Zwingerstrasse 20, Altstadt, 69117 Heidelberg, Germany
#39 of 81 hotels in Heidelberg
Guests' ChoiceBased on 545 hotel reviews
8.2Cleanliness
8.5
Comfort
8.2
Location
9.7
Facilities
7.9
Staff
9.4
Value for money
7.9
Free WiFi
8.7
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End of dialog contentReviewed: 2 August 2023
Elizabeth
United KingdomRoom was hot , bit weird sleeping in a car park
Easy to find , great location , spacious room , nice view
Stayed in August 2023
Reviewed: 30 July 2023
Mayaah
PolandThe hotel is a bit outdated, needs a refresh. No privacy, the curtains had to be closed all the time as the windows overlooked the terrace. There is no air conditioning in the room - as it was a hot day, we didn't sleep comfortably.
The location is great - close to the castle, the old part of Heidelberg, the cable car. An additional advantage is peace and quiet. The hotel has a large terrace with a view to the castle. The staff is very kind and obliging
Stayed in June 2023
Reviewed: 25 July 2023
Virginia
United StatesRoom was very tight . No room to go around and no privacy. Rooms were kind of connected from the outside so we could not leave the curtains opened
Location, the great breakfast and very clean
Stayed in July 2023
Reviewed: 20 July 2023
Marion
United KingdomAll was what could be expected for a.3 star hotel.
Great location. Friendly staff. Comfy bed.
Stayed in July 2023
Reviewed: 19 July 2023
Joanna
SwitzerlandLocation was perfect and very friendly staff
Stayed in June 2023
Reviewed: 18 July 2023
Porter
United StatesRoom was quite warm. There was a fan, but no air-conditioning.
The outdoor terrace with views of the castle was great. The location is very walkable to everything.
Stayed in July 2023
Reviewed: 16 July 2023
Carmel
AustraliaWe had good sized rooms and enjoyed a good breakfast. Staff were friendly and helpful.
Stayed in July 2023
Reviewed: 16 July 2023
John
United StatesNo Air Conditioning. Understand it was abnormally hot for mid June. Fan in room helped at night for sleeping
Location and parking. Breakfast was excellent and outdoor patio was great eating breakfast and also enjoying a drink with view of castle
Stayed in June 2023
Reviewed: 14 July 2023
Christine
IrelandThere was no air conditioning which meant it was uncomfortably warm
Location, breakfast and staff were great
Stayed in July 2023
Reviewed: 12 July 2023
Cindy
United StatesThere was no air conditioning
Very close to Heidelberg castle and the staff was very nice
Stayed in July 2023
Reviewed: 10 July 2023
Enzio
CanadaNo elevator or air conditioning
Beautiful location and a comfortable room. The staff were very friendly and helpful and the breakfast was very nice.
Stayed in July 2023
Reviewed: 9 July 2023
Joanna
United Statesperfect location, great breakfast, awesome views of the castle
Stayed in July 2023
Reviewed: 8 July 2023
Samantha
United KingdomGreat location, helpful staff and a lovely breakfast
Stayed in July 2023
Reviewed: 8 July 2023
Janet
United KingdomOnly to have a kettle in the room
Location right under the Castle and only a minute walk into the square and pedestrian zone of Heidelberg. Very welcoming reception, explaining the area. Bed comfy. Hotel clean. Self serve breakfast on the terrace under the castle. Good choice and fresh. We arrived mid afternoon and no problem finding a space in the car park and the lift goes straight up to reception.
Stayed in July 2023
Reviewed: 7 July 2023
Maura
United StatesLocation was amazing. The staff very helpful. And the breakfast was outstanding!
Stayed in June 2023
Reviewed: 6 July 2023
Simon
United KingdomWe stayed during a bit of a heatwave and air conditioning would have pushed our rating up to 10.
Loved.the location in respect of the available car parking and then the proximity of the town.
Stayed in June 2023
Reviewed: 4 July 2023
Christopher
United KingdomNothing
Location breakfast. Very nice helpful staff. Terrace.
Stayed in July 2023
Reviewed: 30 June 2023
Dusan
CanadaNo air conditioning.
Location,parking on site,staff,breakfast
Stayed in June 2023
Reviewed: 27 June 2023
Andrew
United StatesThe lack of air conditioning was a huge problem as the room we were in 15 never cooled down as there was absolutely zero airflow even with the windows wide open.
The wonderful view and the incredibly friendly and helpful staff.
Stayed in June 2023
Reviewed: 21 June 2023
Brian
United KingdomRoom was too warm, might be worth investing in some Aircon moving forward
Great position and breakfast was good. Lift from the carpark to hotel
Stayed in June 2023
Reviewed: 21 June 2023
Jonathan
United StatesAt times we measure 33 degrees in our room
Jim was very personable and made us feel welcome and educated us to the area!
Stayed in June 2023
Reviewed: 20 June 2023
Kirsten
AustraliaParking for our electric assist trikes within the municipal parking multi-level garage Comfortable well appointed room + ensuite Good breakfast Welcoming staff attentive to our needs Great location with views of the castle from the terrace and situated in the old city
Stayed in June 2023
Reviewed: 20 June 2023
Sherri
CanadaThe weather was really hot and so was the room. There was a fan but our room was facing the castle which got a lot of sun and it was too hot to sleep.. Also, the discount for the parking, you need to complete a form to get money back. Go early to the automat do not go to the exit kiosk.
the staff were amazing and the location was perfect. Breakfast was wonderful. Very clean rooms.
Stayed in June 2023
Reviewed: 19 June 2023
Corrine
United StatesNo AC, loud noise outside (which we had to hear because we had to keep our windows open since there was no AC).
Location, views of city, size of room, cleanliness, comfort of beds
Stayed in June 2023
Reviewed: 18 June 2023
Erika
United StatesOur rooms were pretty warm but it is a warm summer.
We had a private patio that had beautiful views of the city and castle. It was perfect!
Stayed in June 2023
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