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Reviews of Hotel Gerhard This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Pillenreuther Straße 144, Mitte, 90459 Nürnberg, Germany

#116 of 126 hotels in Nürnberg

Guests' Choice

Review score

Based on 49 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    6.9

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    6.6

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 9 May 2024

    6.0
    ok stay, practical, breakfast is good and decent, seperate building isn't great
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    can't decide on which room in the building in the back, great if one is going by car, but not so practical if one is getting breakfast

    too expensive during this time, and difficult to know if one books the rooms behind the hotel in a different building then the main building. no elevator is a point i could see peope having a problem with

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Positive in general
    • Business trip
    • Group
    • Twin Room
    • Stayed 3 nights

    A bathroom was a little bit small. Besides when I asked for plant milk at breakfast the woman didn't understand it (not speaking English) so I didn't get it.

    There was a helpful and kind receptionist who was speaking English very well. The location was great, close to the underground and the old town. The breakfast was fine, with enough options of meats, cheese, and fruits.

    Stayed in April 2024

  • Reviewed: 5 March 2024

    8.0
    Very friendly and helpful staff. Rooms were cleaned every day.
    • Business trip
    • Group
    • Economy Single Room
    • Stayed 5 nights

    Breakfast was sufficient, matching to the level of accomodation.

    Stayed in March 2024

  • Reviewed: 3 February 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights
    • Submitted via mobile

    room service

    Great location u bahn next toi it

    Stayed in February 2024

  • Reviewed: 27 November 2023

    8.0
    Would stay again for this price.. just not in summer
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    No air conditioning. Was not required but I imagine with the summers getting warmer it might be an issue. Breakfast was simple, nothing fancy. Its about 4 train stops into central/old Nuremberg with plenty of fancier food options.

    Looks like I got a new room. Bathroom was spotless. Excellent firm mattress ( I don't like the fancy softer ones). Close (2 train stops) to conference and the train was every few minutes

    Stayed in October 2023

  • Reviewed: 6 June 2023

    7.0
    Small room with breakfast included
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights

    Since the window overlooks the road, it is quite noisy at night and difficult to sleep with window open. I have found a web on a bedside lamp. The pillows are so soft that they dissolve under the head.

    Vending machine with beer near a hotel entrance though we didn't try it. Parking space for cars. Shutters on the window keep room dim during the day.

    Stayed in June 2023

  • Reviewed: 6 March 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 5 nights

    i arrived on time as mentioned in my reservation but the hotel was closed I had to wait outside till they come around 40 min and he said that he didn't see me. the staff is not supportive I asked to book a taxi early in the morning ( at 6 am ) but when I woke up the reception was closed, breakfast was supposed to be open from 7 till 10 I went at around 9 it was almost over and they didn't refill it

    location is perfect , Wifi is amazing

    Stayed in March 2023

  • Reviewed: 4 March 2023

    6.0
    Business trip with my father and my son...nice saty at that hotel
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights

    Price could have been better...the elevator is a dino lol

    Location is great as you have the Ubahn just nextdoor....though not much around in terms of restaurant supermarket etc... Breakfast is good room a bit small but clean

    Stayed in February 2023

  • Reviewed: 7 February 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights

    I visited the town as exhibitor in exhibition. The hotel location was perfect. Metro 1 minute walk and exhibition hall only 3 stops away.

    Stayed in February 2023

  • Reviewed: 30 September 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast, beds,

    Clean and hot rooms.

    Stayed in September 2022

  • Reviewed: 29 July 2022

    7.0
    love it
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights
    • Submitted via mobile

    not serving dinner

    near to tram

    Stayed in July 2022

  • Reviewed: 12 June 2022

    8.0
    Had stayed there before and would stay there again for Rock im Park.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed was a bit squeaky :) Given the occasion of our stay - Rock im Park -, the breakfast times were a bit early. It seemed that everybody tried to stay in bed as long as possible and went for breakfast at quarter to ten. The breakfast room was very crowded then. But the staff made an effort to still provide enough for everyone. :) thank you

    Stayed in June 2022

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 5 nights

    All was perfect thank you

    Stayed in May 2024

  • Reviewed: 22 April 2024

    5.0
    Expensive, adequate bunk room.
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    More a bunk room than a hotel room. Small but OK for a couple of nights. Bed hard and pillow very thin and uncomfy. Very pricey for what it was IMHO. I think the hotel was using "market flexible" pricing as we were staying for a big exhibition and the hotel was taking advantage of this more than a bit.

