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Reviews of Hotel Haus am Zoo This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Sybelstrasse 21, Düsseltal, 40239 Düsseldorf, Germany

#22 of 198 hotels in Düsseldorf

Guests' Choice

Review score

Based on 63 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.8

  • Location

    8.9

  • Facilities

    8.3

  • Staff

    9.6

  • Value for money

    8.8

  • Free WiFi

    8.5

100% verified reviews

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Showing 1 – 25

  • Reviewed: 7 February 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Everything was great

    Stayed in February 2024

  • Reviewed: 22 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A wonderful hotel with extremely friendly and helpful staff. Very clean and comfortable.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Good stay nearby citycentre!
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The room next door is a little bit noisy.

    Good beds, pillow is a little bit soft. Location near by underground station just 5 min walk. And within 10 min in citycentre of dusseldorf. Ask at the reception for transportation tickets. Also could park car in hotel garage €12 a day. Nice and helpful staff, definitely will save this hotel.

    Stayed in December 2023

  • Reviewed: 6 December 2023

    8.0
    Overall, the staff and the room is good.
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The desk is kinda dirty.

    The room is good for a single traveller.

    Stayed in October 2023

  • Reviewed: 13 August 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Charming place with a nice terrace and pool Great breakfast Comfy rooms

    Stayed in August 2023

  • Reviewed: 2 June 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    So vintage and beautiful.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Comfort Single Room in nighbouring building
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great but darker curtains would have been welcomed.

    Beautiful quiet street location with lovely gardens to look out on from the balcony. Excellent breakfast and wonderful staff who went out of their way to help.

    Stayed in April 2023

  • Reviewed: 3 March 2023

    10
    Great for families. Lovely staff
    • Business trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 7 nights
    • Submitted via mobile

    None

    The hotel is nice and well located but if at leat in our experience the best thing of the hotel is the stuff. Very helpful and caring. They went ahead of our requests and solved them all. Hay add a human touch to the place which let's you be more relaxed.

    Stayed in March 2023

  • Reviewed: 11 December 2022

    10
    Comfy and super clean classic hotel
    • Business trip
    • Solo traveller
    • Comfort Single Room in nighbouring building
    • Stayed 1 night
    • Submitted via mobile

    The Tv could be better, but didn't bother me

    Its basically a very clean, comfy, nice classic hotel. The staff is freindly and the bfast is great. Was suprisingly spacious for an individual room. I general, the design of this place is to make you feel at home and comfy. Well done

    Stayed in December 2022

  • Reviewed: 4 December 2022

    9.0
    Perfect Quiet freiendly hotel ideal for a city trip
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 1 night

    Nothing

    Very friendly reception, carpark is next door, we could pick up the key at reception and drive in immediately, from the carpark there is direct access to the hotel. At check in we were offered free public transport tickets for Dusseldorf city, the tram stop is 2 minutes walk. Breakfast was fabulous, and the homemade cookies available at reception are delicious

    Stayed in December 2022

  • Reviewed: 6 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Best kept secret in Düsseldorf. Convenient public transport access to city center. Property is located in a quiet environment with very friendly and accommodating staff.

    Stayed in August 2022

  • Reviewed: 29 July 2022

    10
    excellent stay and amazing staff
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 5 nights
    • Submitted via mobile

    I’ve been on the road for over two months and this hotel has been the best I’ve stayed in. Absolutely everyone was very friendly, helpful, went above and beyond to make sure I had a great stay. the bedroom has a vintage chic feel to it, very comfortable with a really nice bathtub. the pool area was the best part, big pool, water temperature was great, comfy pool side chairs. has a minibar but no kettle. the location was great too, there’s a grocery store and a nice park close by. convenient for public transportation.

    Stayed in July 2022

  • Reviewed: 5 June 2022

    10
    An absolutely fantastic stay. Beautiful pool, room and gardens. Would definitely stay again!
    • Leisure trip
    • Group
    • Comfort Triple Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    No tea/coffee making facilities in the room although they would have provided them if I’d asked.

    Spacious clean rooms (our room for three was huge!), beautiful gardens and swimming pool, fantastic breakfast with such a huge choice and friendly staff especially Mark on reception who made us feel very welcome and was very helpful and smiley. Great location for getting the tram into Düsseldorf and only a five minute walk to family. We’d definitely stay again.

    Stayed in June 2022

  • Reviewed: 30 April 2022

    10
    Cozy hotel, great staff, beautiful surrounding
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 10 nights

    Cozy hotel, great staff, beautiful surroundings. (and they offered a garage parking for a very reasonable price :)

    Stayed in April 2022

  • Reviewed: 19 July 2021

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Excellent staff and garden. Service was really good.

    Stayed in July 2021

  • Reviewed: 16 July 2021

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Comfort Triple Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like that i couldn’t open the window to the balcony because of one guest who was allways sitting downstairs and smoking.

    Very friendly Hotel stuff

    Stayed in July 2021

  • Reviewed: 9 June 2021

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Economy Single Room
    • Stayed 7 nights
    • Submitted via mobile

    Perfect place for relaxing.

    Stayed in June 2021

  • Reviewed: 31 May 2021

    9.0
    Superb
    • Business trip
    • Couple
    • Comfort Triple Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    We were assigned a different room to the one that we booked but this was resolved quickly. We really enjoyed our stay.

    The pool and garden are incredible. On a sunny day there is nowhere else you want to be.

    Stayed in May 2021

  • Reviewed: 24 May 2021

    10
    Perfect. I’ll go again in Sommer when I can use the swimming pool
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit cold

    Room, view , Balcony

    Stayed in May 2021

  • Reviewed: 13 April 2023

    7.0
    everything was good, but because of the bed, my husband couldn't sleep and got sick unfortunately.
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 2 nights

    we don't like the bed:(, especially, the pillow. I really hope that they could improve this in the future.

    The employees are very friendly and it is a very quite place and baby friendly. the breakfast was nice as well.

    Stayed in April 2023

  • Reviewed: 3 January 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 4 nights

    Room furniture pretty old, TV screen is small and placed too low, bed not comfortable

    Friendly staff

    Stayed in December 2021

  • Reviewed: 23 November 2021

    7.0
    Good
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 5 nights

    The WiFi on the first floor does not work at all, only on the ground floor and the 3rd floor. The bottle of water provided in each room costs 3 € and the courtesy set was not replaced every day, even though I had used it.

    The personnel was very kind. Room silent and comfortable.

    Stayed in November 2021

  • Reviewed: 25 October 2021

    7.0
    Nice hotel with nice people
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 1 night

    It looked like there was toothpaste in the glass on the room, this was the only glass in the room.

    Very friendly people working in the hotel. There was a misunderstanding about my reservation of a parking spot, when I came back in later, they had solved it. Breakfast was really good, lady who helped at breakfast spoke different languages. Clean room, silent. Near tram/bus stop

    Stayed in October 2021

  • Reviewed: 29 June 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Can't sleep while seing daylight (no curtains).

    Breakfast and employees.

    Stayed in June 2021

Showing 1 – 25

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