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  5. Reviews of Holiday Inn - Hamburg - Berliner Tor, an IHG Hotel

Reviews of Holiday Inn - Hamburg - Berliner Tor, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Wikingerweg 2, 20537 Hamburg, Germany

#139 of 367 hotels in Hamburg

Guests' Choice

Review score

Based on 758 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    7.7

  • Facilities

    8.5

  • Staff

    8.6

  • Value for money

    8.2

  • Free WiFi

    8.7

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Showing 1 – 25

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No drinking water in the room

    Stayed in May 2024

  • Reviewed: 19 May 2024

    9.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    One unexpected issue was an absence of the mini fridge. This is very usual thing in hotels. The wasn't cheap. But in this hotel mini fridge is not included to standard rooms.

    Very clean. Cozy. 1 station from the city center.

    Stayed in May 2024

  • Reviewed: 15 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Everything was good! Just the sauna in the hotel is shown a bit unclear on the website. There is a photo of a sauna displayed on the website, but then under the facilities/amenities tab there is nothing about a sauna. When I called them up to ask about the sauna they also told me that they don't have one, so very unclear.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    It was ok
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No mineral water (strange for a hotel room with a rate like that) No teaspoon, only sticks for stirring coffee, which is not proper in my opinion for a room with that rate

    Good location

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I liked everything. The staffs were nice and friendly rooms were nice and neat too

    Stayed in May 2024

  • Reviewed: 5 May 2024

    9.0
    Superb
    • Business trip
    • People with friends
    • Premium King Room - Connceting Door
    • Stayed 4 nights
    • Submitted via mobile

    Stay was absolutely comfortable and staff was so welcoming 😊😊

    Stayed in May 2024

  • Reviewed: 24 April 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Twin Room - Non-Smoking
    • Stayed 3 nights

    Close to the train station, easy to reach city center or airport with public transport. Friendly staff. Nice bar / restaurant.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The asset of the hotel is its Courteous and cooperative staff. A nice hotel at good location.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    Taking back happy memories from the Holiday Inn at Hamburg.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It is a bit off the main bus routes though the bus stops are easy to walk to. A construction site right next to the hotel woke us up early.

    The smooth early check in, a great restaurant and super friendly staff.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Very comfy stay with an amazing breakfast and staff
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    Shower could be cleaner (some mold in corners) - but otherwise cleanliness was great Parking is very expensive (more than listed on booking.com) and inconvenient (you have to get the parking ticket put on your room's bill every time you want to exit the parking garage) TV Doesn't support YouTube nor other applications, your only option is Miracast, which can be really finicky at times A/C didn't work

    Very friendly staff Comfy quiet rooms and comfy beds Breakfast was amazing with a lot of choices On-street parking is free around the hotel Easy access to the hotel with a car Reasonably sized parking garage under hotel

    Stayed in February 2024

  • Reviewed: 14 March 2024

    9.0
    Excellent value and location
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 6 nights

    Sometimes milk and coffee were not replenished

    Excellent room, clean and spacious. Great location, easy train access. Staff were very helpful.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    8.0
    An enjoyable stay in a friendly hotel in Hamburg!
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Hard to find fault with anything in the hotel, but the locality is undergoing some urban renewal at present that makes navigating to the nearby S-Bahn Station difficult for the mobility impaired.

    Breakfast was excellent, and very popular. Staff were kept busy refilling the various serving dishes and pastry baskets.

    Stayed in February 2024

  • Reviewed: 2 March 2024

    9.0
    Very good for business traveling
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 3 nights
    • Submitted via mobile

    Very efficient staff,super clean room,good breakfast.good location

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Very good experience
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night

    everything.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The room was amazing.

    Stayed in January 2024

  • Reviewed: 11 February 2024

    8.0
    good short stay
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    nothing

    good service quality

    Stayed in February 2024

  • Reviewed: 16 January 2024

    9.0
    Best value
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Parking costs 29€ per night which is a lot.

    Breakfast was good (Standard breakfast) and the room was of right size. Was given amenities like a floor slipper and matress which was not normal for the price we paid.

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Business trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 1 night

    WIFI a littlelong to get in: breakfast nice but nothing extra, german hotel have nicer breakfast usually

    Stayed in January 2024

  • Reviewed: 31 December 2023

    9.0
    Very Good Value-for-Money with an excellent breakfast
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 6 nights

    The room cleaners woke us up at 8:30 on the departure day and tried again to come for room cleaning around 10 AM even though we clearly had not checked out yet. This was our only minor complaint about the stay.

    The hotel exceeded our expectations. The room was comfortable and spacious, the reception personnel was helpful and well-informed and the food was very good. In particular, the breakfast included warm and cold dishes, including but not limited to scrambled egg and bacon, smoked salmon, and local specialties such as Franzbrötchen. We arrived in the afternoon hungry and tried the hotel restaurant and were surprised that the food was quite tasty and reasonably priced. The hotel has two saunas (one 90 degree Finnish sauna - having lived in Finland, I can attest to it being of proper heat - and one 60 degree sauna) and one could ask to have them heated up even during the day. There are two nice adjustable laying chairs in the area next to the saunas, which are nice to lay on in between sauna sessions. Overall, a very nice experience and a pleasant stay.

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Location a little far from Metro Station

    Room and Services were Great.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    9.0
    Fabulous work stay with good connections to public transport.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    There are limited options to eat other than the restaurant in the hotel or surrounding hotels.

    Great location and close to public transport. A comfortable bed and functional room with an extra chair to relax and read. The gym was clean and tidy and sauna area was excellent. Fabulous buffet breakfast.

    Stayed in November 2023

  • Reviewed: 16 December 2023

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The room was perfect for our requirements

    Lovely room, fabulous breakfast, friendly staff

    Stayed in December 2023

  • Reviewed: 14 December 2023

    7.0
    Satisfied
    • Leisure trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The service in the bar/restaurant was very slow. This was not down to the staff on duty who did their absolute best, but would say due to having not enough staff to cope with the demand.

    The location was perfect

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Everything is new and excellent

    Stayed in November 2023

Showing 1 – 25

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