too small room and breakfast too expensive

good location

Stayed in May 2022

Casting to television not working as advertised. Someone came to room to check but unable to fix. The shower in bath was inaccessible to my elderly mother. A step would have helped, also unavailable.

Location as close as possible to train station. Staff impeccable! Extremely well trained and helpful. Good quality furnishings. The issues I had were offset by writing off bar tab for drinks, a generous gesture.

Stayed in April 2022

pressure in the shower was so bad I could barely wash my hair. it took me ages to rinse. We have stayed in this hotel many times over the years and there used to be snacks in the room and a mini bar. Now there was nothing. Standards have slipped. Too expensive for what it offers.

Location is very good and parking is on site. Room is clean. Bed is big and comfortable

Stayed in April 2022

The rooms seemed a bit used, maintenance was lacking, and breakfast was overpriced.

Within easy reach of everything

Stayed in January 2022

It was a birthday stay and we received an email asking exactly when the bday was, which we replied to. Expected something nice to be done with the room (for example, rose petals on the bed, like they have done *before* we arrived for previous anniversary stays). However, the day came and went without acknowledgement, so why send a special email asking when it was? I wonder why??!!🤷🏽‍♀️

Love the ambience of this hotel. Room service was great. Booked the wrong level of room and was able to upgrade quite easily.

Stayed in January 2022

No kettle in room. I had to pay extra for a bath, which, considering the cost of the rooms, is outrageous. They stopped serving food at 9:30pm so I couldn’t eat after work.

spacious room & great location

Stayed in February 2022

not applicable

friendly staff, location, interior.

Stayed in February 2022

The noise from the construction in front of the hotel

An excellent location

Stayed in December 2021

I disliked that I had to have breakfast in my room one morning, because I was not allowed to eat in the restaurant unless I had a covid test within 24 hours of dining. I'm not sure if this was a hotel policy or Bavarian government rules (due to covid). That said, I would still stay here again, even knowing that policy was (still) in effect. It just makes it inconvenient if you don't want to, or are unable (because of time/scheduling or other logistical issues), to get a covid test.

My room and the location were both fantastic. The hotel and my room were clean, as well as elegant and modern. The service at the hotel is wonderful as well. I would stay here again. The hotel is right across the street from the main train station, so it's a short walk and easy to find. There are also many stores and restaurants around the hotel, and a public park area not far away, so there's lots to see and do close by.

Stayed in December 2021

Our original room had a shower in a bath tub and was very dated. In all rooms the water pressure was weak, making showering tricky. Heating did not respond to our efforts to control. Our first room was very cold and once we were moved, our new room was way too hot, despite us turning the control down.

All the staff are exceptionally friendly. We asked for a change of room, due to needing a separate shower and this was actioned very quickly. The bar staff are all lovely and very personable.

Stayed in November 2021

The towels are old should be change .the breakfast is v expensive

The location and the staff

Stayed in November 2021

Location is little bit noisy and restless.

Nice tradiotional 5 star hotel. Very good breakfast and friendly service. Room was nice with a view to the schlossgarten.

Stayed in October 2021

The staff are wonderful

Stayed in October 2021

Rooms are very small but very expensive. We needed to switch the first room as the toilet was broken. additional costs for parking

Central Location

Stayed in August 2021

partly showing its age. Closed windows do no longer keep outside noises out.

Striving towards perfection

Stayed in September 2021

Partly showing its age.

Park at the back of the hotel, the strive to perform well.

Stayed in September 2021

Although the location was within 5 minutes to Schlossplatz, the main town's square, to get there was scary! We've been travelling through Europe and visited many cities and NEVER felt unsafe as in Stuttgart!!! It really spoiled our trip. Rough area with homeless people, drunk people, crowds, people under influence of God knows what... The police is present, but it seemed after the fact; in our 5 minute walk each way to and from the center, we saw 3 arrests! For out 2nd night we decided to have dinner at the hotel instead of going through that area again in order to get to a restaurant! -our room was small and was very outdated, it needs love, it looks old and once inside the room we felt more like in a 3 star hotel rather than 5 stars 😞

The breakfast was lovely and the breakfast staff is the best in Europe, they all work very hard with a genuine smile on their faces, they are truly nice people especially Nicolas so accommodating and such a gentleman!

Stayed in August 2021

The smell at the parking lot was terrible.

Nice, clean and well located. The service on the front desk was really good. Great service.

Stayed in June 2021

I think the furniture is old and somber and I found the three rooms I saw depressing. I don’t think the TV is conveniently located compared to the bed (in any of the rooms). The wifi was often weak. The housekeeping kept knocking at my door (can’t you have a list of rooms that have checked-out?). I don’t think it’s worth the price as I’ve stayed elsewhere in Germany in much warmer and bigger rooms / hotels, equally well located, for half the price.

The staff was very nice and patient and changed my room twice because of issues I had with it. It’s close to the train station and very clean.

Stayed in August 2021

Only downside was noise from the park across the street could be heard from our 4th floor room. Wasn’t terribly loud, but if you need complete silence to sleep, it might be distracting to you.

The hotel is in a great location, steps away from the main train station and near lots of restaurants and shops. Clean and classy, excellent and friendly employees.

Stayed in August 2021

The feeling of a luxury hotel is gone, just a proffesional chain now

Quite good

Stayed in July 2021

We did not like that the TV was too quiet to watch in the evening. The location for this hotel is great but probably not wonderful enough to warrant the high prices charged.

The location and atmosphere were quite nice. It was very convenient being able to access the hotel elevator from the public parking garage. The staff was extremely friendly and welcoming. This hotel is a great option if you need to stay right in downtown Stuttgart.

Stayed in July 2021

-expensive, but still worth the money

-nice & clean room with a great view -great location, literally in the city center

Stayed in July 2021

The service on the terrace was awlful The first night the two waiters were uninterested in looking after us. We had to wait 10 minutes before they came with a menus and then 1/2 hour before food came. There were only 3 other tables occupied, so they couldn’t say that they were busy We had lunch on the terrace next day and service was even worse. We Invited our niece to lunch. We ordered 2 salads and a club sandwich, the sandwich never came, the waiter forgot to order it. After another 1/2 hour it still didn’t come so we left with only two of us having eaten. We would never eat there again.

Staff at the front desk were very friendly and helpful

Stayed in July 2021

Windows are not sound proof. Following Italy's win against Belgium in the Euro 2020 football quarterfinal there was very loud honking and cheering around the Hauptbahnhof for a couple of hours which made sleeping impossible. Hotel is also right next to area of Schlossgarten where many of Stuttgart's homeless community reside in the park (dichotomy of hotel opulence vs. extreme poverty immediately outside).

Excellent location short walk to main train station - also Hop On Hop Off Bus pickup is right out front. Front desk and service super responsive with allowing early check-in and requests including delivering packages and picking up/returning laundry. Business center easy to use. Enjoyed the balcony, room air conditioning, swivel TV, and mini-fridge selection. Breakfast service was outstanding - fast, friendly, tasty, and nice view of park.

Stayed in July 2021