I thought the restaurant menu was a little restrictive. Nothing else.

Very good selection of hot and cold food at breakfast. Excellent helpful staff

Stayed in May 2024

Excellent location and accommodation and very helpful staff

Stayed in May 2024

The toilet needed a bit more cleaning due to hard water, but nothing major.

The location is top, the overall decor is dated but really nice and well kept. The breakfast was fantastic. We were very happy that the hotel parking offers electric charging station.

Stayed in April 2024

The don’t make up the room every day. .. just fresh towels.

Excellent location, spa facilities and breakfast.

Stayed in April 2024

The hotel was not busy - the breakfast was less good than on previous occasions that I have stayed here

The location is good right on the main square.

Stayed in January 2024

The rooms and decor are a little dated, but functional. The communication was poor ahead of my trip, seeing as I booked 5 months in advance. No one contacted me to ask if I might want dinner in the hotel, so it was all booked up on my arrival.

Location is excellent The staff are all highly motivated and very pleasant.

Stayed in December 2023

The view from the room, and no elevator to our floor. With a one night stay, and with only a carry-on, this was no problem for us, but if you're staying longer I wouldn't like to haul a big suitcase up the stairs.

Beautiful hotel in the centre of town. Very good breakfast. Runny eggs, perfectly crispy bacon. The beds were nice, not too soft. Everything was cozy and clean. Only the view from the room was less. Looking out on another roof.

Stayed in December 2023

The beds are sub standard for a hotel in this range

Almost everything

Stayed in October 2023

Nothing, everything was very nice!

Elegant and comfortable stay in the heart of Wernigerode. The hotel is right in the main square by the Rathaus. Excellent breakfast as well. And very close to the Westerntor station for riding the Brockenbahn.

Stayed in October 2023

Everything in the hotel was excellent besides the fact that our windows were exactly above the hotel entrance door and in the night the spot was occupied by smokers from the hotel bar. It was extremely loud and all the cigarettes fumes went right into our window.

Stayed in September 2023

More information available in English.

Excellent breakfast and great spa facillities.

Stayed in September 2023

Location, the breakfast and helpful staff

Stayed in September 2023

A very charming hotel in a beautiful suorroundings.

Stayed in July 2023

All good.

Beautiful location right beside the Rathaus, and the breakfast was great. Staff gave excellent information to me for a day trip hike up to the Broken. Danke.

Stayed in August 2023

There really wasn't any downsides to staying here. The location was amazing. The hotel radiators seemed to not do A/C so the room was often hot or you had to have the window open in order to regulate temperature.

The breakfast was delicious, the staff was super friendly and the location could not have been better. The staff all spoke English and German, so they were able to always communicate with you no matter what language you spoke. Loved the bartender Andy, he was super fun and made the trip even better!

Stayed in August 2023

Late breakfast.

Nice location.

Stayed in July 2023

Would have liked coffee and tea facilities in our room.

Stayed in July 2023

Amazing spa

Stayed in July 2023

The parking station is expensive and there is much cheaper street parking nearby.

Excellent hotel. Everything above expectations.

Stayed in July 2023

no complaints at all

It is attractive inside and out, perfectly positioned on the lovely main square, comfortable and spacious room and bed, tasteful and quiet (no piped music) reasonably priced, excellent breakfast, friendly and efficient staff. Everything that one hopes for.

Stayed in July 2023

Someone thought that mint aroma oil in sauna was a good idea. It definitely was not - messed with my perception of hot and cold and quite ruined the experience (steam bath luckily saved the day :)). Please be careful with that.

Great place, room, service, breakfast, staff was most helpful. Wellness included!

Stayed in July 2023

pillows in my room

great location

Stayed in June 2023

The service in the first couple of days was a little variable – well intentioned but rather vague (a 4* hotel without any shampoo?).

A very pleasant hotel with a lovely historical façade and neo-Gothic windows in the dining room area with a view of the delightfully eccentric town hall right next door. My room faced a quiet street with a nice view of the church and was perfectly comfortable. The breakfasts and the evening meals in the restaurant were all good. The service was overall extremely helpful, enthusiastic and efficient.

Stayed in May 2023

Nothing.

Everything was really good - hotel itself, the staff, the facilities, the comfort, the breakfast and the kind gift when we left.

Stayed in April 2023