    Breakfast good. Close to subway for getting into centre (runs under hotel so odd background rumble from this)

    Stayed in April 2024

  • Reviewed: 4 March 2024

    1.0
    Awful
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    The beds are small the blanket is tiny and I got sick because it didn't cover me, I am 183cm and the blanket didn’t fit me, they did room cleaning but the sheet didn’t change, and when I went to check in I stayed for 2h because the staff was a sleep

    Stayed in March 2024

  • Reviewed: 18 February 2024

    3.0
    Poor
    • Business trip
    • Couple
    • Single Room
    • Stayed 5 nights
    • Submitted via mobile

    Rooms very small breakfast was poor

    Stayed in February 2024

  • Reviewed: 9 February 2024

    1.0
    WORSE EXPERIENCE
    • Business trip
    • Group
    • Single Room
    • Stayed 5 nights

    I recently booked a stay at Hotel Gerhard for almost a week stay, and unfortunately, my boss had an extremely unpleasant experience that compelled me to share our concerns. Upon arrival, the staff at the hotel treated my boss rudely, showing a complete lack of hospitality and professionalism. Despite attempting to address the situation calmly, the response from the hotel employees was far from satisfactory. To make matters worse, my boss was forced to pay for alleged damages that, upon closer inspection, were baseless and unfounded. The hotel staff failed to provide any evidence to support their claim, and it became apparent that this was an attempt to extort money. What shocked us even more was the threat to call the police and evict my boss. Such actions are entirely unacceptable and unprofessional. No guest should feel threatened and unwelcome during their stay. We expected a level of customer service and respect that was sorely lacking at Hotel Gerhard. It's disheartening to see a business engage in such behaviour, and I feel compelled to warn others about our negative experience. We strongly advise potential guests to reconsider booking at Hotel Gerhard, as there are surely better options in the area that prioritize customer satisfaction and ethical business practices.

    Nothing

    Stayed in February 2024

  • Reviewed: 3 February 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Great room, great place for the price. Lovely staff.

    Stayed in February 2024

  • Reviewed: 5 June 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Small but nice room with small fridge. Great buffet breakfast.

    Stayed in June 2023

  • Reviewed: 17 March 2023

    5.0
    Great breakfast, clean facilities, but overpriced.
    • Business trip
    • Group
    • Single Room
    • Stayed 3 nights

    The duvet is tiny. The room is cold during the day (but warmer in the evening). No kettle in the room or even in the shared premises to make yourself a cup of tea after a long day out in the cold.

    Breakfast was great, location is excellent, room was very clean.

    Stayed in March 2023

  • Reviewed: 9 February 2023

    1.0
    Hated the hotel!
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything & see above

    NOTHING! Other than nice people except not nice about check it, There was no phone, teapot or coffee in room & they even locked my door from the outside once. They charged $99 for being 1.5 hrs later than a 11 am checkout. Worst hotel I have ever stayed in including motel 6 in USA!

    Stayed in February 2023

  • Reviewed: 4 February 2023

    5.0
    Keep the general property maintenance and decor fresh
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights
    • Submitted via mobile

    Pillow was way too flat and had to be bunched up even then it was insufficient. Room was not thoroughly cleaned 1 of the days and bathroom was ridiculously small.

    Breakfast was a wide array of good food options

    Stayed in February 2023

  • Reviewed: 12 December 2022

    3.0
    It was dissappointing. The room was cold. Elevator was shaking and too noisy.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    Staff at the reception. Whenever I asked a question (I asked only twice), he came from a back room behind the reception and looked at me with an expression like "what do you want, why are you disturbing me". My question about car park was not taken seriously and he said I can park by the street or across the street, it is fee anyway!

    The lady who is serving breakfast was really nice and smiling :)

    Stayed in December 2022

  • Reviewed: 5 October 2022

    2.0
    Totally ashamed
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Staff is gentle woman, non-English speaking…tough communication toilette with no shampoo or soap items they did not clean properly, no water bottle at arrival, vending machine on the ground selling old water bottles( I had 2 and both with Pet fluffy bottle with no gas inside anymore - maybe 2 years old bottles?) BREAKFAST ORRIBLE! No Staff presence TOTALLY OUT - WHAT A SHAME!

    close to the metro station…

    Stayed in September 2022

Showing 1 – 25

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