Neither me nor my partner had a good night sleep. Something with the bed that felt uncomfortable. Also make sure to order a table for dinner because there is nothing in the close walking distance.

Excellent staff, welcomed us with sparkling wine and all the needed information.

Stayed in February 2024

nothing

everything

Stayed in November 2023

Great service from the employees

Stayed in November 2023

Beautiful facilities, very nice staff

Stayed in September 2023

Nice and cozy surroundings in Flensburg and Restaurants and SPA was fine. The Staff was extremely nice, helpful and service very minded

Stayed in October 2023

Nothing.

Room perfect : Cleanliness perfect : Location Perfect : Breakfast and dinner perfect : SPA Perfect : Parking Perfect : And finally the staff are absolutely OUTSTANDING , So welcoming and friendly without being snooty. Just like family.

Stayed in October 2023

The hotel was superb. The majority of the staff really wanted to fullfill all requests. All in all this was a 5* stay. Look forward to return.

Stayed in September 2023

In the spa area it’s missing the wow effect, while the pool has the view the spa was a bit underwhelming

Super clean and very cozy! Great room and a pretty cool pool & restaurant

Stayed in September 2023

Service was a little slow on Saturday night, took 1hr to get a soup starter and a main meal. We had to ask for more drinks and bread.

The Breakfast had a large and comprehensive choice. Staff were knowledgeable and willing to help. Food was exceptional quality

Stayed in August 2023

Gym is too much focused on boxing

Super concept! Very clean! Very friendly! Good Food! Bravo!

Stayed in August 2023

The gym could have had a treadmill. Buying snacks and small meals at kids spa

Excellent service, great breakfast, fantastic pools and spa area. Children felt very welcome

Stayed in July 2023

Nothing

I liked the sauna world, it is definitely something to experience. Pool area is also excellent. Staff always friendly and helpful. Breakfast and lunch was delicious.

Stayed in June 2023

There is unfortunately much to complain about in this hotel. We had the feeling that it was all about marketing and that the guests did not count. We had booked a junior suite with a garden view, but actually the view was towards an apartment house ( please be honest and state that) The suite was very dark, the bed linen was never changed during our 4 nights, which is totally unacceptable for a 5 star hotel. At the end, it looked like a flea box as the sheets were all crumpled up…. The hotel provided us with 1 bottle of water ( complimentary) for the 4 days which is a joke. The hotel had written us an e- mail that if we did not book one of the restaurants in advance, we could end up with no table. Eventually, we noted that there was plenty of availability for 3 out of the 4 evenings. The only evening that we had not booked was the busy one ( saturday). When we asked at the reception for a booking at James Farmhouse, we were told that the computer is showing ‘’ full’’ and that we should go to the restaurant ourselves and ask there instead. That is what we did and we obtained a table without any problem. So far for the guest service….. We do not recommend the Caesar salad which tasted like in a US fast food…. However, the cherry on the cake was ‘’Das Grace’’, although the food was excellent, the service was something else….I completely agree with one of the reviews stating that the behaviour of the waitresses was ‘’ too much’’. We would call that an ‘uppity behaviour that was perceived as unpleasant’. All in all a bad experience for such high expectations. What a pity!!!

The pool when there are no water aerobics The breakfast( unbeatable) The homemade chocolate ice- cream Most of the staff ( except for ‘das Grace’)was very friendly and nice

Stayed in May 2023

The staff at the bar 'The Lion' was not service minded - we ended up sitting without drinks for approx. 30mins. After finishing our round of drinks, we waited 5-10mins - nobody came to ask if we were good or wanted something more. Then for like 15-20mins we were trying to make discrete contact with the waiters going around the bar - nobody as much as looked at us. Also, we noticed other tables getting a small snack served with their drinks. Even though we were there for several hours and ordered several rounds of drinks, we didn't get any. Very unfortunately experience, as the staff in general as so excellent. But this was not the case at The Lion for drinks that night. Also, car parking was not included in the stay. For the price of the stay, I do not understand that this is something you need be charged extra 15 euros a day for. This is the justification for scoring value for money a bit lower.

Excellent and service minded staff in general. The rooms were spacious, nice and modern. The bed was very comfortable. The Spa was also great and both pools indoor and outdoor and Saunas. Location of the hotel is with a view of the fjord so that is also perfect. Absolutely amazing food. The breakfast is amazing, there is anything you can wish for. We tried some of different restaurants and were very pleased with all the food and wine in general. In all, almost a perfect stay!

Stayed in April 2023

The surroundings are not so exciting.

This is an absolute gem and treat. Highly recommend it for a couple getaway. The Minota restaurant was exceptional, service and food. The service is outstanding in general.

Stayed in October 2022

The "Urban Cozy with Marina View" simply had no arena view (see photos). The steam room was out of action.

Almost everything. I have simply never experience such wonderful levels of service in my 10 year time in Germany. Superb.

Stayed in October 2022

A bit far from town, access road is a bit confusing and small,

Great breakfast, friendly and helpful staff, great dinner, nice marina in front of hotel, design, nice carpark

Stayed in September 2022

this is one of the finest hotels we have ever stayed in and we travel a lot. the staff, the room, the bed, the restaurant- all were perfect. Bravo!

Stayed in September 2022

Clean modern and friendly staff

Stayed in August 2022

The gym coups have more cardio machines but maybe I just didn’t see them.

staff were fantastic and hands on. the room was brilliant, all new, good equipment in the mini bar, I did miss some slippers and laundry service bag though. The beds were fantastic. Food was good. The service staff in the bar was super enthusiastic and attentive.

Stayed in July 2022

Nothing and I've been traveling across the globe

Excellent trained staff that creates that "extra feeling". Well done.

Stayed in July 2022

Everything is perfect

This is a fantastic hotel, everything here is 5 star, the rooms, facilities, food, staff etc. Thank you for a very nice stay and will be back

Stayed in July 2022

The “small” room we booked was still spacious and lovely, only had one design quirk of part of skylight/windows had no covering or shade, so we had to really improvise to block light.

Everything was great as we splurged for a night after a long day cycle touring. The roof pool, staff, and room quality were all excellent and hotel has great character. Fantastic breakfast. Great bicycle parking in the hotel too!

Stayed in July 2022

very relaxing. amazing breakfast and restaurants. great spa and pool facilities. excellent choice for couples

Stayed in July 2022