Hansestr. 3, St Lorenz, 23558 Lübeck, Germany
#43 of 51 hotels in Lübeck
Guests' ChoiceBased on 163 hotel reviews
7.4Cleanliness
7.9
Comfort
7.6
Location
8.7
Facilities
7.4
Staff
8.4
Value for money
7.3
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Per
SwedenExpensive breakfast
Stayed in May 2024
Reviewed: 3 May 2024
Mateusz
PolandVery poor breakfast.
Staff
Stayed in May 2024
Reviewed: 15 January 2024
Theresa
DenmarkIt was a good hotel near the city center. There is a waterbottle in the room that you can fill up with water in the hall.
Stayed in December 2023
Reviewed: 22 December 2023
Tomas
SwedenThe carpet in the room seemed a bit dirty.
Good breakfast Nice staff Good location Quiet
Stayed in December 2023
Reviewed: 3 December 2023
Wiesław
PolandPrice EUR 20.00of breakfast not acceptable. Too expensive, not worth to pay for such poor selection. I was warned by my colleague who tried to take breakfast in the Mercury hotel some month ago.
Location and staff
Stayed in October 2023
Reviewed: 13 November 2023
Paul
United KingdomEverything fine no problems
Stayed in November 2023
Reviewed: 19 October 2023
Mt
NetherlandsParking places is an issue. Choice of restaurants in the vicinity is limited
Room, breakfast and location is satisfactory.
Stayed in September 2023
Reviewed: 13 October 2023
Anda_limo
ItalyParcheggio molto stretto e molto caro
Central position. Good breakfast
Stayed in October 2023
Reviewed: 22 September 2023
Mary
SwitzerlandA small fridge in the room would have been appreciate it.
It was very close to the main train station and the room was clean and quiet.
Stayed in September 2023
Reviewed: 20 September 2023
Alexander
NetherlandsHotel was not the most modern building and some areas could appreciate some modernatization.
Staff was super friendly and helpful - we forgot our phone in the safe, The manager called us and sent the phone by post to our home address.
Stayed in August 2023
Reviewed: 11 September 2023
Mikhail
RussiaSad room.
We booked this hotel solely because of its proximity to the train station.
Stayed in August 2023
Reviewed: 29 August 2023
Simone
ItalyVery good location
Stayed in August 2023
Reviewed: 19 August 2023
Daniel
DenmarkBreakfast was really good.
Stayed in July 2023
Reviewed: 15 August 2023
Anastasiia
NetherlandsToo noisy even in the night time (street view room), breakfast is too expensive
Very good location, cozy and spacious room with everything you might need. Parking in front of the hotel was free (but can not be booked in advance)
Stayed in August 2023
Reviewed: 12 August 2023
Alexandra
GermanyNot all employees are equally friendly. My son's bed had what looked like several small blood stains. No fridge in the room. The interior of the hotel has the old German charm of the 90s. Very expensive, value for money not great.
Very good location between railroad station and old town/Holstentor. Comfortable beds, good sized rooms, nice breakfast.
Stayed in August 2023
Reviewed: 2 August 2023
Frida
NorwayThe bottle in the room - meant for filling with water at the hotel, smelled really bad and had not been washed. A few other minor cleaning issues, but all good other than that.
Good location and value for money, large and nice room
Stayed in July 2023
Reviewed: 1 August 2023
Ajaykumar
NetherlandsThe room was a bit tight. There is a flight of stairs that I had to lift my heavy luggage at entrance as well as at the floor. Some kind of Ramp just 9-12 inches wide could help.
Stayed in July 2023
Reviewed: 1 August 2023
Sanna
FinlandClean and nice hotel. We didn’t eat breakfest.
Stayed in July 2023
Reviewed: 27 June 2023
Elin
SwedenBreakfast was good but very expensive
Stayed in June 2023
Reviewed: 11 June 2023
Jieqiong
Germanythe light in the bathroom is not very good and it is not in the city center, you need to walk a few minutes.But the whole city is not very big, so it is ok
it is quite and very near to the train station.
Stayed in May 2023
Reviewed: 3 June 2023
John
United KingdomStayed only one night, really good hotel centrally situated. Very comfortable bed. Staff very informative.
Stayed in June 2023
Reviewed: 30 May 2023
John
GermanyThe location and the fact that everything necessary was provided.
Stayed in May 2023
Reviewed: 30 May 2023
Yuen
Hong KongIt's a bit pricey as it's just a room and bed but nothing more.
The location is very good, just a few minutes walk from the main train station and maybe 10 minutes walk to the city centre. Room size is optimal.
Stayed in May 2023
Reviewed: 13 May 2023
Meinolfus
United KingdomVery steep stairs without lift at entrance. Had to pre-book time slot for breakfast on the previous evening. Overall, sadly, noticibly less favourable cost-benefit ratio then before (then: Excelsior)
Location.
Stayed in May 2023
Jarque de la Val, Spain
Jūrmala, Latvia
Daytona Beach, USA
Albertville, USA
Rīga, Latvia
Cullman, USA
Hanoi, Vietnam
Saint-Philibert, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content