door

Great beds

Stayed in February 2024

At arrival people were doing hard core drugs in the stairs. They were "kain" to let us through, but it was definitely shocking and uncomfortable.

The room was ok.

Stayed in December 2023

Homeless person slept next to the front door

Localisation was perfect.

Stayed in December 2023

Great location, near the train station

Stayed in December 2023

The internet was useless. Kept disconnecting. Was like in the 90s with connection. One minute there is internet next you are offline. There wasn't any lift. Carrying all the staff to the 4th floor up and down is not easy. The cleaning was kind of ok but some the surfaces were dusty. And there were some cutlery and plates a knife to be able to cut things would be useful.

Ease of access to Metro

Stayed in August 2023

I was met at the doorstep of the facility by beggars, people sleeping rough and an individual doing drugs (needle and all) in just 3 nights of my stay. All these individuals were very respectful and just chilled, however you get a sense of unsafety. The room was mostly silent, except for an intermittent ringing alarm that came from outside and would go off for like 1min at the most random hours of day and night. Check in, check out and breakfast are all done at a hotel across the street; it's a very short walk (less than 1min), but given the area it may not always feel like a safe walk.

After reading the reviews, I had armed myself with sleeping mask and earplugs, however I was luckily given a room overseeing an internal courtyard, which turned out to be very silent most of the time. Metro and central train station in immediate proximity. Area with restaurants (e.g. Turkish grills) open until very late. Breakfast is only 9€ and it's a very generous continental-style buffet.

Stayed in July 2023

Room was noisy as it was on the ground floor.

Cleannesses. Value for money. Check out time

Stayed in July 2023

A lot of homeless people in this area, one was even resting on the stairs at the entrance of the building. Despite being an excellent place, it gives you a feeling of insecurity. Elevator did not work, which is annoying if you're on 5th floor.

The family room 5a is a spacious clean appartment with 3 double beds and two bathrooms. Very clean. Easily fit 6 people. Very nice view

Stayed in July 2023

Lift still not working! Noisey neighbourhood lots of noise at night from the local “riff raff” Not a great neighbourhood.

Good Proximity to the train station!

Stayed in May 2023

We wanted the kitchen, and it wasn't worth it because they blocked the plumbing with a piece of metal, which we tried to remove unsuccessfully so we could wash the dishes. We had to use the bathroom to clean everything. The tiles on the floor in the bathroom were broken, and the floor in the apartment was uneven.

Location was good and beds were confortable

Stayed in April 2023

This review has been hidden because it doesn't meet our guidelines.

Ok

Good

Stayed in August 2022

The equipment in the kitchen could have been a little more extensive. For instance, the gas burners didn't work and one electric burner didn't work either. Furthermore, there were barely any glasses, cups, etc. and no spatulas etc. It's not suitable to cook and barely even enough to cook breakfast.

Simple but nice apartment. Nice beds, big bathrooms and a spacious apartment overall. We were able to check in earlier than 15:00, which was nice.

Stayed in July 2022

Have to wait until 3pm to get the room. Not flexible.

Accessibility, quiet, near central station, feels like home.

Stayed in May 2022

The neighbourhood - challenging. Drug addicts and prostitutes are common thing, not to mention local alcoholics. This explains massive car parking prices in nearby parking areas. The room pictures and actual rooms are two different things. The room was way smaller and different that you could expect, clean though.

It was way better than you could expect after reading google reviews. Nothing unpleasant at all. If it is for one night, not a bad option considering the prices in Hambourg.

Stayed in December 2021

The phone to open the door does not work, if you order food at home you have to go down to the low beach and look for it, and the elevator does not work, it touches downstairs and stairs I did not like that

I liked that it is very clean

Stayed in December 2021

No parking

Well Located and a lot of space but noisy Hotel has no parking although it claims to get one Kitchen is almost empty Cleaning could be better No lift, only one key

Stayed in August 2021

Not to bad

Stayed in August 2021

5 steep stairs without an elevator. There is no hint of this on Acora's website on Booking.com and the receptionist at Hotel Graf Moltke - where we had to fetch the key - did not warn us of this. So when we entered the annex with the apartment we found an elevator shaft with doors, but no elevator inside. I thus had to go back to the reception. Acora promies a reception opened 24/7 with multilingual staff, but the receptionist spoke no English and only poor German (as did the other 3 staff of the reception I contacted at and after our stay). After some time we could make the receptionist understand our problem an he promised to send someone to help us carry the luggage up the stairs. However, we had to wait another 20 minutes untill the help arrived. He spoke neither English nor German, but luckily I though of checking again with the receptionist if we would also get help to carry the luggage downstairs the next morning. After another difficult cominication it turned out that such help was impossible. We thus had to in a hurry select all the things - medication and others - we needed during the night and repack in a big bag that I would be able to carry down myself. Only after that was it possible for us - with help to carry upstairs - to reach our rentred room. In all with more than an hours delay so we got there around 23 at night and had to get up extra extra early to again pack our suitcases left behind the reception of Hotel Graf Moltke. And we had an uncomfrotable stay in the room, as we had still forgotten some thiings we wanted, though not essential enough for me to get down to the reception again at midnight. In the hurried repacking in the morning of 17/4 I also forgot a fleece jacket. My own fault but I would not have lost it, if Acora had provided the necessary elevator. In all Acora's presentation on booking.com is a fraud. I thefeore want Acora to refund me 50 Euros, with a responsibility for Booking.com to help me to get the...

The room itself was OK

Stayed in April 2024

There is an partition which is not as comfortable, but no need to worry about. It is better to go around insted of going under (i hit my head :-D) On the other hand it is nice because it partially separate bedroom from living room.

Balcony

Stayed in March 2024

The Wi-Fi password wasn’t provided

Really clean

Stayed in April 2024

Nothing

The location is perfect

Stayed in January 2024

The location, it’s in a very intimidating area with lots of homeless and gangs of men hanging around. The property itself smells of cigarettes smoke as well as the whole building

Nothing at all

Stayed in March 2024