Rothenbaumchaussee 10, Rothenbaum, 20148 Hamburg, Germany
#17 of 361 hotels in Hamburg
Guests' ChoiceBased on 329 hotel reviews
8.8Cleanliness
9.4
Comfort
9.4
Location
9.2
Facilities
9.0
Staff
9.3
Value for money
8.2
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 8 May 2024
Diana
GermanyI was only disappointed by the coffee at breakfast. For such a fenomenal hotel, getting a machine cappuccino that was also bitter felt just really sad.
Location is spectacular, really beautiful, clean hotel. Even the white carpet was perfectly white :)
Stayed in May 2024
Reviewed: 30 April 2024
Oleg
RussiaNothing
The location - Neighbourhood around the hotel is very cozy. The hotel itself - rather beautiful and comfortable. Breakfast starts at 6:15.
Stayed in April 2024
Reviewed: 29 April 2024
Barry
IrelandSpa - Rooftop Bar - Breakfast - Staff
Stayed in April 2024
Reviewed: 26 April 2024
Charles
United KingdomRoom was very clean as well as the bathroom and all the facilities worked. Breakfast was excellent as the eggs and bacon were freshly made. All the inhouse Restraunts were excelent as was the staff who were very attentive as was the Bar staff.
Stayed in April 2024
Reviewed: 21 April 2024
Gwendolen
FranceBreakfast is a bit basic without many veggie options. It’s on the pricier side for Hamburg but worth it if you want an oasis of calm in a large and busy city.
An extremely relaxing hotel, the spa is very nice and never particularly full. Massive rooms with soft lighting and large windows. Comfy, helpful staff
Stayed in April 2024
Reviewed: 24 March 2024
Niels
CanadaThe overall service was perfect. Everything went very smooth.
Stayed in March 2024
Reviewed: 26 February 2024
Alexander
GermanyEverything was perfect 👌
Perfect break away for my birthday
Stayed in February 2024
Reviewed: 24 February 2024
Petteri
FinlandSauna was not open for very long
Very stylish and nice
Stayed in January 2024
Reviewed: 23 February 2024
Jenny
LuxembourgThe facilities were excellent and wide.
Stayed in January 2024
Reviewed: 17 February 2024
Michael
IrelandDue to its popularity it can get very busy to be served in the lobby. Staff are excellent & service is fast.
The property is in a great location very spacious & very clean.
Stayed in February 2024
Reviewed: 29 January 2024
Matan
IsraelThe fact that the breakfast is in the room is actually a downside for me, I would definitely prefer to go down for a restaurent. The food itself was really good anyway. The varaity was fine, not exceptional.
Almost everything, especially the spa facilities were great.
Stayed in December 2023
Reviewed: 22 January 2024
Saied
United KingdomBeen there before
Just perfect
Stayed in January 2024
Reviewed: 18 December 2023
Arild
NorwayBreakfast could improve
Sauna
Stayed in December 2023
Reviewed: 10 December 2023
Saied
United KingdomNothing really but if they could service the back lobby with drink
Being so big
Stayed in December 2023
Reviewed: 8 December 2023
Henry
United KingdomNothing fancy or extraneous, just a high quality conventional hotel, professional/friendly staff, very clean, excellent location (fringed by parks/greenery) and an outrageously good breakfast.
Stayed in December 2023
Reviewed: 28 November 2023
שי
IsraelLarge room and bathroom. Very clean. Very well maintained. Gym was small but well equipped. Beautiful swimming pool.
Stayed in November 2023
Reviewed: 1 November 2023
John
PortugalI have a bit of trouble with the bird cage. The birds are virtually invisible because outside their home is all the greenery they probably would love to sit in instead of the bare cage the live in. Not fair and an outdated idea.
The Elysee is a wonderful hotel. Management thought of absolutely everything one could wish. From the size of the corridors to the comfort of the room. Every thing is super clean, generous and quiet. On rainy days the red awning on the windows make the room glow rather than looking gloomy. All 3 restaurants have perfect staff and wonderful food. The bar and cafe area near reception is wonderful as well.
Stayed in October 2023
Reviewed: 1 November 2023
Jerry
United StatesService in the lobby cafe was a bit lacking.
An exciting stay in the area first time in Europe .
Stayed in October 2023
Reviewed: 21 October 2023
Nadia
AustraliaGreat breakfast ambience and location. Large rooms
Stayed in October 2023
Reviewed: 7 October 2023
Robert
GermanyThe price for one night is unfortunately to high.
Stayed in September 2023
Reviewed: 7 October 2023
Ritadelphind
NetherlandsNice spacious rooms that were clean and tidy. The pool and sauna area were also very nice. Close to public transport for travel into the city centre and conference halls.
Stayed in October 2023
Reviewed: 7 October 2023
Ana
IrelandThere was nothing I didn't like.
Quiet surroundings: I slept most nights with the window open! A very comfortable bed, great pool and saunas, great breakfast selection.
Stayed in October 2023
Reviewed: 6 October 2023
Andreea
RomaniaEverything was amazing, close to city center, spatious room, relaxing spa zone, various breakfast, great services
Stayed in October 2023
Reviewed: 6 October 2023
Ann
AustraliaClean. Large rooms pleasant atmosphere. Good restaurants Helpful staff
Stayed in October 2023
Garda, Italy
Pontinia, Italy
Chiang Mai, Thailand
Carrum Downs, Australia
Göhren-Lebbin, Germany
Orewa, New Zealand
Keflavík, Iceland
Manaus, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content