Steingasse 7, Altstadt, 69117 Heidelberg, Germany
#22 of 81 hotels in Heidelberg
Guests' ChoiceBased on 250 hotel reviews
8.5Cleanliness
8.8
Comfort
8.4
Location
9.7
Facilities
8.2
Staff
9.4
Value for money
8.3
Free WiFi
8.5
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End of dialog contentReviewed: 4 June 2024
07nick
United KingdomThe room was a little noisy in the late evening and early morning but earplugs were provided if needed.
Location was excellent for the old town. The food is traditional and delicious and the atmosphere welcoming with friendly, helpful staff. The room was clean and comfortable and when we asked for a kettle in the room this was provided without a problem.
Stayed in June 2024
Reviewed: 29 May 2024
Karyn
United StatesAll needs were met, great time.
Beautiful old property in the heart of old town, location could not be beat. Large bathroom and spacious room.
Stayed in May 2024
Reviewed: 23 May 2024
Alisha
United StatesThis hotel was amazing! The staff was so friendly, it was in an amazing location, and the restaurant was absolutely delicious.
Stayed in May 2024
Reviewed: 19 May 2024
Deborah
United StatesLoved everything.
The location and room were perfect. The hosts were extremely helpful and kind.
Stayed in May 2024
Reviewed: 16 May 2024
Reinhard
United StatesExcellent manager was very accommodating calling a taxi and recommending. Laundry services Great location and we wish we had more time in Heidelberg. Breakfast and coffee were very good.
Stayed in May 2024
Reviewed: 14 May 2024
Marla
United StatesHotel staff were great. We had a bad experience with the waiter in the restaurant. Although our food was great, the waiter was rude, took over half an hour to take our drink order and it took over two hours to get our food.
Stayed in May 2024
Reviewed: 9 May 2024
Somers
United KingdomBreakfast wasn’t fantastic but that’s my only possible complaint
Fantastic location, great dinner, super friendly staff and v cost effective.
Stayed in May 2024
Reviewed: 6 May 2024
Mrl325
IndiaNo AC. However, they immediately gave us a fan when we asked. It was cold in the night so we dint need it. No tea/coffee in the room. The bathroom is TINY
The location is amazing. Next to Altebrucke, marktplatz, castle funicular and amazing haupstrasse. The hotel is a beautiful old property and the decor of the restaurant is gorgeous and its always full. Room has a mini fridge and iron. Comfortable room. Great breakfast with cereals, eggs, cold meats and cheeses, breads, Juices. Lovely coffee. They have a lift. Staff is very helpful and friendly.
Stayed in May 2024
Reviewed: 5 May 2024
Rob
SwitzerlandNothing
We could not have asked for more. The staff are friendly, room is great, location perfect and a good breakfast. We did not have dinner in the restaurant but passed through and looked amazing. Cannot recommend more highly.
Stayed in May 2024
Reviewed: 4 May 2024
Andryano
IndonesiaClean property, friendly staff
Stayed in May 2024
Reviewed: 29 April 2024
Stuart
AustraliaWould have been nice to dine in-house, but we weren't advised that we should have booked.
Brilliant location, attentive and very pleasant staff, excellent restaurant on site and dietary needs well catered for with fabulous breakfast.
Stayed in April 2024
Reviewed: 11 April 2024
Paul
United StatesThe Hackteufel is a beautiful hotel and the staff is exceptional!!
Stayed in April 2024
Reviewed: 3 April 2024
Tom
United StatesGreat location and friendly staff. Food was exceptional. Highly recommend.
Stayed in April 2024
Reviewed: 27 March 2024
Laura
United StatesAbsolutely perfect Loved the potato soup!
Location decor amenities
Stayed in March 2024
Reviewed: 23 March 2024
William
United KingdomThe designated car park was fairly easy to find but there was a problem when we collected the car. The signposting for the exit was confusing and it took 10 minutes to find the way out . By the time I had found a way out I was " timed out " at the barrier, but there was no assistant in the office to help. Another 10 minutes wasted to raise the barrier. Incidentally, three other cars ( German and Swiss ) were also lost in the car park and had the same problem as we did. The car park owners need to do something about the signposting.
Good location and easily accessible by car to drop-off luggage
Stayed in February 2024
Reviewed: 22 March 2024
Bethany
United StatesAbsolutely nothing.
I can not say enough great things about the staff and the property. Everyone was so kind and helpful. I can't wait to return and stay longer. The location is perfect! Room 8 is magical with a perfect view of the castle.
Stayed in March 2024
Reviewed: 25 February 2024
Mathias
Germany-
Good Food, Great junior suite, and really friendly staff. Also: it's in the center of the center of Heidelberg
Stayed in February 2024
Reviewed: 3 February 2024
Heidie
United StatesThe beds were a bit hard and lack of pillows.
Location was perfect!!
Stayed in February 2024
Reviewed: 1 February 2024
Carol
United Statesthe location was perfect! Dennis was exceptional! He gave us so much information and made us feel very welcome I would stay there again
Stayed in February 2024
Reviewed: 17 January 2024
Sienna
SwitzerlandThe wireless is not stable
Cute staying in the hotel. Everyone was kind and considerable. I met new friends here : )
Stayed in January 2024
Reviewed: 2 January 2024
Isabelle
AustraliaVery centrally located.
Stayed in December 2023
Reviewed: 27 December 2023
Karyn
GermanyNothing! Everything was great.
Fantastic little hotel in the old town near everything. Very friendly and accommodating staff.
Stayed in December 2023
Reviewed: 19 December 2023
Johan
South AfricaThe wifi was a bit slow.
It really is a lovely decorated hotel with a homely atmosphere. The spacious room and bathroom were comfortable. We loved the attention to detail in the room and the bathroom like a bathtub and separate shower.
Stayed in December 2023
Reviewed: 17 December 2023
Mark
United StatesBeautiful city and the best location to explore from. Very nice hotel, warm, helping staff and excellent food.
Stayed in December 2023
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