Grusonstrasse 4 , Ostend, 60314 Frankfurt/Main, Germany
#33 of 241 hotels in Frankfurt/Main
Guests' ChoiceBased on 1334 hotel reviews
8.4Cleanliness
8.8
Comfort
8.7
Location
8.6
Facilities
8.6
Staff
8.9
Value for money
8.6
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Anna
Germanyit’s a pity there is no room service
everything was great. breakfast was perfect
Stayed in April 2024
Reviewed: 12 April 2024
Carol
United KingdomLittle to no amenities in room - no fridge, no slippers, no toothbrush, no toothpaste
Able to let us check in early, great staff, good breakfast selection
Stayed in April 2024
Reviewed: 7 April 2024
Rachel
IrelandThere were not many facilities in the hotel outside of the room
The Ubahn was right next door which meant easy transport into the city at all times. We were also able to check in early. Breakfast was such a large selection
Stayed in April 2024
Reviewed: 4 April 2024
Simon
Germanymattresses were very hard , we couldn't sleep and even had bac pain
Location was good and surprisingly the rooms were good isolated against noise Breakfast was ok and the team was really friendly
Stayed in April 2024
Reviewed: 2 April 2024
Orcun
GermanyN/A
The hotel was overall quite new. The room was small, but well utilized. Bed and the pillows were very comfy. Breakfast was exceptionally good. Last but not the least, the staff were very helpful and conversational.
Stayed in March 2024
Reviewed: 2 April 2024
Ujjwal
Netherlandscar parking is too expenssive: 25 eur per day
breakfast, room and centrally located
Stayed in April 2024
Reviewed: 2 April 2024
I
GermanySmall room
Everything was great...
Stayed in April 2024
Reviewed: 31 March 2024
Dupe
Germanyeverything was good
everything was good
Stayed in March 2024
Reviewed: 30 March 2024
Diana
SpainMora options for breakfast: smoothies, more natural fruits, chocolate…
Vermú quick check in and check out
Stayed in March 2024
Reviewed: 28 March 2024
Rahul
GermanyLimited parking
Very clean
Stayed in March 2024
Reviewed: 27 March 2024
James
SwitzerlandRoom smelled like smoke, we were too tired though the first night to tell staff about it (not worth to switch a room when you just want to sleep). The next day we asked for an HDMI cable (ok, maybe an obscure request, but not really) to connect our Laptop (Netflix) to the TV, and the reply was "no, we can't provide you with a cable, of course our TV is broken, excuse us"- their TV is not broken lol, we bought our own HDMI cable the next day and it worked fine.
Room was nice, Lobby was nice. They let us store our luggage after checkout for a few hours. Staff on last day checkout were friendly. Breakfast good enough for the price. Also we can't blame them for the smoke, that was other guests, we aired out the room overnight and by day 2 it was ok.
Stayed in March 2024
Reviewed: 26 March 2024
Snader288
GermanyThe negative point was that the room was small for three persons and it was difficult to move around. Meanwhile, the third bed was not in a good condition.
The breakfast was good, the room facilities were almost good. The location of the hotel was in a good condition and the positive point is that I was able to use the free parking lot next to the hotel
Stayed in March 2024
Reviewed: 19 March 2024
Erik
Netherlandsmissed a bottle of water to make tea with.
the value for money, location, clean
Stayed in March 2024
Reviewed: 15 March 2024
Raed
CanadaOver all was good
Stayed in March 2024
Reviewed: 15 March 2024
Zakaria
UkraineGood
Stayed in March 2024
Reviewed: 15 March 2024
Nyarai
ZimbabweNothing
The wide spread at breakfast
Stayed in February 2024
Reviewed: 15 March 2024
Therese
SingaporeNo personal ref in the rooms. Please kindly check how they do the laundry of towels. The first time we stayed we never changed towels in our 3 nights stay. This time, it smelled somewhat stale. The reception was kind and accommodating to give us a new set.
Accessibility
Stayed in March 2024
Reviewed: 11 March 2024
Charilaos
GreeceValue for money
Stayed in March 2024
Reviewed: 5 March 2024
Tamas
HungaryEverything was fine. The room is clean. Staff is friendly.
Stayed in March 2024
Reviewed: 2 March 2024
Atinuke
AustriaThe WC was too high
Excellent breakfast
Stayed in March 2024
Reviewed: 28 February 2024
Shrinidhi
Indiathough they offer mini bar facility, however if it is complimented by a restaurant, will be of huge relief for business visitors.
friendly staff with good breakfast spread and ample space for dining. the room size was adequate. the best part is its next to metro station & also closer to railway station. very convenient to travel around or to visit fair ground.
Stayed in January 2024
Reviewed: 23 February 2024
Eyal
Israelno mini bar in the room
Stayed in February 2024
Reviewed: 19 February 2024
Jochen
GermanyVery clean, nice rooms, good selection at breakfast
Stayed in February 2024
Reviewed: 1 February 2024
David
United KingdomI felt they could have had a better evening menu . Breakfast was excellent
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content